Manny shapes business leaders’ ideas into testable experiments that produce quantitative and qualitative insights and recommendations. These recommendations make for data driven decisions that help mitigate risk, improve product deepening opportunities, bolster relationships with customers and improve operational efficiencies.Example questions that Manny helps answer:Will we save time and money if we implement this new training?Will our customers be willing to purchase a new product if we offer this enhanced experience?Which staffing model yields more business, customer value, and is most cost efficient?What are the tradeoffs we will need to make if we encourage a self-serve experience?Could an added service improve customer retention?

Manny proposed and supported strategic alliances intended to develop a competitive value proposition for USAA.

Manny worked with executive leadership in • Assessing the value in centralizing two business units from two distinct industries• Combining these two business units under one organizational structure and strategic plan• Developing a Target State Plan to be socialized with Company PresidentOther strategic and business innovation efforts Manny has worked on include• Developing a plan to evaluate B2B commercialization capability at USAA• Lead the planning initiative intended to develop $1B in alternative revenue streams

The Grit In Me is focused on supporting high-school, college students and first gen. grads develop mental toughness and money know-how.Through speaking engagements, workshops, and a Master Class, The Grit In Me team works to support the personal, academic and professional goals of our future leaders.www.Thegritinme.com

•Worked with senior client leadership to identify strategic vision for the organization, identify key milestones and obstacles, develop metrics, and execute a plan to achieve 30% cost reductions•Supported the re-engineering of 29 workstreams, performed by 244 staff members, to 2 newly streamlined processes with only 80 staff members, projected to reduce annual manpower costs by $14M •Created change management survey for 3K+ person organization and managed local and remote team members in the delivery and analysis of the survey, which yielded 500K+ data points•Supported the development of change management tools, including training for staff and action plans for executives•Worked with new executive team to develop and conduct standardized interviews with senior leadership to identify pain points, developmental areas, and strategic objectives

Supported the Air Force Real Property Agency (AFRPA) client in efforts related to the closing of excess military installations and realignment of the total asset inventory to reduce expenditures on operations and maintenance in line with congressional BRAC law. • Supported the completion and revision of the Supplemental Environmental Baseline Survey (SEBS), Finding of Suitability for Transfer (FOST) and legal description of the packaged property transfer for England AFB• Assisted in the integration of departmental descriptions, task activities, task work products and task specific assumptions into 2011 Management Plan• Supported Congressional data calls such as the Knowledge Based Corporate Reporting System (KBCRS) and the Annual Report to Congress (ARC)• Developed a survey and analysis aimed at addressing the relationship between Career/Job Manager and employee’s professional growth• Supported the development of current state process maps (using Visio) and narrative descriptions for 50+ BRAC processes

Assist in programs cultivating commitment to multiculturalism and diversity studies. Administered modules to professional development classes entitled: Cultural Awareness, Religious Diversity, Communicating Across Differences and Socioeconomic Status in the United States.Contributed to a weekly news letter and blog. Facilitated difficult dialogue workshops among graduate students.

Served as a liaison between the University and alumni to solicit annual gifts, cultivate relationships, as well as maintain alumni archives.

Contributed to the logistics and execution of events programmed for Balfour-Hesburg Scholars, a program designed to aid incoming first year students in making a successful transition from high school to college

Administered evaluative and cognitive tests such as the MMPI and PChips to participants of a longitudinal study conducted in the developmental psychology department.Received training for effective communication practices, data coding and test administration.Administered communication counseling to participating families in the South Bend area