Technical Support Specialist
Mysuru, Karnataka, India
Dedicated IT professional with 1.7 years of experience and an extensive experience in Technical Support, Desktop Support, Remote Support, and Service Desk roles. Adept at diagnosing and resolving hardware and software issues across Windows, macOS, and Linux platforms. Proficient in remote desktop support tools (TeamViewer, RDP) and network configuration, including IP and VPN setups. Skilled in Active Directory management, software installation, and database basics. Experienced with ticketing systems such as ServiceNow and BMC Remedy. Strong communicator with exceptional customer service skills, problem-solving abilities, and attention to detail. Capable of managing multiple tasks efficiently, collaborating with teams, and providing clear documentation and training. Committed to enhancing user experience and ensuring optimal system performance.