• Conduct thorough analysis of existing processes and systems, identifying opportunities for improvement and optimization in manufacturing and inventory management• Conduct Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage• Interact with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluate solutions for business problems, and prepare Business Requirements Document (BRD) and later translate them into Functional Requirements Document (FRD) and RFP software solution• Created screen mock ups based on the requirements put forth by the SMEs• Represent the business requirements in various alternative views such as analysis models, process flow diagrams and user stories• Design Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process• Trace requirements throughout the development process and verify adherence using the Requirements Traceability Matrix (RTM)• Facilitate sprint planning and estimation meeting as well as other Agile Scrum practices• Act as a liaison between technical teams and business stakeholders, translating business requirements into technical specifications for system enhancements and custom changes• Work closely with Project & Customer Success Managers to create project plans, budgets, and deployment strategies aligned with customer and project timelines• Assist in the on-boarding program, enhancing digital assets to support an exceptional customer experience• Collaborate with customers to understand their needs and recommend solutions, facilitating the adoption of both existing and new features• Defined User Stories and Acceptance criteria’s, documentation, system design diagrams and status updates on Jira• Monitor and advise on the UI and user experience of new product features, ensuring a seamless and intuitive system interface

• Worked closely with business partners to gather business requirements and facilitate requirements discussions to ensure we are meeting project needs through daily scrums, JAD sessions and requirements elicitation sessions• Acted as a liaison between stakeholders and software development team to gather requirements• From user interviews and workshops, formulated business requirements into technological specifications for developers. Followed rational unified process RUP with Agile Scrum model• Used SDLC (Software Development Life Cycle) to design the whole process for efficient completion of the project• Interviewed client employees to gather information, understand the users need, define requirements, Business Requirements Document, Functional and Non-Functional Requirements and develop specifications• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by business and technical personnel• Analyzed customer ‘AS IS’ business process and mapped ‘TO BE’ business processes• Prepared use case documentation and used MS Visio to construct UML diagrams, including use case, activity, and state diagrams• Worked with the software architects / developers to ensure that the applications conform to customer requirements• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML• Developed timelines for project delivery, and managed projects and resources to successful completion• Conducted project related presentations and provided reports to the higher management• Interacted with the QA team to investigate and resolve production issues• Performed data mapping using MS Excel and executed complex SQL queries to filter data from the MS SQL