Kevin M. is a Support Center Assistant Site Lead (Shanghai) at SAP at SAP. He is proficient in English. Colleagues describe him as "I have worked with Kevin for about 10 years out of which, last 4 years as his direct manager. Kevin has always impressed positively with his commitment towards Customer Success. He has consistently demonstrated a very professional approach and balancing conflicting demands, while taking care of employees at all times. Kevin played a key role in setting up and leading Cloud Support Delivery team for SAP Business ByDesign, SAP Cloud for Customer and SAP SuccessFactors. He also successfully managed critical customers in Greater China and helped establish collaboration with internal teams. I have great respect for Kevin as an inclusive, inspirational and trustworthy Leader. I wish him all the best in his career. " and "Kevin works in my organization SAP Cloud Product Support as Support Team Manager of the Chinese Team supporting customers in North-East Asia. With his strong drive for customer orientation, his team achieves CSAT results which are among the highest of all teams. At the same time he is highly respected by his support engineers and regularly achieves very high results for Employee Engagement and Leadership trust."