Manuel Ugues Email & Phone Number

Houston, San Antonio, Laredo, Abilene, Dallas, College Station, San Angelo, Waco, Texas

Responsible for leading Serco of Texas, Inc.'s administration, operations and 200+ team members throughout Texas. Inspiring leadership from within each team member to be the best at what they do for our organization and our customers.Engaging new business relationships; enhancing and embracing current relationships.Provide leadership to dynamic employees and partners.Empower our organization to be one of the best companies to want current and new employees to work for and willing to recruit others to be a part of them who share common values.Building the bench of future leaders and coaches.Implementing processes that connect resources and opportunities.Ensure resources are available to meet the mission of our company.Have fun doing what I do and meet many new people along the way to share stories and friendships.

Texas, South Texas, Coastal Bend

Connecting employers, business owners and entrepreneurs together and facilitating their employee needs.Actively involved in the Eagle Ford Shale business development, job development, and community resources coordination throughout the EFS play.Primary point of contact for the Texas Workforce Commission's Eagle Ford Shale Task Force in the Coastal Bend region.Manage a team of highly experienced business service representatives who support job posting, employee career ready training programs, and customer service.Oversee the Career Ready Workforce Certification program recently recognized by the Texas Workforce Commission on providing a valuable service to the business community for developing and delivering "soft skills" training for students, job seekers, and employee teams.Develop new business opportunities that generate additional revenue sources and clients.

Responsible for growing the South Texas division of G&A Partners through increased client relationships, sales, and retaining current clientele Provided small and medium size businesses support & consultative services to increase their operational efficiencies and opportunity for success Areas of positive outcomes to clientele include increased profitability, increased productivity, reduced overhead costs, and reduced employer liabilities through assessment of operation areas such as human resources, payroll administration, risk management, benefits, time & attendance systems, employee training, and strategic plans Worked with clients to improve their marketability by assisting them with MBE, HUB (State of Texas), DBE (USDOT), and 8(a) certifications and marketing support Conducted regular operational and administrative reviews of businesses in order to determine areas of improvement and efficienciesIncreased bid opportunities for clients due to our ability to improve and lower their overhead and fringe benefit costsLicensed Group Health & Life Insurance agent

Developed a pro-active advocacy and business development program to bridge opportunities between minority business enterprises (MBE) and historically underutilized business (HUB) with large corporations and area governmental agencies such as the City; Developed a mentor/protégé program for MBEs to increase their chances of success when bidding for contract opportunities Outcome: MBE client was awarded an 8(a) project at NAS Corpus Christi with the assistance and preparation of the mentor support which represented the MBE's largest procurement award in its history of operationsIn association with the Port of Corpus Christi, developed and supervised a small business procurement program to increase bid opportunities with the Port of Corpus Christi, who had a challenge of establishing relationships with small business due to the size of projects typically associated with the Port Initiated a capacity & capability assessment of small businesses that had an interest to do business with the Port Outcome: An increase in bid awards was achieved over a 12 month periodCorpus Christi Minority Business Development Center- Director (funded by the US Dept. of Commerce/MBDA and operated by Grijalva & Allen, P.C.) Named as a Top MBDA Center for 2003Developed & supervised programs and relationships with minority owned businesses, corporations, and governmental entities for business development opportunities and procurement Supervised & provided consultation and technical assistance to minority-owned firms for business plans, loan packages, marketing plans, and procurement programs to increase their success rates Formed collaborative partnerships with community and external organizations to identify mutual goals to maximize resources and synergiesPromoted federal programs such as 8(a), Hubzone, GSA Schedule, 7(a), Low-Doc, 504, SDB, Veteran programs, CCR, SBA Surety Bonds, On-line tools, and other training events held by strategic partners

Responsible for overall implementation & execution of program of work set forth by the Board of DirectorsManaged the strategic direction of the organizationResponsible for the day to day operations - budgets, marketing plans, events, membership programs, committee structure and output, employee development and trainingInitiated & supervised programs and services that facilitated economic & leadership development for the members and improved the business climateIncreased the CCHCC membership from 150 to over 600 members. Organization was recognized by the Texas Association of Mexican American Chambers of Commerce in 2001 as the Best Large Chamber of the Year Originated & supervised the roll out plan for Mano a Mano Scholarship Fund in conjunction with Flint Hills Resources which has provided of 200 scholarships to area students Involved in the promotion and passage of several bond issues with key community and economic development impacts that have improved the quality of life and the business community for further advancement in job creationCoordinated improved collaborations and working relationships among business organizations such as the MBOC, Hispanic Contractors Association, CC Chamber, Economic Development Corporation and many other business and community non-profits

Responsible for advancing the effort in economic development to recruit new businesses from outside the MSA area of the Coastal Bend to create primary job opportunities Worked closely with local, state and national officials to advocate the position of the businesses needs to increase the success of business relocations to the Coastal Bend, thus creating jobs Identified the industries that were most suited for this area and mobilized resources to increase our success rate Assisted area businesses in accessing training dollars from state agencies to improve employee skillsEvaluated the local, regional, national, & global business climate to implement strategies to maximize business development effortsPrepared proposals for community promotion that included information on demographics, workforce issues, community incentives, available real estate and building sites, and other community selling points

Business

Bachelors

Bachelor Of Business Administration - Bba