Manu Gupta

Manu Gupta Email and Phone Number

Digital Marketing Strategist | Tech Personalization-Optimization | Segmentation | Omni-Channel Campaigns | CSPO | Engagement Partner (CMI/ TI) @ Tata Consultancy Services
Chantilly, VA, US
Manu Gupta's Location
Chantilly, Virginia, United States, United States
Manu Gupta's Contact Details

Manu Gupta personal email

Manu Gupta phone numbers

About Manu Gupta

Result focused professional with two decades of IT experience.• 12+ years of experience in Digital Marketing Group for e-commerce / telecom domain.• 8 years of experience in leading Testing efforts in Financial domain.• Certified Member of Leaders Excellence group at Harvard Square, Massachusetts.• Recipient of Leadership awards from Times Group, INDIA and Education 2.0, USA.• Served as Advisory Board Member of CX Program at the University of Richmond, Virginia.Manu is a creative idealist grounded in business reality with excellent communication and interpersonal skills. Integrity-driven professional offering extensive experience in Digital practices/ SME / Business acumen. Proven track record of managing engagements for multiple domains (Telecom/BFS). • Program managed SRE engagement for Internet Service Provider. • Delivered program for Chatbot AI product implementation for front end and care.• Delivered multiple engagements for Sprint and T-Mobile (execution of personalization strategies, catalog operations, marketing, roadmap developments).• Led QA activities including planning, managing, controlling, and operating teams for BFS clients.Interpersonal Skill's: • Goal-oriented individual with leadership capabilities, able to coordinate, manage, motivate and lead teams.• Organized, precise, motivating, and dependable when it comes to the responsibility of delivering quality products / business solutions.• Skilled and experienced yet modest, with an innate desire to continually learn more and evolve.• Could encourage a creative work climate among team to stimulate fresh ideas and successful results.Specialties: Digital Strategist, Product Owner, Business Development, Process Improvement, Business Analysis, Team leadership, Program ManagementExpertise: • Digital Solutions Thinker and Enabler - (Web/Mobile Platform Merchandising, Service Simplicity, Retention Programs, Consumer Migration ~Personalization & Segmentation).• QA Best Practices Implementation and Solution provider, last served as Test ManagerDomains and Products: • E-commerce: Oracle, IBM, Adobe Suites, Pega, Acoustics(Tealeaf)• Banking domains: Retail / Private / Investment, Temenos (T24) • Monitoring Tools : Logstash, DynatraceCore Competencies:• Customer Focus• Quality and Details Orientation ( A tester by heart )• Adaptability/ Flexibility• Planning and Organizing (Project and Time Management)• Problem Solving / Result Focus• Accountability and Dependability• Mathematical Reasoning• Leadership• Development and Continual Learning

Manu Gupta's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Digital Marketing Strategist | Tech Personalization-Optimization | Segmentation | Omni-Channel Campaigns | CSPO | Engagement Partner (CMI/ TI)
Chantilly, VA, US
Website:
tcs.com
Employees:
677733
Manu Gupta Work Experience Details
  • Tata Consultancy Services
    Tata Consultancy Services
    Chantilly, Va, Us
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  • Tata Consultancy Services
    Program Director | Communications, Media & Information Services (Cmi), Americas
    Tata Consultancy Services Jan 2023 - Present
    Mumbai, Maharashtra, In
    Working on strategic initiatives with different groups (TCS Interactive, Business Accounts and Regions) to get new logo and support existing logos in domain of Ecommerce (Digital Operations, Martech, IT Services).Worked in a strategic account within CMI group in meeting customer objectives and be a partner in customer success.- Successfully program managed engagement in launching Chatbot integrated with AI product (Kore.ai) for Backend Care Solutioning and Customer User Experience.- Successfully program managed SRE engagement.
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  • Model Institute Of Engineering And Technology
    Adjunct Faculty (Department Of Electronics And Communication)
    Model Institute Of Engineering And Technology Jan 2017 - Present
    Jammu, Jammu And Kashmir, In
    Sharing Industry expertise and experiences to engineering graduating aspirants.- Seminar for 3rd and 4th year BE students- Mentor-Protegee Program
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  • Evolv Ai
    Group Strategy Director
    Evolv Ai Sep 2022 - Nov 2022
    San Francisco, California, Us
    As Account Partner worked briefly with Digital Group of VZ in implementing MVT and explore possibilities of incorporating personalization strategies.
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  • T-Mobile (Formerly Sprint)
    Digital Marketing Group - Catalog/Personalization Sme
    T-Mobile (Formerly Sprint) Sep 2012 - Aug 2022
    Bellevue, Wa, Us
    Liaise between Product and Technology (IT) and Business (Marketing Team) in implementing WEB and APP enhancements related to catalog capabilities, user experience testing, personalization tactics and analytics for Digital Marketing group for Sprint and T-mobile. - Responsible for executing marketing business requirements on sprint WEB and APP (which includes Acquisition Offers, Upgrade/Retention Offers, Biz IL/Small Business/Self-Service, Personalization Enhancements) through personalized targeting, promos and testing strategies.- Close collaboration with Design, Analytics, Merchandising, Research, and FE development teams to optimize customer journeys to drive solutions for customer satisfaction, call & chat deflection and sales conversion.- Support launch of various digital initiatives and perform sanity testing for content, catalog and personalization requirements on highly customized and integrated eco framework.- Part of team which developed and executed roadmap for evolving customer channel, My Sprint app and Sprint Account Dashboard and Base Offers Deals Page.- Part of team which worked on integration of T-Mobile and Sprint digital customer experiences to enable customer migrations via self-service tools, decrease call/chat volumes, and reduce customer churn. (Cross Provisioning – TNX/EIR and successfully migrated over 5 million customers)
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  • Jpmorgan Chase
    Senior Qa Consultant | Onsite Project Test Lead
    Jpmorgan Chase Jul 2012 - Sep 2012
    New York, Ny, Us
    Worked with Investment Bank for Brokerage and Treasury Service Group (BTSG).- Responsible for participating and updating stakeholders with test status reports for the release and involved in triage meeting with development, business and IT teams.- Responsible for creating Test Plans and other artifacts required for carrying testing and implementation efforts of IRS 2011.
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  • Ubs Investment Bank
    Qa Consultant | Onsite Project Test Lead
    Ubs Investment Bank Aug 2011 - Jun 2012
    Zurich, Ch
    Worked with Investment Bank for IT QA Cash Equities and UBS Neo Equities Group.- Managed offsite team (Singapore) and oversee processes to ensure project completions for multiple trading applications and a product.- Tracked Test Execution and Defect Metrics on daily basis and report deviations from plan to stakeholders along with Weekly status reports.- Responsible for coordinating defects resolution calls with development and business team.- Provided operational support in terms of on-boarding, interviews etc.
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  • Cognizant Technology Solutions
    Senior Product Specialist | Project Test Lead
    Cognizant Technology Solutions Feb 2010 - Jul 2011
    Teaneck, New Jersey, Us
    Worked on Core banking software product - T24 - Retail Banking, Private Banking.
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  • Cognizant Technology Solutions
    Quality Assurance Offshore Test Manager
    Cognizant Technology Solutions Aug 2010 - Mar 2011
    Teaneck, New Jersey, Us
    Worked as Offshore Test Manager for CREDIT SUISSE - UK region. Provided QA testing solutions to CS for implementing T24 releases with multi-entity setup and helped them in terms of base lining test suite for T24 Release 9.0 and moved towards a MTC program (Managed Test Center). - Responsible for contributing to carry out the business as usual from offshore.- Responsible for preparing the Test Strategy and Test Plan document for the project. - Responsible for preparing the testing artifacts and various other templates used for carrying the execution.- Responsible for preparing the Weekly status reports to provide feedback and statistics of the application in relation to the test quality to onshore delivery Manager.- Proactively identifying the potential delivery related issues and records them into the downtime log and arrives at the mitigation plan.- Ensures healthy working relationships within the team and other functional groups.
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  • Ibm
    Associate Project Manager
    Ibm Nov 2009 - Feb 2010
    Armonk, New York, Ny, Us
    Worked as Offshore Test Manager for NBS - Managed Test Services OLB project/engagement for UK's Biggest nationwide society, running on .net framework. - Lead OLB project efforts from offshore and responsible for doing the analysis and delivery of testing for web based application. - Responsible for task allocation and monitoring, co-ordinate and manage test schedules. - Responsible for preparing the offshore weekly transition status report and the KT plans. - Responsible for cross training of team members across multiple teams to ensure multi dimensional roles eventually leading to enhancement of skills of team member and better productivity and effective management of lean time. - Ensures healthy working relationships within the team and other functional groups.
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  • Mahindra Satyam
    Senior Quality Analyst | Project Team Lead
    Mahindra Satyam Jun 2009 - Oct 2009
    Pune, Maharashtra, In
    Worked as Sr. Quality Analyst for CFNA - Symphony Loan Booking JFP application and lead the Business Rules testing team using Strategy Director Tool.- Agile methodology followed.Responsible for analysis and testing of web based application.- Monitoring the Test cases and generating reports / matrix from Quality Center.- Effective management of lean time.
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  • Nyse
    Senior Consultant
    Nyse Mar 2008 - May 2009
    New York, Ny, Us
    Worked as Quality Analyst for NYSE for Equity Trading applications and NMS applications.- Experience on Equity Trading Platforms (NewYork Stock Exchange, American Stock Exchange)- FIX Protocol and FAST Protocol- Strong experience in analyzing Business Requirements and technical Specification documents.- Automation using Trade Test- Responsible for handling and analyzing Bug Tracking Life Cycle- Good knowledge on Equities, ETFs .- Experience of working in a multi cultural environment and participating in Product testing in Operations with firms/participants.
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  • Satyam Computer Services Limited
    Senior Software Engineer
    Satyam Computer Services Limited Jun 2006 - Dec 2007
    Pune, Maharashtra, In
    Worked in Financial domain in the area of Portfolio Management and accounting systems in the SMA industry.- Responsible for migrating the core functionalities using BizTalk Server 2006 and preparing Release notes for data migration deliverable.- Responsible for doing UI Testing and Backend Testing- SCMA
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  • Satyam Computer Services Limited
    Software Engineer
    Satyam Computer Services Limited Jun 2004 - Jun 2006
    Pune, Maharashtra, In
    Worked in Financial domain in the area of Portfolio Management and accounting systems in the SMA industry.- Responsible for doing the Analysis of the application, Requirement Gathering and doing prototype developments- Responsible for doing the Low Level Design as well as the High Level Design followed with designing UI for the client interface.
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Manu Gupta Skills

Sdlc Testing Test Planning Agile Methodologies Requirements Analysis Quality Center Regression Testing Manual Testing System Testing Business Analysis Test Management Software Project Management User Acceptance Testing Software Quality Assurance Test Cases Software Development Quality Assurance Integration Testing Software Development Life Cycle Test Strategy Retail Banking Release Management Agile Project Management Scrum Tfs Functional Testing Business Requirements Web Applications Data Migration Trading Systems .net Unix Test Execution Qa Engineering Performance Testing Atg Commerce Agile Testing Defect Tracking Jira Black Box Testing Vss System Integration Testing Equity Trading Investment Banking Order Management Fix Digital Marketing E Commerce Web Analytics Segmentation Adobe Experience Manager A/b Testing Adobe Analytics Devops

Manu Gupta Education Details

  • Model Institute Of Engineering And Technology
    Model Institute Of Engineering And Technology
    Electronics And Communications Engineering
  • M.H.S.A.C School Nagbani
    M.H.S.A.C School Nagbani
    C.B.S.E Board
  • M.H.S.A.C School Nagbani
    M.H.S.A.C School Nagbani
    C.B.S.E Board

Frequently Asked Questions about Manu Gupta

What company does Manu Gupta work for?

Manu Gupta works for Tata Consultancy Services

What is Manu Gupta's role at the current company?

Manu Gupta's current role is Digital Marketing Strategist | Tech Personalization-Optimization | Segmentation | Omni-Channel Campaigns | CSPO | Engagement Partner (CMI/ TI).

What is Manu Gupta's email address?

Manu Gupta's email address is ma****@****ail.com

What is Manu Gupta's direct phone number?

Manu Gupta's direct phone number is +1 425-216*****

What schools did Manu Gupta attend?

Manu Gupta attended Model Institute Of Engineering And Technology, M.h.s.a.c School Nagbani, M.h.s.a.c School Nagbani.

What skills is Manu Gupta known for?

Manu Gupta has skills like Sdlc, Testing, Test Planning, Agile Methodologies, Requirements Analysis, Quality Center, Regression Testing, Manual Testing, System Testing, Business Analysis, Test Management, Software Project Management.

Who are Manu Gupta's colleagues?

Manu Gupta's colleagues are Manoj Manojkumar, Beatriz Silva, Poonam Thorat, Shabari Prabhukhanolkar, Dipanjan Banchur, Monika Goyal, Chenna Keshav.

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