Maor Eliezer Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

🔍 Designing & Executing: Developing and executing 1,000+ test cases for 2 websites and 1 mobile application.🖥️ Software Testing: Conducting thorough testing for 3 large-scale medical software platforms.🛠️ Tools Utilized: Utilizing BossAnova for database analysis, wrote complex SQL queries, used Postman for API testing, and managed bug tracking with ALM.🤝 Collaborative Efforts: Working closely with front-end and back-end teams to ensure compliance with UX requirements.🐛 Defect Management: Reporting and resolving defects, ensuring high-quality deliverables.

Tel Aviv, Israel

duties & roles:* Customer Experience Manager* Being the Customer Online Support Project Manager* Developing and managing service procedures, policies and standards * Managing, recruiting and mentoring 7 Team Leaders, Shift Managers, Support Supervisors, Trainers & Support Agents* Analyze statistics and compile accurate reports

Tel Aviv, Israel

* Managing up to 40 Support Agents* Management of the Social Support Agents (responding on social networks like: Instagram & Facebook)* Shift management * Employee retention* Recruiting Support Agents

Qa Manual & Automation Course, Computer And Information Sciences And Support Services, 92

⭐ Experienced in writing test documents: STP, STR ⭐ HTML, CSS, Java, JavaScript, SQL & a little bit of Python! ⭐ TestRail, Jira, Monday. ⭐.

Computer Science

Social Excellence and 11 units of Computer Sceince: 1. 5 units of Computer Science using Java 2. 5 units of Systems planning.

Playwriting And Screenwriting

Activities and Societies: Screenwriting