►Provide excellent service consistent with the property’s core service standards and brand attributes►Proactively manage 30+ staff to foster and promote a cooperative work environment ►Meet the demands of a fast-paced environment by effectively multi-tasking and using good judgment ►Maintain confidentiality of department affairs►Ensure employees are alert of all their duties and to adhere to corporate policies and procedures regarding safety, health, and welfare of guests and the property► Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment► Maintain inventory and order as necessary, all linen, china, glass, and silver for all food and beverage outlets and banquet facilities

► Provided excellent service consistent with the property’s core service standards and brand attributes through various improvement and performance monitoring ► Directed the proper service of multi-banquet events in accordance with contractual agreements, including coordinating contract execution and payment► Proactively managed 30+ staff to foster and promote a cooperative work environment; Hired, trained, scheduled and reviewed all department staff► Maintained effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment► Recorded and reported monthly inventories of all banquet supplies and purchased additional supplies with the approval of the Director of Food and Beverage (F&B)► Supported Human Resources responsibilities by creating a work environment that promoted teamwork, performance feedback, recognition, mutual respect and employee satisfaction► Ensured employees are alert of all their duties and to adhere to corporate policies and procedures regarding safety, health, and welfare of guests and the property► Maintained inventory and order as necessary, all linen, china, glass, and silver for all food F&B outlets and banquet facilities► Effectively communicated with the Catering Manager, Banquet Chef/Executive Chef to coordinate requirements for banquet events and managed interdepartmental communication with the Executive Chef, Catering and Sale Staff, Front Office Staff and the F&B Director to maintain all banquet requirements and standards► Ensured that the staff adhered to the hotel’s uniform/grooming standards at all times and directed the proper set-up and break-down of all banquet functions► Directed and ensured the proper handling, usage and storage of all banquet equipment and supplies► Participated in daily Banquet Event Order meetings to ensure that meetings were held in adherence to contractual standards

► Assembled chiropractic tables by welding, sanding and installing electrical components and upholstery work► Prepared, packaged and labeled tables for international shipping

► Worked at various pools throughout Virginia► Opened and closed the pool area while maintaining the appearance of the pool deck throughout the shift► Facilitated and maintained consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area► Owned all requests and complaints, resolved issues immediately and followed up to ensure the guests satisfaction► Ensured hotel property and equipment properly used and maintained