Manu Sharma Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

 Led as a Functional Lead on a SaaS product, driving continuous enhancement through meticulous requirement gatheringand execution. Collaborated closely with stakeholders (including product leads, UX, engineers, and sales) to prioritize and define productenhancements based on user needs, business objectives, and technical feasibility. Translated business.

Gurugram, Haryana, India

 Managed and optimized a diverse portfolio of 80-100 applications across 3 lines of business, leveraging strongorganizational and multitasking skills to ensure efficient operations and maintain client satisfaction. Successfully spearheaded a cloud migration initiative, adopting Agile methodologies to streamline the process and achievea 20% improvement in.

Chennai, Tamil Nadu, India

Emphasised on my professional development with full time post graduation (MBA) from Great lakes Chennai.

Jaipur, Rajasthan, India

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

He Managed the Support Team in day today activity.The role was to lead & up-skill the team of Kuala lumpur, Malaysia and thus to set the base of L2 and L3 support in Malaysia so as to reduce the dependency on other stake holders(L3, L4) at offshore.

Jaipur, Rajasthan, India

 Mentored and guided 6 new team members, streamlining knowledge transfer processes to achieve a remarkable 44%reduction in onboarding time. Reduced operational issues by 20% through effective use of SQL scripting and automation, demonstrating proficiency inworkflow efficiency improvement. Held a pivotal role as a Functional Delivery Analyst for a.

Monaco

Thiruvananthapuram, Kerala, India

 Acted as an UI/UX developer and enhanced customer care application Achieved 43% reduction in customer complaints by improving UI, payment gateway & API calls, using Agile framework Improved UI, to reduce the customer care representative load and smother customer experience.Joined production in UX/DXMX(Digital Experience Mobility Experience) unit under.

Mysore, Karnataka, India

• Completed two phase(generic + stream) of training at the world’s largest corporate training center Mysore, India.# Generic training in Python & RDBMS
• Fundamentals of NoSQL DB, Software Engineering# Stream training in User Interface
• HTML5 & CSS3
• Bootstrap
• JavaScript, AJAX, JSON, XML, Jquery
• Angular JS 1.6

Jaipur, Rajasthan, India

Completed a successful certification Training cum Internship at Northwestern Railway under which we covered major electronics area Involved in Indian Railways which mainly includes:1). PIS(Passenger Information System)2). Railnet3). PRS(Passenger Reservation System)4). Microwave5). Exchange & Test room6). Communication- covers both Analog & Digital7)..

Master Of Business Administration, Pgpm, Cum Laude (Distinction)

PGPM in Analytics with minor in Finance & Marketing

Bachelor Of Technology (B.Tech), Electronics And Communication Engineering, Honors

Graduated in Electronic & Communication with a Honor degree.

Nanodegree, Front End Web Developement Program, Certified

Activities and Societies:Completed 4 month program in Web Development . Did 9 project as a part of learning which includes: • Developing a.

Higher Secondary School, Physics Chemistry Mathematics

High School