Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Jose Manuel Rivera Martinez is listed as Business Coaching Specialist at Hospitality & Management Mx, based in San José Del Cabo, Baja California Sur, Mexico. AeroLeads shows a matched LinkedIn profile for Jose Manuel Rivera Martinez.
Jose Manuel Rivera Martinez previously worked as Business Coaching Specialist at Hospitality & Management Consulting Mx and Chief Executive Officer at Elitetravelmx. Jose Manuel Rivera Martinez holds Bachelor'S Degree, Turismo from E.S.B.A.
Operations Manager | Luxury Hospitality Expert | Customer Experience Specialist🌟 Summary:With 15+ years in luxury travel leadership, I specialize in enhancing operational excellence and developing impactful training programs in premier hospitality settings. Fluent in English and Spanish, I expertly bridge communication gaps, ensuring seamless interactions with both staff and high-profile guests. My dynamic leadership has consistently improved staff performance, increased guest satisfaction, and earned numerous accolades. I hold prestigious certifications in hospitality and am dedicated to merging business objectives with superior guest experiences.🔹 Key Skills:Strategic Operations Management: Expert in managing large-scale luxury resort operations, optimizing processes for improved user experience and efficiency.Training Development & Facilitation: Proven ability to impact business goals and revenue through innovative and empathetic training programs.Multilingual Communication & Leadership: Skilled in engaging diverse teams and clients, enhancing organizational cohesion and customer relations.🌐 Professional Experience:Founder, Hospitality Training and Service Excellence Consulting (June 2023 - Present): I create bespoke training focused on service excellence and operational optimization, catering to restaurants, hotels, and event organizers.Manager on Duty, Pueblo Bonito Sunset Beach (March 2022 - November 2023): Managed a AAA Four Diamond luxury resort with extensive facilities, leading a team of 600 and improving complaint resolution success by 30%.Founder & CEO, Elite Travel MX (June 2019 - Present): Developed a comprehensive travel platform that provides personalized concierge services, promoting sustainability and local community engagement in Tulum and Los Cabos.Customer Service Representative, Wellstar E-commerce (July 2020 - August 2021): Enhanced customer engagement through a multi-platform sales strategy, significantly improving service and feedback loops.Personal Concierge, Be Tulum Hotel (September 2018 - January 2020): Delivered bespoke services to VIPs, exceeding guest expectations and fostering loyalty.Guest Service Manager, Pueblo Bonito Sunset Beach (September 2014 - September 2018): Led a team to maintain top-tier service standards, significantly impacting guest satisfaction and service awards.🎖️ Certifications:Service and Standards, The British Butler Institute (2022)Customer Service, CONOCER/SEP (2018)First Aid, Emergency Response, CPR🌍 Languages:Fluent in English and SpanishBasic Italian and portugués
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Los Cabos, Baja California Sur, Mexico
Provide custom training programs to restaurants, hotels, organizations, and events focused on excellence in service, optimization of operations, and strategic crisis and complaint resolution
Los Cabos, Baja California Sur, Mexico
Tulum, Quintana Roo, Mexico
Los Cabos, Baja California Sur, Mexico
Provide custom training programs to restaurants, hotels, organizations, and events focused on excellence in service, optimization of operations, and strategic crisis and complaint resolution
Cabo San Lucas, Baja California Sur, Mexico
Lead and direct operations for a luxury AAA four diamond resort with 746 rooms, 150 villas, 5 pools with dedicated dining services, 8 signature restaurants, and an on-site golf course in Los CabosManage team of 600 and serve as primary contact for 1,200 cross-functional staff, showcasing exceptional leadership, cultural awareness, empathetic communication, and expertise in team dynamics Continually spearhead operational improvements and optimizations; notably, a revamped complaints resolution process that led to a 30% increase in resolution success rate and a 40% boost in resolution speed Designed and executed a series of monthly trainings for customer-facing staff on excellence in customer service, with topics including complaints management, professional communication and presentation, and conflict resolution, with 98% of employees rating the courses as very impactful Excel in providing unparalleled customer service through in-person, phone, and email channels. Serve as the primary liaison for VIPs and celebrities, ensuring discretion and top-tier communicationServe as the initial point of contact for accidents and emergencies, demonstrating adept crisis management, swift decision-making, and composure in high-stress situations
Cabo San Lucas, Baja California Sur, Mexico
Managed team of 40 to uphold standards of excellent service at a luxury AAA four diamond resort with 746 rooms, 150 villas, 5 pools with dedicated dining services, 8 signature restaurants, and an on-site golf course in Los CabosRegularly exceeded internal service metrics through meticulous monthly audits, directly influencing the resort's receipt of the "Excellence in Customer Service" award and sustaining top-tier guest satisfaction scores on various review platformsDirected logistics for events of 20-500 attendees including weddings and corporate retreats. Collaborated with clients and vendors to ensure event specifications were realized, all while expertly managing budgets and negotiating optimal contract terms with suppliersLed staff performance oversight, from strategic hiring to effective training, emphasizing excellence and teamwork
Quick answers generated from the profile data available on this page.
Jose Manuel Rivera Martinez works for Hospitality & Management Mx.
Jose Manuel Rivera Martinez is listed as Business Coaching Specialist at Hospitality & Management Mx.
Jose Manuel Rivera Martinez is based in San José Del Cabo, Baja California Sur, Mexico while working with Hospitality & Management Mx.
Jose Manuel Rivera Martinez has worked for Hospitality & Management Mx, Hospitality & Management Consulting Mx, Elitetravelmx, Hospitality Mx, and Pueblo Bonito.
You can use AeroLeads to view verified contact signals for Jose Manuel Rivera Martinez at Hospitality & Management Mx, including work email, phone, and LinkedIn data when available.
Jose Manuel Rivera Martinez holds Bachelor'S Degree, Turismo from E.S.B.A.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Jose Manuel Rivera Martinez you were looking for.
View similar profiles
