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Toronto, Ontario, Canada

• Collaborated cross-functionally with various teams (Developers, Customer Success, Sales) to deliver data set-up support, ensuring smooth client onboarding and product adoption (resulting in a 40% reduction in onboarding time).• Conducted client trainings and webinars, ensuring clients' familiarity with the product.• Troubleshoot technical issues within the SaaS product and networks.• Investigated and advised the Development team on possible bugs and client product requests.• Maintained compliance and upheld strict confidentiality standards regarding client data.• Ensured Master Data integrity to facilitate accurate and reliable information.• Demonstrated expertise in driving service improvement by effectively measuring using SLA.• Utilized knowledge in various tools such as Jira, Atlassian, Salesforce, Zendesk, Tableau, Slack, Instance Manager, Microsoft Office Suite, and Google Suite.• Worked independently in a remote environment with minimal supervision from managers.• Provided technical support via chat, phone, and email channels• Achieved team goals and consistently maintained personal goals, proven through consistent 5-star customer service ratings

• Installation and repair for all xDSL and telephony-related lines or equipment to ensure proper functionality while conforming to specifications, using test equipment and procedures. • Support, troubleshoot, and maintain computer servers and networks both in and out during a server out-break. • Repair and replacement of faulty equipment such as telephone, modems, routers, and all other service-related equipment.• Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards.• Troubleshooting and providing on call solutions to customer from bell work center when there are no repairs or install. • Traveled to site location for sample gathering and field evaluations.•Assist with the administration and support of bell's network devices. (Firewalls, Switches, Routers, Access points)• Assist with onboarding and off-boarding users' MyBell accounts.• Supports, monitor and help the team restore the system affected by a outage .• Manage and triage all service requests and incidents received via the IT ticketing system using established SLA.• Troubleshoot, support and monitor on terminals/bridge connects, customer premises and backend cloud servers (Bell Web)• Upgrade systems with new releases and models as directed by management.• Update internal knowledge base with technical documentation, manuals, IT policies, etc.• Analyzed customers' problems to diagnose faults and implement corrective measures.• Kept up to date with current equipment and machinery to understand best practices.• Applied safety standards to eliminate and mitigate risk of workplace safety hazards.• Installing and repair of basic central office and remote based telephony, as well as high-speed access over ADSL/ADSL2/VDSL; including IPTV provisioning.• Used cloud services and internal web services to set and adjust customers speed and authenticate hardware equipment.

Oshawa, Ontario, Canada

• Handled the business operations of the store assisting the manager, Handled inventory management of the Oshawa store no: 3285.• Generated the monthly sales report for the store with trend analysis for ‘MoM’ and ‘YoY’, responsible for reporting to the head office of ‘Recipe’ Ltd.• Trained Frontline staff on New York Fries’ policies, procedures, and operations.• Coached and helped team members remove impediments related to their work.

• Providing prompt and courteous customer service in a fast-paced environment• Observe cars at gas pumps and ensure theft attempts are documented.• Handling all types of store transactions for Circle K's products and services• Maintaining a clean and pleasant store environment• Merchandising product throughout the store while taking customers in between.• Maintaining shift reports and notify police authority for gas drive offs.

• Providing prompt and courteous customer service in a fast-paced environment• Observe cars at gas pumps and ensure theft attempts are documented.• Handling all types of store transactions for PetroCanada's products and services• Maintaining a clean and pleasant store environment• Merchandising product throughout the store while taking customers in between.• Maintaining shift reports and notify police authority for gas drive offs.

Computer Systems Technician, Computer Systems Networking And Telecommunications

Bachelor'S Degree, Computer Systems Networking And Telecommunications