Manvinder Sidhu Email & Phone Number

Establish long-term client supplier relationships and understanding business needs/objectives to lead the delivery, renewal & upsell on new and existing contracts.Responsible for maintaining client satisfaction, monitoring through the annual NPS survey.Use Workday Adaptive Planning to develop and implement strategies to achieve organisational goals, resulting in cost savings, revenue growth and budget.Coordinate and Lead cross-functional projects, ensuring alignment with overall business objectives and ensuring successful delivery.Conduct performance evaluations, provide coaching and support professional development of team members.Foster a collaborative and inclusive team environment, promoting innovation and continuous process improvement.

Reading, United Kingdom

Liaising between external and internal stakeholders on the development of projects; ensuring transparent communication, accurately defining timelines, workload and managing client expectations.Managing analyst to senior consultant level employees to deliver monthly reports, projects and ad-hoc requests.Training and motivating new employees, showing them best practice style of development and communication with clients to help with their career progression.Supporting Direct Manager and Managing Director to achieve high client and employee satisfaction.

Project management and support the Regional/Area Sales teams to allocate and deliver retailer targets within the agreed timescales.Continued development of reporting suites that support the current and future strategic aims of Volkswagen Passenger Cars.Utilise reporting suites and other relevant data to analyse the performance of the Brand in all sales channels.Establish usage and development opportunities for existing and new reports.Support and delivery of ad-hoc analysis towards retailer performance, market and segments.Identify trends, issues and opportunities from the analysis and propose possible corrective actions to internal stakeholders.

Project management and support the Regional/Area Sales teams to allocate and deliver retailer targets within the agreed timescales.Continued development of reporting suites that support the current and future strategic aims of Volkswagen Passenger Cars.Utilise reporting suites and other relevant data to analyse the performance of the Brand in all sales channels.Establish usage and development opportunities for existing and new reports.Support and delivery of ad-hoc analysis towards retailer performance, market and segments.Identify trends, issues and opportunities from the analysis and propose possible corrective actions to internal stakeholders.

Reading, United Kingdom

Developed competency in ensuring smooth monthly update of client performance management systems. Gaining greater ownership of the monthly cycle. Resolving problems quicker. Analysed and resolved bugs within the existing performance management systems.Developed in depth knowledge in using Ni2 and ArcMap for completing network studies.

Reading, United Kingdom

Cleansed and loaded data into existing client databases.Performed application coding and testing functions associated with the development of custom client software.Extracted, processed, analysed and verified data for the monthly reporting tool provided to the client.Assisted in the delivery and presentations of projects to the client.Projects included: Volkswagen commercial vehicles target setting 2012; Volkswagen passenger cars micro-locations; Bentley target setting 2013.

Bachelor'S Degree With Professional Placement, Computer Science, 1St Class Honours

Final Year Project – Developed a graphical representation of Society of Motor Manufacturers and Traders (SMMT) registrations.

A-Levels, Mathematics, Law, Economics