Manuel Sanchez

Manuel Sanchez Email and Phone Number

Senior Director SAP Strategy, Delivery and Ops NAR @ Volkswagen Group
Michigan, United States
Manuel Sanchez's Location
Oakland, Michigan, United States, United States
Manuel Sanchez's Contact Details

Manuel Sanchez personal email

n/a

Manuel Sanchez phone numbers

About Manuel Sanchez

Highly committed and energetic professional that enjoys working in teams to achieve strategic, operational and tactical goals considering the associated financials, operational quality and the employees as individuals as the main contributors to success in the services industryExperience includes topics like Service Delivery Management for customers in all different sectors: Manufacturing, Retail, Financial, Energy in Mexico, US and Global customers.Experience has been enriched by customer management, development and implementation of technology solutions processes, best practices and tools in different cultures and with direct involvement of personnel from different countries and backgrounds.Responsible for the integration of gedas USA into T-Systems North America for the operational and human resources and human change management perspectives for all customers and additionally for Computing Services and Solutions Business UnitResponsible to roll out the Delivery Management and Operational Governance Model in T-Systems North AmericaExperience holding several positions were international responsibility, multi-cultural interaction and integration has been a requirementResponsible to develop and implement High Availability Technical Solutions and Disaster Recovery Concepts and consulting on Global Operations.Responsible for the assessment, roll out and implementation of best practices based on ITIL from a consulting approach including the Human Change Management methodology and taking into consideration the cultural diversity of the surrounding environment.Developed a 7x24x365 high availability operations concept transforming mainframe operations into one of the biggest Open Systems SAP operations in Latin America.Responsible of developing the Outsourcing business of gedas Mexico as well as the Open Systems strategy for the Americas

Manuel Sanchez's Current Company Details
Volkswagen Group

Volkswagen Group

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Senior Director SAP Strategy, Delivery and Ops NAR
Michigan, United States
Website:
volkswagenag.com
Employees:
105264
Manuel Sanchez Work Experience Details
  • Volkswagen Group
    Senior Director Sap Strategy, Delivery And Ops Nar
    Volkswagen Group
    Michigan, United States
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  • Volkswagen Group Of America
    Sr. Director Technology & Operations
    Volkswagen Group Of America Oct 2015 - Present
    Wolfsburg, Niedersachsen, De
    Responsible for establishing the company’s technical vision and leading all aspects of the company’s technology infrastructure environment. Ensures establishment of operating policies and practices that support the operational stability and mitigate risks associated with IT services. Participates as a member of the senior management team in governance processes of the organization’s architecture, from data center, telecommunications, networks, servers, storage, email, mainframe, external hosting as well as desktops. The delivery of these services apply to the VWGoA NSC sites as well as the multiple affiliate sites and the office related IT services delivered to the Chattanooga Plant as well as VW Canada. Reporting to Vice President Operations & Region Americas CTO, Information Technology & Services.
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  • Volkswagen Group Of America
    Sr. Manager Infrastructure & Operations
    Volkswagen Group Of America Jun 2014 - Oct 2015
    Wolfsburg, Niedersachsen, De
    Responsible for Data Center and IT Facilities, Enterprise Monitoring, Servers, Backup and Storage, Network and Telecommunications, Hosting.Provide 24x7 support from the Data Center or IT rooms at remote locations up to the Operating System (Open Systems, Mainframe and Cloud Hosting). Including LAN/Wireless and WAN connectivity for voice and data.Provide 24x7 Enterprise Monitoring and 1st level support (IT Infrastructure and applications). Job Scheduling for Mainframe applications. Also vendor incident management and escalation. Provide hosting services to VWGoA from Cloud Hosting providers for VW.com, Car Net, NTHSA and AudiUSA.com.Govern and provide Mainframe and SAP hosting services from Brazil and Mexico respectively.IT Infrastructure strategy definition, implementation and contribute to technology standards and governance, and manage lifecycle upgrades to keep us supported, protected, and current.
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  • T-Systems
    Vp Business Operations, Quality And Performance Management
    T-Systems Apr 2013 - Jun 2014
    Frankfurt Am Main, De
    Business Operations, Quality and Performance Management is responsible for providing steering and governance for several areas within the Delivery organization.The Delivery Organization is comprised of the following areas: Computing Services, Desktop Services, Telecommunications Services, Service Delivery Management, Strategic Project Management, Solutions Design and Business Operations.Business Operations, Quality and Performance Management is in charge of several of the local delivery of agreed services within: the Deal Office Service, Strategic Project Management Steering & Governance, Service Delivery Management Steering & Governance as well as Strategic Programs, Business Analysis and Performance Management from Operational and Financial perspectives.It has the overall governance of defined programs to gain improvements of core ITSM processes and functions within the organization to improve the overall quality and financial performance for all customers under responsibility of T-Systems North America. Also responsible for the Security Compliance Governance for services provided to the customers
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  • T-Systems
    Vp Business Operations And Performance Management Service
    T-Systems Feb 2012 - Apr 2013
    Frankfurt Am Main, De
    Business Operations Service (BOS) is responsible for providing steering and governance for several areas whithin the Service organization.BOS is in charge of several of the local delivery of agreed services within: the Deal Office Service, Strategic Project Management Steering & Governance, Service Delivery Managment Steering & Governance as well as Strategic Programs, Business Analysis and Performance ManagementBOS ensures the E2E scope along the deal process. Thus finally responsible for transparency and clarity of all key parameters of the respective customer contracts (Major and Big Deals).BOS has the overall governance of defined programs to gain improvements of core processes and functions within the organization to improve the overall financial performance for all customers under responsibility of the Service organization in T-Systems North America.
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  • T-Systems
    Vp Service (Interim)
    T-Systems Aug 2012 - Jan 2013
    Frankfurt Am Main, De
    Member of T-Systems North America Management BoardActing as the VP Service. This responsibility includes the following areas of responsibility.Service Delivery Management: Responsible for the contractual and service assurance for customers under the responsibility of T-Systems North America.Strategic Project Management. Responsible to transition customers into T-Systems services as well as ongoing project management related to customers requests.Portfolio and Solutions Design. Responsible Business Operations & Performance Management Service. Responsibility as described above.
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  • T-Systems
    Head Of Global Delivery Unit Open System Services Apac
    T-Systems May 2010 - Feb 2012
    Frankfurt Am Main, De
    Member of the Board of T-Systems Malaysia Sdn BhdGlobal responsible for 7x24x365 Open Systems services for a named account in the Enegy industry.Open Systems Services included Unix, Linux, Wintel, Cloud Services, Storage and Backup solutions in centralized and distributed environments.Services provided in 190+ locations in 65+ countries
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  • T-Systems
    Vp Service Delivery Management Ict-O
    T-Systems Jan 2007 - May 2010
    Frankfurt Am Main, De
    Service Delivery Management: Responsible for the contractual and service assurance for North American customers
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  • T-Systems
    Vp Process Design, Automation And Security Ict-O
    T-Systems Jan 2007 - May 2010
    Frankfurt Am Main, De
    Responsible for the overall governance of defined programs to gain improvements of core ITSM processes and functions within the organization to improve the overall quality for all customers under responsibility of T-Systems North America.Responsible for the tools used to support ITSM processesAlso responsible for the Security Compliance Governance for services provided to the customers
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  • T-Systems
    Vp Computing Services And Solutions Ito
    T-Systems Apr 2006 - Dec 2006
    Frankfurt Am Main, De
    Responsible for 7x24x365 Computing Services for North American customers.Computing Services included Unix, Linux, Wintel, Database, Middleware, Storage and Backup solutions in centralized and distributed environments
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  • Gedas Usa
    Enterprise Operations Director
    Gedas Usa Mar 2005 - Mar 2006
    Responsible for the services and contractual relationship with a named account in the automotive sector.Services included: Service Desk, Telephony, Open and Mainframe Systems, Job Scheduling, Storage and Backup, Database, Telecommunications, Middleware and Disaster Recovery
  • Gedas Mexico Sa De Cv
    Director It Operations
    Gedas Mexico Sa De Cv Jan 2003 - Feb 2005
    Responsible of developing the Outsourcing business of gedas in Mexico.Introduction of best practices (ITIL & HDI) into gedas Mexico operations

Manuel Sanchez Skills

It Service Management Outsourcing Service Delivery Itil It Outsourcing It Operations Business Process It Management Integration Governance Cloud Computing It Strategy Change Management Management Disaster Recovery Process Improvement Program Management Project Management Business Analysis Data Center Business Process Improvement Information Technology Team Leadership Telecommunications Consulting Security Leadership Sla Strategy Vendor Management Managed Services Pre Sales Project Portfolio Management Business Transformation Professional Services Incident Management Six Sigma Pmp Pmo Enterprise Architecture Solution Architecture Service Management Business Continuity Infrastructure High Availability Sap Team Management Offshoring Servers

Manuel Sanchez Education Details

  • Universidad De Las Américas, Puebla
    Universidad De Las Américas, Puebla
    Finance
  • Universidad De Las Américas, Puebla
    Universidad De Las Américas, Puebla
    Electronics And Communications Engineer
  • Universidad De Las Américas, Puebla
    Universidad De Las Américas, Puebla
    Project Management

Frequently Asked Questions about Manuel Sanchez

What company does Manuel Sanchez work for?

Manuel Sanchez works for Volkswagen Group

What is Manuel Sanchez's role at the current company?

Manuel Sanchez's current role is Senior Director SAP Strategy, Delivery and Ops NAR.

What is Manuel Sanchez's email address?

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What is Manuel Sanchez's direct phone number?

Manuel Sanchez's direct phone number is 1 (800) 822*****

What schools did Manuel Sanchez attend?

Manuel Sanchez attended Universidad De Las Américas, Puebla, Universidad De Las Américas, Puebla, Universidad De Las Américas, Puebla.

What skills is Manuel Sanchez known for?

Manuel Sanchez has skills like It Service Management, Outsourcing, Service Delivery, Itil, It Outsourcing, It Operations, Business Process, It Management, Integration, Governance, Cloud Computing, It Strategy.

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