Maria Barajas Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Administered comprehensive case management services, assessing client needs and formulating tailored discharge plans to facilitate successful transitions.• Provide intensive individual and family counselling sessions, transition/discharge support, and outreach services to ensure coordination and delivery of services.• Liaising with clients and their parents/guardians as well as other professionals such as school personnel, probation workers, and Children's Aid workers.• Managed a caseload of up to 35 clients across five distinct programs, ensuring comprehensive support and effective service delivery.

• Fostered therapeutic relationships with clients throughout the entire process, from intake to discharge.• Maintained accurate clinical records and documentation in compliance with program policies and procedures.• Collaborated with the client’s circle of care to develop optimal treatment strategies and discharge plans.

• Facilitated new hire orientation and conducted employee training sessions to ensure smooth onboarding.• Utilized accounting software to record, store, and analyze financial information efficiently.• Spearheaded the modernization of accounting and human resource practices to enhance operational effectiveness.

Toronto, Ontario, Canada

• Implemented targeted promotional campaigns and optimized inventory processes, leading to a 20% annual revenue increase across stores and improved operational efficiency for a team of 50.• Achieved an average customer satisfaction rate of 90% by enforcing compliance standards and ensuring accurate merchandising, resulting in improved store ratings.

Toronto, Ontario, Canada

• Delivered exceptional customer support by promptly addressing inquiries and resolving issues for 100+ customers daily, ensuring a positive experience.• Assisted customers with order placements, tracking, and returns, effectively guiding them through the process.• Maintained accurate records of customer interactions and transactions, contributing to continuous improvement of service processes.

Toronto, Ontario, Canada

• Managed booking systems for over 150+ patients weekly, facilitating efficient communication between patients and a multidisciplinary team of physicians to enhance appointment coordination.• Coordinated data entry, tracking, billing, and payments for MVA and WSIB patients, ensuring accuracy and efficiency.• Standardized administrative procedures across multiple clinics to enhance operational consistency and streamline workflows.

Toronto, Ontario, Canada

• Led the comprehensive overhaul and update of the organization’s reference archive for improved accessibility.• Provided training to senior immigrant women on effectively navigating their electronic devices.• Maintained detailed case history records and conducted thorough evaluations to support client needs.• Co-facilitated webinars focused on addressing issues from the senior perspective, enhancing community engagement.

Toronto, Ontario, Canada

• Designed and implemented a mini curriculum for over 100 youth, addressing modern-day issues and fostering engagement.• Refined existing curriculum materials for participants to ensure alignment with current social and political contexts.• Analyzed over 30 pop culture representations of youth issues, enhancing curriculum relevance and critical thinking.

Vancouver, Canada Area

• Upsold menu items and specials, contributing to increased sales and enhancing guest satisfaction.• Resolved customer complaints and issues professionally, ensuring positive dining experiences and repeat business.• Trained 10+ new servers on menu items, service standards, and restaurant procedures to support team development.

Vancouver, Canada Area

As a customer facing employee, communication with guests and co-workers was vital in order to complete the assigned tasks. Organization and cleaning skills were both constantly used as the area for the public needed to be clean at all times. Multi-tasking was also very important in order to monitor what was going on at all times to make sure the guest had the best experience possible.

Vancouver, Canada Area

• Established standardized processes for cataloging over 500 marketing materials, improving efficiency and accessibility across the organization.• Managed correspondence for 7+ departments and 15+ external vendors, ensuring clear communication and streamlined operations.