Manula Pannilage Email & Phone Number

Sri Lanka

IT Infrastructure/Operations:Patch Management for Firewall and Networking devices.Complete evaluation, testing, implementation and migration of a newMDM tool.Evaluation and coordination for a replacement Business Managementsolution.Coordinate and handle critical company events with IT needs.Evaluation and technical assessment of laptop devices to be purchased.Coordination with vendors and other teams to arrange IT infrastructureneeds for remote offices.Implemented controlled update rollout for windows devices using WorkspaceOne platform.Complete configuration of all network devices, of a renovated floor(AccessPoint, Door Access Control and CCTV).Handle daily assigned tickets under given SLA periods.Provide solutions and support for daily operational issues andtroubleshooting needs.User, Group and license management and configuration in MicrosoftAdmin Center and Azure Portal.Improvements made for End user experienceImplementing of automation to improve end user experience:Passwordless login for O365QR based meeting room availability checkingTPM based bit locker decryption

IT Support:Provided technical support to end users, troubleshooting hardware andsoftware issues.Managed and maintained the company's IT inventory and equipment.Collaborated with team members to develop and implement IT solutions.Assisted in the installation and configuration of computer systems andsoftware.Planning and execution of IT support and IT equipment setup for events.Escalate user support requests to Microsoft support/consultations.Perform hardware repairs on end user devices.Infrastructure Implementations:Power automate - Email automation, Report data collection through MSGraph API.Implemented a new ticketing system, resulting in improved efficiency andfaster resolution of IT issues (fresh service).Implement Azure universal print as remote print solution.Design and coordinate a custom AV conference system for auditoriumspace.Implementation of Wi-Fi captive portal to improve network security andaccounting.Cyber Security:Researched and implemented threat intelligence system and securityplatform.

Colombo, Western Province, Sri Lanka

Provide support and consulting for configurations:Installed OS and Database applications on VMsConfigured Virtual MachinesApplied Network Interface ConfigurationsInstalled and Configured Services

B.Sc. Ethical Hacking And Network Security, Network And System Administration/Administrator

Computer Science, Cambridge Ol And Al