• Responsible for overall project management and direction for transition & integration activities - right from bidding proposal phase (RFPs) to defining and implementing solution, which includes liaison with both internal and external clients. Create budgets for quotations, project plans and develop proposals in response to request-for-proposals (RFP). Successful Transitions include: • Biggest Airplane Manufacturer: Successfully transitioned 3 F&A processes (entire scope of P2P/O2C and R2R) with more than 135 FTEs, spanning US, UK, Singapore, and Australia; delivered Voice of Customer (VOC): 4.5 / 5 • UK Based largest media house: Successfully transitioned F&A processes with more than 150 FTEs, spanning across countries US and UK; VOC: 4/ 5 • Global specialist in energy management and automation: Successfully transitioned F&A processes for approximately 100 FTEs; VOC: 4/5• Manage end to end migration/ integration/ transition (TG0-TG5), including preparation & maintenance of project plan, risk log, stakeholders, R&R. Lead, track and ensure quality and completeness of knowledge transfer & follow up on SOP completion progress• Resource planning – Responsible for working with resource managers across the organization to request, confirm, and forecast resources / effort allocation• Development, execution, and maintenance of a highly detailed, fully integrated/cross-functional project plan using Microsoft Project which adheres to scope, budget, and schedule requirements• Track and report on progress on transitions (including budgets) against the agreed plan during transition phase and participate in post transition projects to review the actual delivery against the original business cases• Proactively identify & analyze risks against project execution, propose and execute mitigation working closely with Portfolio Manager & other stakeholders• Ensure project execution against timelines, budget (CBA), scope and quality accepted by key stakeholders

Businesses Managed: One of the leading Market Research Firms in US. Handled multiple Quantitative (like Adhocs, Trackers, Product and Concept Testing etc.) and Qualitative Projects simultaneously for top Market Research firms• Responsible for survey research, survey design, survey programming, analysis & results reporting• Test surveys to ensure that they function as desired and will provide the correct survey experience for participants• Sets up survey invites, reminders, email resends• Accountable for maintaining, reviewing, and updating results documentation and key project documents throughout each survey period (e.g. timeline, checklists, requirement documents, survey results, etc.)• Identify, communicate, and resolve project issues and changes (including impact to timing/scope) that require attention or action of project team members• Serve as the day-to-day internal client contact for surveys throughout the duration of the project for defined project phases, from design and development through delivery of results• Recognize opportunities for continuous improvement and implements changes – Six Sigma Green Belt project implemented• Engage with external sample partners per requirement of the project to ensure timely completion of the study within budget• Collaborate closely with customers, local sales teams, programming and sampling teams to drive market research projects to completion within project timelines

Lead the toughest and fast paced Entertainment Vertical for Toluna (Managed a Total Span of 7-10 Project Managers) providing 24x7 support to customers across the globeMajor Clients include: Nielsen, Interpret, PSB, Market Cast and end clients like Warner Brothers, Paramount Pictures, 21st Century Fox, Disney• Responsible for setting‐up and manage projects spanning from ad‐hoc to tracking studies across a range of qualitative and quantitative methodologies• End to end project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month • Draft questionnaires, check questionnaire programs for logic, accuracy and completeness, edit/proof data tables, review/approve codes• Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry• Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)• Responsible for testing online survey links, Sampling, Set-up and monitor reports to evaluate key project metrics, Updating clients regularly on project progress and ensuring key project performance metrics such as project profitability meet or exceed established guidelines• Acted as an expert to support researchers and other project management team members for methodology, sampling and supplier selection in markets• Mentored, developed and trained more junior members of staff on the research teams

• Handled a Technical Support Team for a renowned Telecommunication firm in UK; the team consisted of 40 members and provided support for Dial-Up and Broadband Internet Connection• Designed and assigned KRAs for Quality Auditors and Level 2 Support• Set goals for the team, conduct monthly performance review & provided regular feedbacks, drove retention• Was responsible for providing regular updates to Management on trends and issues, team performance, escalated issues