Manus Gallagher Email & Phone Number

Dublin, Leinster, Ireland

• Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements. Apply the experience in the fast paced and growing operations environment.• Manage projects and coordinate new product support for payments team stakeholders.• Plan and collaborate with team, as well as client members on a range of projects to improve process design efficiency and effectiveness.• Investigate cases and acquire information to determine legitimacy of customer behaviour.• Review policies and procedures including Office of Foreign Assets Control (OFAC), suspicious activity reporting (SAR) and know your customer (KYC) regulations.• Ensure project documents are complete, current and available for staff and leadership review.• Providing training for the Payment Compliance team.• Conducting handover meetings with the client for sign off before going to the Payment Compliance team.• Plan weekly team meetings, presenting at group meetings and developing presentations.

Dublin, Leinster, Ireland

· Sanctions screening and document verification· Interface with multiple functional areas to investigate cases and acquire information· Review policies and procedures, regulatory compliance training for compliance with applicable laws and regulations including Office of Foreign Assets Control (OFAC)/ Her Majesty Treasury (HMT), suspicious activity reporting (SAR) and know your customer (KYC) regulations· Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior across multiple products· Maintain records, prepare filings and reporting information and metrics to be presented to management· Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training· Shares information required for the team to be successful· Demonstrate understanding of the client’s business needs or market and maintains high client satisfaction ratings· Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback· Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement· Solve routine problems, largely through precedent and referral to general guidelines

Dublin, Leinster, Ireland

Maynooth Co.Kildare