Manu Narayan Email & Phone Number

Los Angeles, Ca, Us

Mountain View, California, Us

• Grew, managed, and mentored a multi-disciplinary global team from 7 FTES (2020) to over 100 FTEs (2024), fostering a high-performance culture across IT, Data, & Business Operations• Oversee Enterprise-wide technology platforms ranging from infrastructure, communications, collaboration, productivity, (GSuite, Slack, Zoom, BigQuery, Atlassian, GitHub, Tableau)• Lead digital transformation enterprise-wide including owning internal AI & Automation strategy• Drive a data driven culture through increasing use of insights, predictive analytics, and natural language for data exploration• Deployed the Glean Assistant, an AI-powered internal RAG tool, resulting in 75,000 hours of time savings, improving internal operational effectiveness• Achieved 15% case deflection through AI-driven support automation, improving overall time-to-resolution SLAs by 40%, directly enhancing service levels and customer satisfaction• Partnered with FP&A and Sales to develop consumption revenue forecasting machine learning models achieving 1.5% accuracy, enhancing strategic planning & revenue management decisions• Increased lead conversation rates by 15% by working with Product, Marketing, and Sales leadership to implement advanced lead scoring models to delivery high propensity leads directly to sales teams and contributing to top-line growth• Led the replacement of the Consumption Billing System in partnership with finance and product teams, reducing the time for pricing changes from one quarter to two weeks, driving faster pricing experimentation and strategic product adjustments• Led company-wide OKR alignment, collaborating with cross-functional leaders to streamline goal-setting processes and ensure strategic focus across all departments, resulting in improved operational alignment and execution• Reduced time to revenue from new product introductions by 50%, working with product and finance teams to accelerate gtm strategies and drive faster returns on new product investments

Mountain View, California, Us

Mountain View, California, Us

Woodland Hills, Ca, Us

Accomplishments• Established an enterprise applications team to centralize selection, implementation, administration, & support for business applications including Salesforce (SFDC) and its integrated applications (Zuora, Apttus, Conga, Gainsight), SharePoint, and the Atlassian Suite (Jira, Confluence, and BitBucket)• Support global growth initiatives by expanding global infrastructure & support• Assisted with implementation of controls for GDPR• Led a project to implement a global voice, chat, and collaboration platform to better connect teams and engage remote workers• Evaluated and designed the foundation for a low-code/no-code integration platform leveraging SaaS tools including as Workato, Dell Boomi, & Microsoft Flow• Led a program to establish a data warehouse on AWS Redshift to provide better analytics & insights to improve and streamline decision support• Oversaw automation of third-party patching & operating system updates globally as part of a vulnerability management initiativeResponsibilities• Led a multidisciplinary group of technology professionals ranging from end user support, infrastructure, applications, and data & analytics.• Oversaw implementation and management of internal collaboration tools (Office 365, Webex, Slack, Google G-Suite)• Led digital transformation initiatives leveraging an integrated portfolio of cloud services & collaboration tools• Develop a long term IT Strategy focused on enabling business growth through enhanced decision making, business process automation, and streamlined operations• Oversee management of platforms responsible for key business processes including Quote to Cash, CPQ, Billing, CRM, • Be a trusted advisor to executives and business leaders regarding technology direction & vision • Lead business engagement activities to improve service, enhance the service catalog, and properly match IT initiatives to business needs• Oversee a budget of $10MM in annual managed expenses

Woodland Hills, Ca, Us

BlackLine is a SaaS provider of continuous accounting and financial close automation tools. In my role as Director of IT, I oversee a global team of technology professionals, providing infrastructure, collaboration tools, applications, support, and security for BlackLine employees worldwide. Additionally, my team provided the foundation to enable sustained 30%-50% annual growth while also guiding the company through an IPO and SOX controls environment. Accomplishments• Led evaluation & implementation for a global communication platform leveraging Cisco Unified Communications Manager (CUCM) with hybrid cloud services to Cisco Spark; Reduced communication costs by $1MM over 3 years while also improving end user voice & video services• Led project to modernize infrastructure using Hyper Converged Infrastructure (HCI) leveraging Nutanix & Acropolis (AHV)• Established an enterprise business applications team to centralize selection, implementation, administration, & support • Oversaw a robust improvement in security tooling; Azure AD Identify Protection, Multi-Factor Authentication (MFA), Single Sign On (SSO), E-Mail security (Mimecast), and Next Gen Anti-virus (Cylance)• Oversee technical integration for recently acquired subsidiary in Amsterdam• Implemented ITIL v3 based ITSM processes leveraging Jira Service DeskResponsibilities• Serve as global head of Information technology, focusing on both tactical as well as long term strategic planning• Establish an IT governance program to formalize policies, procedures, & processes to enable continued 30%-50% YoY growth• Oversee selection & implementation of data center, cloud & other infrastructure systems• Lead initiatives to define, document, and improve corporate processes through integration, automation, and self-service• Develop and adhere to a $6MM annual budget

Applied Minds is a startup that designs and prototypes breakthrough products and services for industry, military, and government. The Applied Minds team is a group of multi-disciplinary professionals ranging from software developers to architects, 3D designers to mechanical engineers, and robotics specialists to concept designers. I joined Applied Minds to set a strategic direction for Technology services, assist in rapid growth of both the IT team and the firm, and to establish a Technology security program.• In compliance with DoD contractor & customer specific requirements, designed and planned a comprehensive cybersecurity program, including Intrusion Prevention & Detection, Host Based Security, Application Security, data encryption, and advanced monitoring• Implemented a hybrid cloud infrastructure with VMWare vSphere, NetApp, Veeam, Docker, and AWS services (IaaS & PaaS)• Created a cloud based render farm on Amazon Web Services (AWS) EC2. Render farm reduced production time from 8 hours per 8K image to 30 minutes, increasing output and productivity 1600% for 3D artists• Planned & executed a migration to Office 365 (Exchange Online & Skype for Business) leveraging Azure AD as an SSO provide• Implemented a comprehensive digital collaboration & project management program leveraging SaaS products (Bluejeans, Office 365 OneDrive for Business, O365 Planner, and Polycom SIP Video Conference units)Responsibilities• Serve as executive head of Information technology, creating, socializing, and adopting long term strategic plans• Architect & manage a full infrastructure modernization program focusing on a hybrid cloud model• Oversee DelTek CostPoint ERP, DelTek Time & Expense & Cognos Reporting solutions• Perform needs analysis in critical business systems & functions, leading to solution planning & implementation• Ensure company infosec & privacy compliance with customer& regulatory needs (FISMA, ITAR, NIST SP800-171)

Los Angeles, Ca, Us

Accomplishments• Established an 18 month roadmap focusing on a migration to cloud applications, Azure, Office 365, and Azure Active Directory• Implemented an ITIL ‘lite’ process for IT Service Management including incidents, problems, & changes• Implementation and maintenance of a Sarbanes Oxley compliance program and IT General Controls• Planned and managed the technology infrastructure and systems for a new corporate campus; $1M capital expense; Project was completed on-time and under-budget• Led the design and implementation of a SharePoint Online product focusing on increased data availability and collaboration across business units; hosted formal training seminars, informal lunch and learn sessions and oversaw the creation of quick start guides• Volunteered to create a steering committee to improve CIM’s asset onboarding process; conducted cross functional meetings to document all processes in a swim lane diagram; identified risks and inefficiency; implemented process improvements based on findings• Oversaw a migration to Exchange Online; highly available single sign on platform leveraging Microsoft Azure, Active Directory Federation Services, and Azure Active DirectoryResponsibilities• Management of long term enterprise planning, including, but not limited to service contracts, software versions, hardware platforms, and strategic initiatives • Directly manage a $3M annual operating budget; budget includes all non-payroll IT expenses: services, contractors, and capital expenses; provide oversight and CapEx review for another $10M in annual budgets for separate operating companies• Direct a team of 14 full time employees and consultants responsible for all infrastructure, support, Salesforce CRM, and document management systems; Manage another 5 Director level department heads with a dotted line reporting relationship• Present to potential investors conducting due diligence to discuss business continuity, disaster recovery, and cyber security

Los Angeles, Ca, Us

Accomplishments• Implemented business process improvements leveraging data tracking and workflows in Salesforce• Received executive management approval for a BYOD policy; launched a Bring Your Own Device campaign for employees to transition from an employer provided cell phone plan to a fixed monthly stipend; Program decreased operating expenses, lowered support burden, and increased end user satisfaction• In collaboration with other department heads, oversaw creation and implementation of a formal business continuity plan• Implementation of a cloud based 'warm site' for disaster recovery as part of a business continuity plan using Microsoft Azure• Negotiated exclusive marketing deals with service providers at residential properties to generate revenue and increase net operating income for assets; with expected market capitalization the increase in NOI can be realized as an additional $500,000 in profit per residential tower at time of sale• Created a platform for paperless investor meetings; in addition to presenting a green platform for current and potential investors, the project had a positive ROI through reduced printing and shipping costs• Led a project to upgrade Cisco Unified Communications Manager from version 4.1 to 8.6; platform upgrade also increased site survivability by migrating to a virtual UCS platformResponsibilities• Responsible for all infrastructure, service, and support across the enterprise; customer service and quality control for the technology group• Manage a team of seven employees focused on infrastructure, service, and support• Oversee a portion of the technology department operating budget; $1.5M annually in non-payroll operating and capital expenses• Lead the technology acquisition onboarding process; design a repeatable process for technology to bring a recently purchased asset in house; manage an onsite team to provide network & desktop infrastructure to newly on boarded employees

Los Angeles, Ca, Us

Accomplishments• Implemented a Windows Distributed File System (DFS) infrastructure; two-way replication of data between multiple sites; decreased latency for remote users; increased disaster preparedness with data in multiple geographically diverse locations• Upgraded Exchange 2003 to Exchange 2010; created hybrid mode between both email servers; successfully migrated mailboxes between servers with no downtime for users• Led a server consolidation initiative; managed a migration to a new virtual infrastructure; implementation of a VMWare ESXi platform leveraging NetApp central storage; physical to virtual migration for existing servers• Implemented a new Crystal Reports delivery service, CRDResponsibilities• Manage a team of three Help Desk personnel and a systems administrator; provide training and mentorship for junior staff; responsible for feedback, reviews, and hiring decisions• Manage network and server infrastructure; Cisco Unified Communications Manager, Windows Server 2003-2008 R2, Microsoft Exchange 2003 and 2010, Microsoft Active Directory, Cisco routers, switches, and firewalls; manage site to site connectivity over LAN to LAN IPsec VPN tunnels• Salesforce administrator; day to day maintenance of Salesforce platform; manage user accounts, sharing roles, profiles, and access • Provide escalated tier 3 end user support

Los Angeles, Ca, Us

• Microsoft Active Directory and Domain administration; manage DNS, DHCP, Group Policy• Mobile Messaging implementation and support; Blackberry Enterprise Server, Good Server, & Microsoft ActiveSync• Cisco Network Administration; PIX Firewalls, ASA 5500, 2800 series routers, and 3500 series switches• Second tier end user support• End user training and documentation

Sunrise computing was a boutique technology services firm. Founded in September 2000, Sunrise Computing focused on providing IT marketing & infrastructure services to small businesses. • Website design and hosting; PHP, perl, html, mysql, LAMP servers, IIS• Search engine optimization• Server colocation; web hosting, server migrations, firewall configuration• Small office technology services; setup file servers, network attached storage devices, firewalls, and wireless access points

Los Angeles, Ca, Us

As a CRS II for the UCLA Department of Anesthesiology my primary function was providing technical assistance to faculty, staff, and students. The position required expert knowledge of desktop operating systems, network connectivity, and office applications. In addition to support duties, I created and managed internal web applications as well as a public facing website. Technologies used: Windows 2000, Windows XP, Windows 2000 Server, Cisco Switches, IIS 5, Novel Netware, Microsoft Office, and Microsoft Exchange 2000.