Man Wong Email & Phone Number

California, United States

San Francisco Bay Area

A technology advisory and IT services company with decades of experience designing, sourcing, and managing IT projects. We provide an unbiased, vendor agnostic approach to solving your IT challenges at no cost to our customers. Arkitech Group take on the burden of vendor evaluation, negotiation, and project management, saving our customers valuable time and money. Our focus is on identifying and developing the best technology solutions, at the lowest price possible, to align with each individual customer’s business objectives. We help cut to the chase and connect our customers with service providers who best meet their requirements, budget, and timeline.

San Francisco Bay Area

We help customers solve their most challenging IT obstacles through our vast Technology Partner Solutions with an unbiased and vendor agnostic approach. We work with our clients during every step of the way, saving you time, money, and effort so you can focus on revenue driving initiatives.

• Managed infrastructure operations responsible for systems, networks with Meraki Wi-Fi, and telecom. Technology stack included VMWare virtualized environment with Citrix virtual desktops supporting over one thousand employees with remote branch locations.• Developed and implemented two-year technology roadmap to support Fremont Bank’s digital transformation initiatives. Large scale projects include enterprise storage migration to all flash (SSD) technology and complete re-design of Disaster Recovery architecture. • Supported client Call Center with partnership through Genesys VOIP Cloud Provider ensuring availability for customer support team with over 99.9% uptime.• Established partnerships with business units to break down barriers between IT and business. Dramatically improved the image and reputation of the IT organization. • Advise audit committee on technology and process improvements to comply with banking regulations and address deficiencies. Achieved 100% compliance with FDIC and external auditors.• Decreased technology spending by over 10% through consolidation and termination of unnecessary services. Developed and enhanced vendor relationships to ensure competitive pricing and proper support.

San Francisco Bay Area

Early Warning acquired ClearXchange in January 2016 and rebranded the product to ZellePay• Management and administration of corporate IT business applications including Microsoft Office 365, Jira & Confluence, Tableau Business Intelligence, and various back-office SaaS solutions. Led DevOps team providing 24/7 application support, release management, and project implementation.• Designed, planned, and managed migration of data centers and back-office IT applications with Early Warning under a tight deadline after acquisition. Transitioned nation’s largest banks payment system to the new infrastructure.• Achieved over 99.99% uptime and exceeded monthly committed SLA with payment volumes exceeding $20M and 400K transactions daily through technology and process improvements.• Architected and implemented database and application clustering to automate failover reducing recovery time from 45 minutes to 15 minutes. Developed Change Management and Incident Response procedures minimizing outages and improved Recovery Time Objectives.• Designed and built out Disaster Recovery environment. Successfully ran yearly Disaster Recovery test with live customer transactions for a period of 24 hours from secondary data center.• Leveraged Amazon Web Services to provide a more agile test and QA environment for product development.• Established and enforced security policies to comply with banking industry standards and audit findings.

Oakland, Ca

• Managed corporate IT and SaaS operations for the leader in global logistics and transportation services.• Significantly improved failure response times for application with over 1.5 million transactions monthly by standardizing processes and improved management of offshore resources to provide 24/7 support.• Increased application performance and availability with technology enhancements such as Database Clustering and virtualizing the application stack to improve availability and agility. Achieved 100% system uptime with over 99.8% application availability in 2014.• Implemented system monitoring and streamlined manual processes to increase efficiency.• Consolidated all development and QA servers to leverage Navisite’s cloud solution, resulting in significant cost savings.

Redwood City, Ca

• Managed data center operations supporting Yottamark’s data analytics and traceability application.• Drove root cause analysis to resolve network and system outages which led to improved availability with uptime greater than 99.8%• Established helpdesk, change management, and documentation processes to improve support to corporate IT and application data center.• Supported multi-platform SaaS environment running on Ruby on Rails and .Net framework with database systems (SQL, PostgresSQL, and MySQL) and over 3TB of data.• Collaborated with Engineering to redesign existing QA and Staging environments to increase efficiency and availability.

• Responsible for Corporate IT and SaaS operations, including contract negotiations, vendor management, and facility requirements.• Architect and implemented relocation of production data center to Rackspace’s Hybrid Cloud platform. Migrated major customer’s such as Nike, Disney, and Union Bank to Rackspace with minimal impact.• Transitioned on-premise IT applications to the cloud resulting in lower total cost of ownership and improved system availability. Collaborated closely with Finance Team and 3rd party Netsuite Consulting to migrate Microsoft Great Plains to NetSuite. Drove initiative to improve corporate collaboration with Google Apps for business implementation.• Achieved service level agreement over 99.9% for Contract Management Application with improved monitoring, automation, and redundancy.

• Managed corporate IT team in US and China, overseeing all technology functions including telecom and desktop across four manufacturing facilities.• Led Sarbanes-Oxley compliance initiative following private-to-public transition. Developed and established IT Policies and Procedures for SOX 404 compliance in 2006 leading to a very successful SOX Audit with D&T.• Member of Core ERP Implementation Team leading technical resources for ERP migration project. Designed the infrastructure with high availability solution for new ERP system and was the primary contact for all system related issues.

• Managed six month IT refresh project for Kaiser as a contractor. My ability to allocate work efficiently and great understanding of personnel led to a successful upgrade which completed earlier than anticipated.

Fremont, Ca

• Managed data and voice communications for headquarter. Set up, tested, and installed NT servers, Dell workstations, and Cisco routers.