Manuel Sanchez Email & Phone Number

Michigan, United States

Wolfsburg, Niedersachsen, De

Responsible for establishing the company’s technical vision and leading all aspects of the company’s technology infrastructure environment. Ensures establishment of operating policies and practices that support the operational stability and mitigate risks associated with IT services. Participates as a member of the senior management team in governance processes of the organization’s architecture, from data center, telecommunications, networks, servers, storage, email, mainframe, external hosting as well as desktops. The delivery of these services apply to the VWGoA NSC sites as well as the multiple affiliate sites and the office related IT services delivered to the Chattanooga Plant as well as VW Canada. Reporting to Vice President Operations & Region Americas CTO, Information Technology & Services.

Wolfsburg, Niedersachsen, De

Responsible for Data Center and IT Facilities, Enterprise Monitoring, Servers, Backup and Storage, Network and Telecommunications, Hosting.Provide 24x7 support from the Data Center or IT rooms at remote locations up to the Operating System (Open Systems, Mainframe and Cloud Hosting). Including LAN/Wireless and WAN connectivity for voice and data.Provide 24x7 Enterprise Monitoring and 1st level support (IT Infrastructure and applications). Job Scheduling for Mainframe applications. Also vendor incident management and escalation. Provide hosting services to VWGoA from Cloud Hosting providers for VW.com, Car Net, NTHSA and AudiUSA.com.Govern and provide Mainframe and SAP hosting services from Brazil and Mexico respectively.IT Infrastructure strategy definition, implementation and contribute to technology standards and governance, and manage lifecycle upgrades to keep us supported, protected, and current.

Frankfurt Am Main, De

Business Operations, Quality and Performance Management is responsible for providing steering and governance for several areas within the Delivery organization.The Delivery Organization is comprised of the following areas: Computing Services, Desktop Services, Telecommunications Services, Service Delivery Management, Strategic Project Management, Solutions Design and Business Operations.Business Operations, Quality and Performance Management is in charge of several of the local delivery of agreed services within: the Deal Office Service, Strategic Project Management Steering & Governance, Service Delivery Management Steering & Governance as well as Strategic Programs, Business Analysis and Performance Management from Operational and Financial perspectives.It has the overall governance of defined programs to gain improvements of core ITSM processes and functions within the organization to improve the overall quality and financial performance for all customers under responsibility of T-Systems North America. Also responsible for the Security Compliance Governance for services provided to the customers

Frankfurt Am Main, De

Business Operations Service (BOS) is responsible for providing steering and governance for several areas whithin the Service organization.BOS is in charge of several of the local delivery of agreed services within: the Deal Office Service, Strategic Project Management Steering & Governance, Service Delivery Managment Steering & Governance as well as Strategic Programs, Business Analysis and Performance ManagementBOS ensures the E2E scope along the deal process. Thus finally responsible for transparency and clarity of all key parameters of the respective customer contracts (Major and Big Deals).BOS has the overall governance of defined programs to gain improvements of core processes and functions within the organization to improve the overall financial performance for all customers under responsibility of the Service organization in T-Systems North America.

Frankfurt Am Main, De

Member of T-Systems North America Management BoardActing as the VP Service. This responsibility includes the following areas of responsibility.Service Delivery Management: Responsible for the contractual and service assurance for customers under the responsibility of T-Systems North America.Strategic Project Management. Responsible to transition customers into T-Systems services as well as ongoing project management related to customers requests.Portfolio and Solutions Design. Responsible Business Operations & Performance Management Service. Responsibility as described above.

Frankfurt Am Main, De

Member of the Board of T-Systems Malaysia Sdn BhdGlobal responsible for 7x24x365 Open Systems services for a named account in the Enegy industry.Open Systems Services included Unix, Linux, Wintel, Cloud Services, Storage and Backup solutions in centralized and distributed environments.Services provided in 190+ locations in 65+ countries

Frankfurt Am Main, De

Service Delivery Management: Responsible for the contractual and service assurance for North American customers

Frankfurt Am Main, De

Responsible for the overall governance of defined programs to gain improvements of core ITSM processes and functions within the organization to improve the overall quality for all customers under responsibility of T-Systems North America.Responsible for the tools used to support ITSM processesAlso responsible for the Security Compliance Governance for services provided to the customers

Frankfurt Am Main, De

Responsible for 7x24x365 Computing Services for North American customers.Computing Services included Unix, Linux, Wintel, Database, Middleware, Storage and Backup solutions in centralized and distributed environments

Responsible for the services and contractual relationship with a named account in the automotive sector.Services included: Service Desk, Telephony, Open and Mainframe Systems, Job Scheduling, Storage and Backup, Database, Telecommunications, Middleware and Disaster Recovery

Responsible of developing the Outsourcing business of gedas in Mexico.Introduction of best practices (ITIL & HDI) into gedas Mexico operations

Master, Finance

Bachelor, Electronics And Communications Engineer

Diploma, Project Management