Manuel Santos Email & Phone Number

VoIP and Carrier class manufacturer of large-scale telephone equipment.Negotiation of contracts worldwide for the supply of VoIP telephone centers, resulting in a partnership with Cisco+Tropico+CPqD+PromonConducting presentations and demonstrations in Trade Shows in the USA, Canada, Europe, India, Mexico and Latin America promoting a viewership in order to attract interest, engagement, and sales of VoIP technology and applications in softswitches and gateways.Advertising the set of Tropico technologies and application features, participating in Congresses, bidding contests, agreement negotiations, responding to RFPs (Request For Proposal) and acting as a legal representative for Tropico/Promon.Organizing a Road Show for product launching in Asia, to reach new negotiations in India, interacting directly with Local Clients and Executives of 14 telecoms.

Responsible for the development of the business plan for the implementation of satellite network for the Accor Group including hotels, resorts and services in general, growing the company’s portfolio by US$ 80,000.00 per year.Elaborating business proposals and maintaining long-term business contracts with telephone equipment companies, developing a new source of operations and revenues for the company.

Negotiation of international fiber optic links and satellite transponders aprox US$ 5 million with Netstream. As a recognition of my outstanding performance I received the Teleglobe World Monthly Award of Sales.Organizing events in Brazil and abroad, in the position of speaker and exhibitor. I coordinated the BAR Team sponsorship of F1 race driver Ricardo Zonta for the Brazil Formula 1 GP.Making businesses with ISPs and Billing/Long Distance Solutions.I was the company representative at the Brazilian Internet Governance Committee CGI.br

• Providing expertise and technical consulting for the Implementation of private network with 250 frame-relay points using Nortel /Passport technology for the retail chain Casas Pernambucanas, commandeering investments of US$ 20 MM, increasing revenue and credit controls; • Implementation of wireless collectors at the central inventory system of Casas Pernambucanas, resulting in lower costs and greater speed in the delivery of products, thus reformulating the logistics process, reducing in-store delivery time from 15 to 3 days.

Healthcare Services ProviderImplementing Call Center Services with 45 PA’s, for the scheduling of medical appointments at Amico’s hospital/emergency , ambulatory, walk-in clinics) network composed of three hospitals and five outpatient clinics. This represented a cost reduction of 14 percent, which facilitated the increase in the number of users by 130,000 members, in addition to improved customer service and reduction in the waiting period for medical appointments by 25 days. Coordinating a team of 35 staffers, for the “Amico Atende 24 horas” , a 24-hour online pre-medical diagnosis service, cutting costs with unnecessary appointments. Developed marketing campaigns and designed new hand-bills which gave the company a fresh, contemporary image in the market place.

International Manufacturer of Electronic EquipmentDeveloped sale strategy programs for idle capacity of machines and equipment, which resulted in supplementary revenues of US$ 4 MM in drawback export programs, ensuring the preservation of the industrial complex located in Manaus and the return on investments.Responsible for the management of corporate accounts of strategic clients such as IBM USA, Semp Toshiba and Itautec, signing mid and long-term partnership agreements for the assembly of electronic equipment at Philco-Itautec.Set up a new business development program in electronics, for the exportation of components and parts, as a result, yielding monthly revenues of US$30,000.

Education record

Education record