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Highly skilled data scientist, innovator, leader, inventor, with over 20 years AI, machine learning and natural language processing/NLP experience of successfully guiding organizations to make better decisions using data, realizing hundreds of millions of dollars in revenue increases. Expertise with each step of the analytics process: strategy, organizational alignment, problem definition, data preparation, analysis, evaluation, and operationalizing analytics. Producing efficient, reusable, extensible outcomes that integrate into organizational processes, solving complex business problems. Excel at bridging the gap between the business, data science and I.T. Significant stakeholder experience. Cross-industry expertise.KEY SUCCESSES•Led the analysis contributing to an $1.8B settlement for the victims of the worst methane gas leak in US history by analysis of survey responses in the SoCalGas lawsuit for the Boucher Law Firm to identify medical issues impacting victims using NLP and machine learning (https://www.latimes.com/california/story/2021-09-27/so-cal-gas-settles-over-huge-aliso-canyon-gas-leak)•Provisioned an AWS Ubuntu image for my Master's research project, installing Anaconda Python natural language processing and machine learning packages. Developed the Python notebook locally but deployed it against the server. AWS charges customers for the equivalent image. Mine was free.•Increased customer lifetime value by an estimated $200M for an international retail wholesaler •Successful use of NLP to provide early warning of a life-threatening product issue for a top five vehicle manufacturer saving hundreds of millions of dollars•Automation of an AI and machine learning solution that identified Ford Explorer-Firestone tire tread separation, Tesla ‘whompy wheel’ and 'sudden acceleration', Ford ‘Stop Safely Now’, and Toyota Prius ‘sudden acceleration’ issues – corresponding to US Government investigations and recalls •Creation of a unified speech and text analytics solution that combines cross-channel customer feedback in to a single view, automating alerts and case management to provide complete feedback loop•Analysis of conversational data to identify individuals at high risk of suicide with a >94% accuracy for a US broadcasting company
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Data Science Consultant1440 ConsultingUnited States
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Vp Analytics1440 Consulting Jan 2021 - Present
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Adjunct Faculty - Ms Business AnalyticsTrine University Apr 2022 - PresentAngola, In, UsInstructor for the Trine University Master of Science in Business Analytics online program. Currently teaching courses concentrating on data mining, data visualization, statistics, artificial intelligence, using Python and SQL programming -
Senior Director, Go To Market Strategy For Text AnalyticsVerint Oct 2021 - Jan 2023Melville, New York, UsLed strategy and go to market activities for Verint Interaction Analytics and Verint Text Analytics -
Vp Of AnalyticsReveal Why Aug 2018 - Oct 2021Reveal Why is passionate about operationalizing customer experience by understanding customer conversations in real time. Having driven the direction of the major technologies in the market, we saw a huge opportunity to fill the gaps in operationalizing customer experience, and improving brand reputation and perception. We have helped Fortune 100 companies such as Ford, Honda, Costco, Walmart, Facebook, Bank of America, Wells Fargo, SAS and IBM achieve AI innovation and drive growth. We believe that every company should be able to know what their customers are saying about them, so they can respond and grow in real time.
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Senior Data ScientistIbm 2012 - 2018Armonk, New York, Ny, UsProvide business oriented pre-sales solutions that map business analytics to a wide range of industry applications. Expertise in statistics, data science, data mining, text analytics, decision management, feedback management and deployment solutions. -
Bank StatisticianBmw Financial Services 2011 - 2012Columbus, Ohio, UsProvide advanced analytics (including risk and marketing analyses) of BMW Bank’s portfolio. Implemented a production(real-time environment) credit risk data mining model and scorecard to predict the likelihood a customer will charge-off/default. Created an analytics data-mart to support customer level portfolio analysis. Support the development of a response model for a BMW Bank marketing campaign, perform customer segmentation, implement reports for post-campaign analysis. Guide the evolution of BMW Bank's analytic infrastructure. Mentor colleagues. -
Director Of Advanced AnalyticsAttensity 2010 - 2011Redwood City, California, UsDrive the expansion of Attensity's text analytics and social media analysis offerings beyond business intelligence and reporting style analytics to predictive and advanced analytics enabling customers to use both structured and unstructured data to predict satisfaction, churn, likelihood to purchase, and more. Direct the implementation of analytical techniques to automatically identify emerging issues in structured and unstructured data in Attensity Analyze solution. Manage the prototype of the Attensity Analyze telecommunications solution using Business Objects software. Specify advanced analytics product enhancements for the company roadmap. Research hybrid text analytics techniques. Serve as Attensity speaker and social media contributor. -
Product Manager And Chief Text Analytics StrategistSas 2002 - 2010Cary, Nc, UsPlan and execute worldwide text mining technical product management and marketing strategies. Manage the text analytics product line life cycle from strategic planning to tactical activities. Create text analytics marketing collateral. Company "go-to" expert for strategic data and text mining consulting engagements including the analysis of quality data for a major smartphone manufacturer. Work closely with SAS executives for innovation and strategy resulting in the 2008 acquisition of text analytics company, Teragram Corporation. Communicate with all areas of the company. Build products from existing ideas, develop new ideas based on customer/prospect feedback and exceptional ability to anticipate market trends. Serve as SAS spokesperson to press and analyst communities. Serve as SAS speaker and social media contributor. -
Analytical ConsultantSas 1998 - 2002Cary, Nc, UsData and text mining consulting engagements for Fortune 1000 companies. Technical lead for 3 year consulting engagement for global vehicle manufacturer using social media and company internal data to identify what drives customers to purchase vehicles. Initial lead consultant for implementation of an emerging issues system at another global vehicle manufacturer. Deliver customer and prospect software demonstrations using text mining and predictive modeling. Additional banking, insurance, retail, telco, healthcare and manufacturing expertise. Other activities included collaborating closely with marketing, product management and engineering. Author of numerous white papers and presentations for industry conferences.
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Technical Support ConsultantSas 1995 - 1997Cary, Nc, UsProvide first line technical support for SAS analytics products. Provide first and second line support for other SAS products including Base SAS. Perform public training for SAS programming and analytics courses.
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StatisticianBritish Biotech 1994 - 1995Work with clinical research associates and study writers to perform statistical analysis of a breast cancer clinical trial and other studies for regulatory submission.
Manya Mayes Skills
Manya Mayes Education Details
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University Of LiverpoolBig Data Analytics -
The University Of WaikatoMathematics
Frequently Asked Questions about Manya Mayes
What company does Manya Mayes work for?
Manya Mayes works for 1440 Consulting
What is Manya Mayes's role at the current company?
Manya Mayes's current role is Data Science Consultant.
What is Manya Mayes's email address?
Manya Mayes's email address is ma****@****int.com
What is Manya Mayes's direct phone number?
Manya Mayes's direct phone number is (800) 426*****
What schools did Manya Mayes attend?
Manya Mayes attended University Of Liverpool, The University Of Waikato.
What skills is Manya Mayes known for?
Manya Mayes has skills like Predictive Analytics, Analytics, Data Mining, Enterprise Software, Sas, Analysis, Product Management, Segmentation, Big Data, Pre Sales, Statistics, Business Objects.
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