Manuel Zamora Email & Phone Number

Managua, Mn, Ni

Nicaragua

•Collaborate closely with the creative team, including managing a team of 10 members including graphic designers, Content and Production Coordinators and audiovisual producers and editors to develop compelling and creative assets that align with clients goals and brand guidelines.•Ensure projects are delivered within established timelines and budget constraints, effectively managing project resources to meet deadlines and financial targets.•Track and report team's performance, provide feedback, create and follow up action plans.•Maintain relationships with external vendors and partners to optimize clients requirements and explore new opportunities for growth.•Manage and optimize Meta and Google Paid Media Ads campaigns, including search, display, and video advertising, to drive brand awareness, customer acquisition, and revenue growth.•Monitor campaign performance, analyze data, and provide actionable insights and recommendations for improvement opportunities.•Support the Director of the area with internal process improvement projects and strategic planning.•Dashboards creation for real time monitoring of a wide variety of metrics.

Managua, Nicaragua

San Sebastián De Yalí, Jinotega, Nicaragua

Managua, Nicaragua

Identify, attract and follow up during the hiring process of top talent for the organization, including sourcing candidates, conducting screening and scheduling interviews. Some of the tasks performed include:*Conduct initial screening interviews and assessments of candidates. *Conduct Recruitment video call interviews with candidates for different type of roles, included but not limited to: Admin, Marketing and Sales positions. *Source candidates through various channels, such as job boards, social media, internal database and professional networks.*Build a network of potential candidates across Latin America in order to maintain a robust talent pool that will help keep up with our demand for talent. *Ensure that all candidates meet high-quality standards.*Communicate to all candidates how the company process works and set expectations for their candidate journey.*Constant follow up of the candidate's process throughout their full recruiting cycle.*Additionally, I was designated as the Recruitment Data Analyst, creating Dashboards for real time visualization of Recruitment KPIs, Recruiters performance metrics and On-Demand reports, as well as maintaining accuracy on the day-to-day data.

Managua, Nicaragua

Assist human resources, marketing and talent acquisition departments with ad hoc reporting needs for local, regional and global teams.Organize and attend internal and external job fairs to capture new talents, assist candidates with tests completion, follow up with their process, including document completion and provide job offer to new hires.Conduct candidate job interviews / screening.Coordinate and complete candidate induction meeting and appropriate document delivery to the HR team.Coordinate team members based on hiring needs and applicant flow.Attend client meetings for strategic development and new project launching.Provide training / mentorship to talent acquisition team members regarding database and applicant tracking system usage.Class request revision with account manager and support staff based on recruitment's weekly and monthly hiring capacity.Ads performance review with regional social media team, based on candidates results and share insights with the team.

Managua, Nicaragua

Provide effective support to all levels of the organization, maintain staffing levels and a telecommunication environment and participate in the new hire orientation and induction processes, as well as serve as support for HRIS administrators (Human resources information system) and support or other tactical activities when needed to ensure team success, as well as provide support for a broad range of HR responsabilities.

Managua, Nicaragua

Provide remote support to the business global support center in order to assure accurate timely and comprehensive deliverables, Serve as critical link between the global support center and site management, provide administrative support and staffing projections for daily, weekly and monthly reports to management.

Managua, Nicaragua

Ensure customer's problems are addressed correctly by agents at the correct authorization level, provide appropriate feedback about proper service practices and take escalated calls.

Managua, Nicaragua

Providing performance feedback to customer service specialists with areas of opportunities, served as subject matter expertise regarding product and processes related inquiries.

Managua, Nicaragua

Top customer service specialist at Sitel's Financial Account.

Managua, Nicaragua

Master Of Finance, Finance, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General