 Led as a Functional Lead on a SaaS product, driving continuous enhancement through meticulous requirement gatheringand execution. Collaborated closely with stakeholders (including product leads, UX, engineers, and sales) to prioritize and define productenhancements based on user needs, business objectives, and technical feasibility. Translated business requirements into comprehensive functional specifications, ensuring clear communication with thedevelopment team regarding desired functionalities, user flows, and technical aspects (covering FRD, BRD, User Story,UAT, testing, etc.). Supported stakeholders in crafting a customer journey, product roadmap, and backlog in line with the overarching productvision. Directed product demos, end-user training sessions, and actively participated in workshops, overseeing the implementationof product enhancement initiatives using Agile methodologies for successful delivery and adoption. Utilized a range of tools and methodologies (including Agile, Sprint, Scrum, Jira User Story, Balsamiq, Figma) to streamlinethe design, documentation, and collaboration aspects of product development, thereby enhancing project efficiency andeffectiveness.

 Managed and optimized a diverse portfolio of 80-100 applications across 3 lines of business, leveraging strongorganizational and multitasking skills to ensure efficient operations and maintain client satisfaction. Successfully spearheaded a cloud migration initiative, adopting Agile methodologies to streamline the process and achievea 20% improvement in operational efficiency. Demonstrated expertise in data analysis and visualization by conducting data analysis, mining, cleaning, and flow analysisto gain valuable insights that informed product decisions. Supported documentation of architectural flow, data flow diagram etc. Utilized Power BI to provide stakeholders with real-time insights and ensure alignment with business objectives throughout the migration project.

Emphasised on my professional development with full time post graduation (MBA) from Great lakes Chennai.

He Managed the Support Team in day today activity.The role was to lead & up-skill the team of Kuala lumpur, Malaysia and thus to set the base of L2 and L3 support in Malaysia so as to reduce the dependency on other stake holders(L3, L4) at offshore.

 Mentored and guided 6 new team members, streamlining knowledge transfer processes to achieve a remarkable 44%reduction in onboarding time. Reduced operational issues by 20% through effective use of SQL scripting and automation, demonstrating proficiency inworkflow efficiency improvement. Held a pivotal role as a Functional Delivery Analyst for a financial services firm in Monaco, reporting directly to theDelivery Director and managing end-to-end responsibilities for the organizational change management and deliveryteam. My contributions earned me on-site recommendations on two occasions, highlighting my effectiveness in drivingsignificant change within the organization. Developed valuable skills including change management, application support, root cause analysis, planning, and businessmanagement etc.

 Acted as an UI/UX developer and enhanced customer care application Achieved 43% reduction in customer complaints by improving UI, payment gateway & API calls, using Agile framework Improved UI, to reduce the customer care representative load and smother customer experience.Joined production in UX/DXMX(Digital Experience Mobility Experience) unit under UI(user interface), working as a UI developer in lead development team for a front end part and as well as developing my expertise in back end part(Spring, Java).

Completed two phase(generic + stream) of training at the world’s largest corporate training center Mysore, India.# Generic training in Python & RDBMS• Fundamentals of NoSQL DB, Software Engineering# Stream training in User Interface• HTML5 & CSS3• Bootstrap• JavaScript, AJAX, JSON, XML, Jquery• Angular JS 1.6

Completed a successful certification Training cum Internship at Northwestern Railway under which we covered major electronics area Involved in Indian Railways which mainly includes:1). PIS(Passenger Information System)2). Railnet3). PRS(Passenger Reservation System)4). Microwave5). Exchange & Test room6). Communication- covers both Analog & Digital7). Interlocking8). Train Traffic Control9.) Telecom etc.also did lots of interesting work by myself (as they used to handover there work to me) & thus gain a wide practical knowledge of electronics & information.