Manu Narayan Email & Phone Number

Los Angeles, CA, US

Mountain View, California, US

• Grew, managed, and mentored a multi-disciplinary global team from 7 FTES (2020) to over 100 FTEs (2024), fostering a high-performance culture across IT, Data, & Business Operations
• Oversee Enterprise-wide technology platforms ranging from infrastructure, communications, collaboration, productivity, (GSuite, Slack, Zoom, BigQuery, Atlassian, GitHub, Tableau)
• Lead digital transformation enterprise-wide including owning internal AI & Automation strategy
• Drive a data driven culture through increasing use of insights, predictive analytics, and natural language for data exploration
• Deployed the Glean Assistant, an AI-powered internal RAG tool, resulting in 75,000 hours of time savings, improving internal operational effectiveness
• Achieved 15% case deflection through AI-driven support automation, improving overall time-to-resolution SLAs by 40%, directly enhancing service levels and customer satisfaction

Mountain View, California, US

Mountain View, California, US

Woodland Hills, CA, US

• Accomplishments
• Established an enterprise applications team to centralize selection, implementation, administration, & support for business applications including Salesforce (SFDC) and its integrated applications (Zuora, Apttus.
• Support global growth initiatives by expanding global infrastructure & support
• Assisted with implementation of controls for GDPR
• Led a project to implement a global voice, chat, and collaboration platform to better connect teams and engage remote workers
• Evaluated and designed the foundation for a low-code/no-code integration platform leveraging SaaS tools including as Workato, Dell Boomi, & Microsoft Flow

Woodland Hills, CA, US

• BlackLine is a SaaS provider of continuous accounting and financial close automation tools. In my role as Director of IT, I oversee a global team of technology professionals, providing infrastructure, collaboration.
• Led evaluation & implementation for a global communication platform leveraging Cisco Unified Communications Manager (CUCM) with hybrid cloud services to Cisco Spark; Reduced communication costs by $1MM over 3 years.
• Led project to modernize infrastructure using Hyper Converged Infrastructure (HCI) leveraging Nutanix & Acropolis (AHV)
• Established an enterprise business applications team to centralize selection, implementation, administration, & support
• Oversaw a robust improvement in security tooling; Azure AD Identify Protection, Multi-Factor Authentication (MFA), Single Sign On (SSO), E-Mail security (Mimecast), and Next Gen Anti-virus (Cylance)
• Oversee technical integration for recently acquired subsidiary in Amsterdam

• Applied Minds is a startup that designs and prototypes breakthrough products and services for industry, military, and government. The Applied Minds team is a group of multi-disciplinary professionals ranging from.
• In compliance with DoD contractor & customer specific requirements, designed and planned a comprehensive cybersecurity program, including Intrusion Prevention & Detection, Host Based Security, Application Security.
• Implemented a hybrid cloud infrastructure with VMWare vSphere, NetApp, Veeam, Docker, and AWS services (IaaS & PaaS)
• Created a cloud based render farm on Amazon Web Services (AWS) EC2. Render farm reduced production time from 8 hours per 8K image to 30 minutes, increasing output and productivity 1600% for 3D artists
• Planned & executed a migration to Office 365 (Exchange Online & Skype for Business) leveraging Azure AD as an SSO provide
• Implemented a comprehensive digital collaboration & project management program leveraging SaaS products (Bluejeans, Office 365 OneDrive for Business, O365 Planner, and Polycom SIP Video Conference units)Responsibilities

Los Angeles, CA, US

• Accomplishments
• Established an 18 month roadmap focusing on a migration to cloud applications, Azure, Office 365, and Azure Active Directory
• Implemented an ITIL ‘lite’ process for IT Service Management including incidents, problems, & changes
• Implementation and maintenance of a Sarbanes Oxley compliance program and IT General Controls
• Planned and managed the technology infrastructure and systems for a new corporate campus; $1M capital expense; Project was completed on-time and under-budget
• Led the design and implementation of a SharePoint Online product focusing on increased data availability and collaboration across business units; hosted formal training seminars, informal lunch and learn sessions and.

Los Angeles, CA, US

• Accomplishments
• Implemented business process improvements leveraging data tracking and workflows in Salesforce
• Received executive management approval for a BYOD policy; launched a Bring Your Own Device campaign for employees to transition from an employer provided cell phone plan to a fixed monthly stipend; Program decreased.
• In collaboration with other department heads, oversaw creation and implementation of a formal business continuity plan
• Implementation of a cloud based 'warm site' for disaster recovery as part of a business continuity plan using Microsoft Azure
• Negotiated exclusive marketing deals with service providers at residential properties to generate revenue and increase net operating income for assets; with expected market capitalization the increase in NOI can be.

Los Angeles, CA, US

• Accomplishments
• Implemented a Windows Distributed File System (DFS) infrastructure; two-way replication of data between multiple sites; decreased latency for remote users; increased disaster preparedness with data in multiple.
• Upgraded Exchange 2003 to Exchange 2010; created hybrid mode between both email servers; successfully migrated mailboxes between servers with no downtime for users
• Led a server consolidation initiative; managed a migration to a new virtual infrastructure; implementation of a VMWare ESXi platform leveraging NetApp central storage; physical to virtual migration for existing servers
• Implemented a new Crystal Reports delivery service, CRDResponsibilities
• Manage a team of three Help Desk personnel and a systems administrator; provide training and mentorship for junior staff; responsible for feedback, reviews, and hiring decisions

Los Angeles, CA, US

• Microsoft Active Directory and Domain administration; manage DNS, DHCP, Group Policy
• Mobile Messaging implementation and support; Blackberry Enterprise Server, Good Server, & Microsoft ActiveSync
• Cisco Network Administration; PIX Firewalls, ASA 5500, 2800 series routers, and 3500 series switches
• Second tier end user support
• End user training and documentation

• Sunrise computing was a boutique technology services firm. Founded in September 2000, Sunrise Computing focused on providing IT marketing & infrastructure services to small businesses.
• Website design and hosting; PHP, perl, html, mysql, LAMP servers, IIS
• Search engine optimization
• Server colocation; web hosting, server migrations, firewall configuration
• Small office technology services; setup file servers, network attached storage devices, firewalls, and wireless access points

Los Angeles, CA, US

As a CRS II for the UCLA Department of Anesthesiology my primary function was providing technical assistance to faculty, staff, and students. The position required expert knowledge of desktop operating systems, network connectivity, and office applications. In addition to support duties, I created and managed internal web applications as well as a public.