Manuel Thompson Email & Phone Number

Addison, Texas, United States

• Relationship Management: Partnered with project team members and key stakeholders to establish cross-enterprise oversight program that proactively monitors and will eliminate 95% of broken and outdated links for.

• Program Management: Managed multiple workstreams within Governance Risk and Compliance Transformation program and led through closure, which included tool configuration, process implementation, migration, and executing.
• Collaboration: Mobilized a project team in order to develop a client-specific digital web and mobile experience that drives engagement and scale as part of the Schwab Wealth Advisory Reimagination and Modernization.

Westlake, Texas, United States

• Project Management: Led Third-Party Risk Management project through end of execution and project close-out, which resulted in the enhancement of third-party risk management through more reliable and consistent.
• Budget Management: Managed forecast, tracked actuals, and conducted budget management of $6.8 million for Governance Risk and Compliance Transformation program.

• Service Delivery: Performed building inspections with an excellent working knowledge of structural systems (including foundations, drainage, and roof), electrical systems, heating ventilation and air conditioning.
• Presentations: Tailored and delivered oral and visual presentations to real estate agents and clients regarding the findings on the prospective property to be purchased or sold
• Reporting: Provided detailed inspection reports following TREC Standards of Practice
• Relationship Management: Communicated and followed up with realtors and clients to earn repeat business

• Business Development: Established home inspection company and performed visual surveys and basic performance evaluations of the systems and components of buildings, using normal operating controls and following the.
• Training & Professional Development: Obtained TREC Professional Inspector License after passing National and State exams on 1st attempt.

Tampa/St. Petersburg, Florida Area (Remote)

• Consulting Experience: Client – Brierley+Partners
• Loyalty Marketing Initiatives: Served in Client Services/Account Management capacity and maintained monthly resource and revenue forecasts; addressed resourcing conflicts.
• KPI Dashboards: Managed KPIs, served as escalation point, and used Microsoft Office Suite to prepare quarterly business review decks and weekly client account status dashboard.Consulting Experience: Client –.
• E-commerce Initiatives: Served as Delivery Manager and used JIRA and Smartsheet applications to manage sprints, milestones, timeline, budget for PAARTS API Service Layer Strategy project. Consulting Experience: Client.
• Healthcare Initiatives: Served as Project Manager and executed series of mini-projects with a $700,000 budget and team of 14 nearshore developers to correct and improve list of 51 known issues/application gaps as.
• SDLC: Administered 12 Cost-To-Fill projects from intake/analysis through deployment and project closure, resulting in over $3.5 million in annual client benefits and cost savings.

Greater Memphis Area

• Content Development: Developed the content for the TRIO STEM website as well as other promotional materials for outreach/recruitment in order to ensure the program met specific enrollment requirements.
• Operations: Administered day-to-day operations and tasks of coordinator including outreach, relationship building, and workshop development as well as counselor tasks of providing academic, career, and personal.
• Budget Management: Managed $220,000 program budget, provided reporting for University and U.S. Department of Education, and represented program during staff and administration meetings.

Greater Memphis Area

• Project Management: Responsible for setup/configuration and rollout of over 500 Mobile Point of Care units. Led project for client support team, which involved meeting with project managers, developers, and users as.
• Software Configuration & Hardware Deployment: Spearheaded laptop refresh project that involved successful setup/configuration of over 100 new laptops and deployment including copying of user data and return of old.
• Troubleshooting: Documented, maintained, analyzed, troubleshot, and repaired/replaced hardware and software systems.
• Technical Support: Served as second tier support for computer users on the local campus and nationwide users at branch offices.

Verona, Mississippi

• Technical Support: Supported software installations, network setup, laptop and desktop configuration, as well as provided customer service to internal customers.
• Technical Support: Worked independently to support computer/network related issues of 5 locations within the Mississippi and Alabama region.
• Software Configuration & Hardware Deployment: Installed, repaired, and setup pcs, network printers, routers, time clocks, and other hardware; installed and configured software specific to location and departmental needs.
• Customer Service: Provided quality customer service to users, focusing on resolving issues in a timely and professional manner.

Tupelo, Mississippi

• Technical Support: Provided technical support for image-based payment processing software.
• Software Configuration & Training: Installed software; trained users on report archival software; setup and configured internet statement software.
• Administration: Set user passwords; restricted access and gave user privileges for bank-wide report archival system.
• Project Management: Managed incoming projects; performed procedures necessary for daily operation of report management system and internet statement system.

Mba, Business Administration

Bba, Management Information Systems

Activities and Societies: • Phi Kappa Phi Honor Society • Beta Gamma Sigma Honor Society • Golden Key International Honor Society •.