- Building rapport and providing exceptional customer service while upholding the metrics set by client service level agreements- Coordinating and collaborating with various departments; training new hires and making sure that they are trained for success in their roles- Assisting novice clients in making online payments on condominium portal for new registrations, devices, and suite rentals; dealing with difficult residents while maintaining a calm and professional demeanor- Collaborating closely with colleagues to identify, diagnose, and troubleshoot challenges with building operations; applying critical thinking to develop and deploy creative solutions

Translation of client meetings with a lawyer

- Responsible for managing various temporary and permanent residence applications from start to finish- Draft correspondence, affidavits, and other legal documents- Draft persuasive legal arguments and objective evidence in representative submission letters and procedural fairness letters- Responding to additional document requests on the IRCC portal and maintaining effective communication with clients

•Engaged volunteers through friendly calls by calling volunteers who: - Have not interacted with the volunteer portal at all - Have not submitted an application yet - Have submitted an application but not been selected - Have not completed their profiles on Mentor City - Have not been matched with a mentor •Acted as a liaison between the Volunteering Team and the program participants to ensure that they understand the mission of the program; its requirements to complete it and its perks; as well as encourage them to apply to the volunteering opportunities available in the ICC volunteer portal•Assisted volunteers with portal log-in and Mentor City issues•Scheduled and hold a 30-minute one-on-one session with the Volunteering Team weekly to report back on the phone calls made

• Assisted staff in planning, running, and setting up and taking down NYLD activities.• Assisted with program preparation (e.g. photocopying, planning games and activities, callingparticipants, etc.).• Assisted with running of weekly activities including supervising outings and ensuring the safetyof the youth, planning and facilitating icebreakers and team building activities and helping withactivity set up and post-activity clean up (if needed).• Assisted with special event planning and delivery.

- Drafted submission letters for various temporary and permanent resident applications- Conducted legal research and interpreting various case laws on CanLII and justice laws website- Collaborated with the team in completing and validating various immigration forms