I am working as a consultant and administrative officer in Anchoram Consulting’s business advisory practice. I am an experienced administration professional with over three years’ experience in both the public and private sectors. My qualifications include a Masters in Political Science and a double degree in Political Science, Economics and Education.

I work in the Canberra Health Services Radiation Oncology team and have worked in a high intensity environment, particularly through the exceptionally challenging period over the last two years. The following is a summary of various skills and activities I deliver in this role.Customer Service:• Professionally answer client enquiries via the telephone and/or the reception desk and ensure they are responded to and where required re-directed to other areas/departments• Maintain a comprehensive understanding of multiple services and working across these services• Be responsive to clients and multitask particularly during peak times such as dealing with complaints, enquiries and concerns Interpersonal Skills• Greeting and providing support and consultation to establish patients' needs and demonstrating respect, sensitivity and confidentiality at all times• Provide clear, accurate and relevant information to a broad range of clients, including those from different backgrounds and where required arrange interpreter serviceAdministration Support• Carry out administration duties including filing, word processing, taking minutes of meetings, data entry and maintaining records.• Accurately and timely processing of documents, including sorting and distributing incoming mail, right fax documents and other relevant documents • Enter or update data to modify existing/new database or client records ensuring accuracy and confidentiality in line with organisational policies and procedures.• In accordance with finance procedures receipt and process monetary transactionsDecision Making• Examine, analyse and respond appropriately to complex correspondence and telephone enquiries in accordance with policies and procedures.• Prioritise workload to enable smooth and efficient services• Resolve clients complaints and where required refer to higher authorityLeadership• Undertake training and coaching of new staff or peers• Provide support and direction to junior staff

In this role I supported the Organisational Development Manager in delivering the Directorate’s training and staff development programs and projects and undertook a range of administrative functions including:o Training registrationso Preparation, co-ordination and reporting of various training programso Ensure currency of materials including update existing learning and eLearning courses with new informationo Enter data accurately using Electronic Document and Record Management System (EDRMS) with attention to detailo Administer study assistance applicationso Ensure invoices received for payment are correct, recorded and forwarded on in a timely manner for processing.o Provide advice to directorate officer on procedures relating to training and development as required and refer complex enquirieso Liaise with range of internal and external stakeholders including training providers, government Services and staff to assist in the achievement of objectiveso Assisting other staff in the wider team to ensure the objectives of People and Workplace Strategy are achievedo Managing records accurately, in a timely manner, and securely, ensuring accessibility and confidentiality are maintained and are in accordance with the requirements of the Territory Records Act 2002.

As a stay at home mum, I assisted regularly in a volunteer role at my children's pre-school library activities and assistance with the school canteen.

In this role, I taught prescribed curriculum to Year 6 and Year 7. My responsibilities included: - Managing a class of 16 students. - Lesson planning, grading and reporting in a timely manner. - Planning activities that stimulate growth in language, social, Science and simplemathematics. - Communicate with parents on a regular basis, via annual assessments, quarterly meetings,and monthly phone conversations. - Assistance with administrative tasks. - Implemented curriculum plans for year 6 and year7 levels and maintained records andreports on each child. - Teaching fundamental life skills to Students.