Manus B. Email & Phone Number

Hoofddorp, Noord-Holland, Nederland

Hoofddorp, Netherlands

As a Lab/Data Center Support Engineer I play a key role in renewing, supporting and maintaining the IRDETO datacenter located in Hoofddorp headquarters.I'm a member of the EMEA IT Operations Team, supporting and delivering services to the operations in the global offices.(US, Canada, China)I'm responsible for hosting 500+ physical server, appliances and virtual servers (Microsoft HyperV) and provide standardized solutions for new developmentsIRDETO’s IT main goal is to implement and renew IT Strategy in the coming years where will be migrating to and supporting a globally standardized enterprise architecture with the aid of Edge/Regional systems where exceptionally required.Primary responsibilities:• Manage and monitor the administration and maintenance of the regional infrastructure, and directs other IT associates when necessary.• Responsible for troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. • Performs capacity and resource management of the data center and associated infrastructure • Management and maintenance of Satellite Dish park• Management of the Datacentre hardware• Maintenance of Radio Frequency (RF) distribution system into the building• Managing the storage environment (Dell Compellent Systems and Dell Equallogic Systems)• Management of the Datacentre Planner (Trellis) and implementation of the DCP access policy; periodical s/w and device library upgrade• Management of the KVM control system (DSView) and individual access to the system• Periodically perform project work in place of or in addition to the on-going operational tasks• Performs and complies with asset management & change management – CMDB Maintenance• Perform other technical responsibilities as ‘backup’ to another individual who has primary responsibility for that platform/system/task. Adequate knowledge of the platform/system/task must be acquired and kept current so the backup role can be performed at any time

Wormer, Netherlands

Job Description:- The Installation, configuration, rack mounting, maintenance and patching of the all the servers in the European Datacenter. - Daily operational tasks like log and backup verification.- Managing the Virtual Environment via the VMWare Vcenter Server 6.0 (ESXi 6.0 and 5.5 Hosts) as well as the traditional dedicated environments.- Daily issue resolving and administration of resolutions via a ticket management system.- Managing the storage environment with the latest technology and hardware from DELL (Dell Compellent Storage Systems)- Managing the traditional backup-to-tape solution and a state of the art backup-to-disk solution. (Symantec NetBackup)- Coordinate with the Systems Administrators and local support to maintain a maximum operational level of the ADM systems.- Participate in several (international) projects.

Amsterdam, Netherlands

SR. Technical Account Manager for the BMC Remedy ITSM OnDemand (SAAS) product.I was the central point of contact within BMC Service Delivery Team for several Remedy OnDemand Enterprise customers in the US, EMEA and APAC region.Job Description: Planning and managing projects on the ROD environments in coordination with the enterprise customer, like modifications on the infrastructure, changes or modification in hardware inventory, System updates / upgrades, System Cloning (VMware ESXI server), ROD system designing, Action Request designing, System Reporting, all done via a change request or a service request in the BMC tickets system (ROD-AR system).Products supported:- BMC Remedy ITSM OnDemand (SAAS)- BMC Action Request Server- BMC Remedy IT Service Management- BMC Remedy Service Desk - BMC Remedy Asset Management- BMC Remedy Change Management- BMC Atrium CMDB- BMC Dashboards for BSM- BMC Analytics for BSM- Comprehensive databases MSSQL and ORACLE- VMware Server and VMware EXSi- Apache- IIS

Amsterdam, Netherlands

Joining BMC as part of the company's acquisition in 2004 of McAfee's Service Management division as SR. Technical Support Engineer EMEA / APAC for the BMC Service Desk Express productline.I was responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers for the BMC Service Desk Express productline. I provide troubleshooting and technical support via phone, web based tools and email. During problem escalations and change requests, I was the liaison between customers and BMC Development team.Products supported:- BMC Service Desk Express (versions 4.5 until 10.1)- SupportMagic Helpdesk (versions 2.1 until 4.5)- BMC Service Desk Express alignability (APM)- BMC Knowledge Management Express- BMC Remedy OnForce (Cloud)- Comprehensive databases MSSQL and ORACLE- IIS- HTML- Java Script

Amsterdam, Netherlands

Joining Network Associates / McAfee as part of the company's acquisition in 1998 of SupportMagic Helpdesk product, as SR. Technical Support Engineer EMEA.I was responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers for the SupportMagic productline. I provide troubleshooting and technical support via phone, web based tools and email. During problem escalations and change requests, I was the liaison between customers and Network Associates Development team.Products supported:- SupportMagic Helpdesk (versions 2.1 until 4.5)- ServiceWare Knowledge packs- Comprehensive databases MSSQL, ORACLE, Btrieve and Sybase- IIS

Schiphol - Amsterdam

First Line Technical Support Engineer EMEA for the SupportMagic Helpdesk product.I was responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers for the SupportMagic productline. I provide troubleshooting and technical support via phone, web based tools and email. During problem escalations and change requests, I was the liaison between customers and MagicSolutions Development team.Products supported:- SupportMagic Helpdesk (versions 2.1 until 4.5)- ServiceWare Knowledge packs- Comprehensive databases MSSQL, ORACLE, Btrieve and Sybase- IIS

Passed, Havo 4

Leeuwenhorst College Noordwijkerhout

Mavo 4