Manu Mathews Email & Phone Number

> Manage the operation of a team of engineers responsible for logic design, programming, testing and deployment of production code and machine installation at the client site. Oversee troubleshooting and problem solving.> Coordinate tasks and discussions across cross functional teams and clients thereby review customer requirement, ensure smooth work flow and customer satisfaction. > Carry out project planning, scheduling and management using Zoho… Show more > Manage the operation of a team of engineers responsible for logic design, programming, testing and deployment of production code and machine installation at the client site. Oversee troubleshooting and problem solving.> Coordinate tasks and discussions across cross functional teams and clients thereby review customer requirement, ensure smooth work flow and customer satisfaction. > Carry out project planning, scheduling and management using Zoho projects. Conduct daily standup meetings and update the technical director. Devise strategy to close the tasks in backlogs if existing and reschedule it without affecting the ongoing tasks.> Negotiation with vendors and maintain strict adherence to the project budget. Maintain good relationship with them to communicate on problem areas and work closely to resolve.> Deliver personalized experience to the customer ensuring customer satisfaction and retention using Zoho CRM. Show less

Kannur, Kerala, India

> Design the logic as per the client requirement. Conduct presentations with the project team and the client. Implement it on the machine using PLC and HMI programs.> Check the PLC and HMI module communication protocols, control panel connections, electro-pneumatic connections, electrical and mechanical parts, and carry out installation at the customer site.> Carry out testing, troubleshooting and problem solving. Ensure the cycle time is met as per the … Show more > Design the logic as per the client requirement. Conduct presentations with the project team and the client. Implement it on the machine using PLC and HMI programs.> Check the PLC and HMI module communication protocols, control panel connections, electro-pneumatic connections, electrical and mechanical parts, and carry out installation at the customer site.> Carry out testing, troubleshooting and problem solving. Ensure the cycle time is met as per the requirement and optimize the production/process steps wherever feasible. Assist the quality checking team and provide needful support.> Document the user manual, schematics, assembly and other technical details. Provide technical support and operator training. > Carry out maintenance with least disruption to the production schedule at the customer site. Show less

Kannur, Kerala, India

> Attend the training and learn the programming methods of PLC and HMI.> Perform the needful research and prepare Bill of Materials (BOM) for the project. Support in verifying the technical requirements and update the senior engineer. > Assist the project team to the site and perform assigned tasks which involve control panel wiring, configuring PLC and HMI modules, setting up motors, VFD configuration etc.> Draw the schematics and participate in the… Show more > Attend the training and learn the programming methods of PLC and HMI.> Perform the needful research and prepare Bill of Materials (BOM) for the project. Support in verifying the technical requirements and update the senior engineer. > Assist the project team to the site and perform assigned tasks which involve control panel wiring, configuring PLC and HMI modules, setting up motors, VFD configuration etc.> Draw the schematics and participate in the testing of connections.> Document the details and update it with the company side as well as the client side. Show less

Thousand Lights, Chennai, Tamil Nadu

> Analyze the issue raised by the customer. Perform trouble shooting using the company specific software and solve the issue as per the Standard Operating Procedure (SOP).> Escalate the issue to the higher technical team if required.> Provide online software side technical support to the engineer visiting the customer site.> Resolve the problem and close the issue in required timeframe ensuring customer satisfaction.