Manveer Randhawa Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto, On

In this role, I reported directly to Project Manager; assisted in drafting and issuance of project proposals, RFPs, budgets, cash flows, and preliminary project schedules. I developed project organization and communication charts as well as communicating all pertinent project information to clients and project team. I tracked project progress and quality of work; utilized project scheduling and control tools to monitor projects plans, work hours, budgets, and expenditures. I assigned project team members; identified constraints, made resource allocations, and designated tasks. My responsibilities included reporting project status and all project issues to Project Manager and other project stakeholders.***Value Added***✔ Initiated program improvements focused on cultivating positive, constructive communication and attitude to enhance collaborative teamwork atmosphere. ✔ Developed and implemented new Excel-based system to distribute, analyze, and track e-survey invitations to 1,000+ non-profit organizations.✔ Increased efficiency of online survey process by initiating and completing independent review of entire process and implementing new quality control procedures ✔ Played a vital role in drafting and creating The Centre for Voluntary Sector Studies Fall 2012 Newsletter, which reported on non-profit sector job market; managed social media marketing, and supported student workshops.✔ Served as Project Coordinator for multi-year research project: “Civic Participation of Visible Minorities in Canadian Society: The Role of Nonprofit Organizations in Canada’s Four Most Diverse Cities.” ✔ Planned and coordinated half-day workshops for 50+ representatives from Immigration & Settlement Services Agencies, which were held at Oakham House, Ryerson University.

I was promoted to oversee departmental operations. In this role, I prioritized, managed, and distributed workload to team members to ensure all Service Level Agreements were met. I also delivered sound advice and customized solutions for clients based on customer service framework. I ensured that all customer issues were resolved quickly and efficiently by utilizing partner problem resolution process and escalating when required. Additionally, I provided subject matter expertise for internal and external partners within defined area, led efforts to enhance overall customer experience and increased loyalty index. My key contributions:✔ Served as Volunteer Teacher at Junior Achievement Central Ontario; represented TD Canada Trust and delivered “Economics for Success” program to grade 8 classroom; educated students on importance of exploring post-secondary education options.✔ Increased departmental productivity 20% by introducing process improvement concept. ✔ Played key role in performance management including coaching, mentoring, professional development, and utilizing P3 and pulse action planning.✔ Facilitated new-hire training and ensured all team members were adequately trained on all key departmental functions.✔Contributed to satisfactory audit results by ensuring adherence to all audit and process guidelines.

Brampton, On

I processed financial transactions for customers, including deposits, withdrawals, drafts, certified cheques, bill payments, and other personal and business account transactions. I strategically increased monthly Customer Experience Index for branch by 30% by proactively advising customers on account growth financial strategies. I also maintained accurate processing of daily transactions to eliminate potential for errors; diligent efforts resulted in zero losses for branch.

Bachelor’S Degree, Bachelor Of Commerce In Economics & Management Science

Graduate Certificate, Project Management

Activities and Societies: Active student in the Project Management Committee