Develop Team Members to work efficiently through use of best practices and safety protocols.Responsible for supervision of team members.Knowledgeable in processes to fully support a shift without additional support.Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.

Managed and controlled daily operation of the department.Exceeded agreed Key Performance Indicators.Provided direct staff technical support.Ensured that company working practices and compliance procedures relevant to the department are adhered to.Managed Team of Telemarketing Executives.Ensured Productivity & Performance of the team.Coordinated with other departments and trained new hires.