Manuj Sharma Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

-Strategic Operations ManagementProficient in overseeing centre operations, implementing incremental enhancements for optimal efficiency.-Timely Center Operations - Expertise in ensuring punctual opening and closing of centres, maintaining a seamless schedule.-Effective Inventory Management-Skilled in inventory control, responsible for stocking and re-ordering essentials, supplies, and equipment.-Punctuality and Schedule Adherence-Proven ability to enforce punctuality among trainers and maintain timely schedules for classes.-Issue Resolution Expertise-Strong problem-solving skills to handle issues related to attendance, equipment, and space availability effectively.-Customer Interaction and Troubleshooting- Excellent interpersonal skills for engaging with customers, addressing concerns, and troubleshooting effectively.- Prospective Client Engagement-Skilled in interacting with walk-ins and prospective clients, providing valuable information and fostering a positive impression.-Feedback Management-Proactively collect and document feedback from members and partners, ensuring continuous improvement.-Consumer Experience Focus-Capable of addressing issues that may impact consumer experience during or pre/post class, ensuring a positive environment.-Facility Audits and Improvement-Conduct thorough daily audits of the centre and facility, providing valuable inputs for continuous enhancement.-Documentation Proficiency-Detail-oriented in documenting all aspects related to classes, feedback, and facility audits for comprehensive record-keeping.

Gurugram, Haryana, India

Sales:- Proactively promote and sell memberships to potential new clients through effective Walk-ins/Trials strategies.- Drive towards surpassing sales targets by skillfully converting leads and actively engaging in upselling opportunities.- Meticulously maintain a comprehensive record of every interaction with new users.- Enter all customer details and walk-in information into internal tools for streamlined tracking and analysis.Operations:- Elevate the center experience through continuous incremental enhancements.- Ensure timely opening and closing of the center for optimal operational efficiency.- Take charge of inventory management, overseeing essentials, supplies, and equipment, with responsibilities including stocking and timely re-ordering of items like first-aid supplies, stationery, water, and towels.- Efficiently manage classes and workouts, ensuring punctuality of trainers and classes.- Address issues related to attendance, equipment, and space availability with a proactive and solution-oriented approach.- Engage in customer interactions and troubleshooting, actively interacting with walk-ins and prospective clients.- Improve member attendance by fostering a welcoming atmosphere through meet and greet initiatives and familiarity building.- Solicit feedback from members and partners regarding classes, meticulously documenting the input for continuous improvement.- Proactively handle issues that may impact consumer experience during or pre/post-class sessions.