Miguel F. Email & Phone Number

North America

- Understand our clients needs and create solutions using FortiNet, Cisco and Aruba products.- Design, build, test and deploy new solutions that meet the industry best practices and standards.- Develop technical documentation that facilitate the knowledge transfer to the support team and out clients.- Provide support to our clients network infrastructures after the deployments are completed.- Give escalation support to FortiNet, Cisco and Aruba products.

Houston, Texas, United States

- Understand and translate our customers business needs into practical solutions.- Design, build and deploy solutions that always meet the industry best practices and standards.- Create technical documentation that facilitate the knowledge transfer.- Provide post-implementation support to our clients network infrastructures.- Give support to all FortiNet products, such as FortiGates, FortiSwitches, FortiAPs, FortiAuthenticators, FortiNAC, FortiEMS, Fortinet Secure SD-WAN, FortiAnalyzers and FortiManagers.

Houston, Texas, United States

- Provide support to the SD-WAN Aruba & Cisco solution in the Retail and Corporate network infrastructure.- Support and deploy Aruba gateways, switches, wireless controllers, access points, Clearpass, Cisco routers, Cisco switches, Paloalto firewalls and Panorama.- Manage and support Solarwinds network management tools to collect and analyze production data (logs, crashes & debugs) and provide preventive and corrective actions.- Resolve tickets, escalations, request and tasks related to the production environment.- Manage the design and deployment of hardware and firmware refresh projects.- Recreate problems in a lab environment to identify root causes, provide solutions and prevent future occurrences.- Work with the TAC teams from Aruba, Cisco, Paloalto, Solarwinds and Carriers.- Document solutions, trainings, best practices and deployment procedures to permit the knowledge transfer.

Houston, Texas, United States

- Create solutions for the production environment that meet the vendor best practices and industry standards.- Maintain and support the Fortinet and Cisco solutions in the SD-WAN Retail and Corporate network infrastructure.- Support and deploy Fortigates, Fortiswitches, FortiAPs, FortiEMS, FortiManagers, FortiAnalyzers, Cisco routers, Cisco switches, ASAs and Firepower units.- With the FortiManager create, manage and push templates, scripts, profiles, run firmware and engine upgrades.- With the FortiAnalyzer create, manage and run reports, push jobs, measured log polls and disk quotas.- Design and deployment of network solutions for the production sites.- Manage the design and deployment of hardware and firmware refresh projects.- Resolve tickets, escalations, request and tasks related to the production environment.- Recreate problems in a lab environment to identify root causes, provide solutions and prevent future occurrences- Work with the TAC teams from Fortinet, Cisco, Solarwinds and Carriers.- Document solutions, trainings, best practices and deployment procedures to permit the knowledge transfer.

Irving, Texas, United States

- Engineer solutions for the production environment that meet the vendor best practices and industry standards.- Mantain and support the Fortinet and Aruba solutions in the SD-WAN Retail and Corporate network infrastructure.- Support and deploy FortiGates, FortiWiFis, FortiSwitches, FortiAPs, FortiClients, FMGs, FAZs, Aruba Gateways, Switches, Access Points, ClearPass, Cisco VPN clients, Solarwinds network management tools and Apple devices.- With the FortiManager create, manage and push templates, scripts, profiles, run firmware and engine upgrades.- With the FortiAnalyzer create, manage and run reports, push jobs, measured log polls and disk quotas.- Design and deployment of network solutions for the production stores, offices and warehouse- Manage the design and deployment of hardware and software refresh projects for the production and lab environments.- Work with the TAC teams from Fortinet, Aruba, Solarwinds and Carriers.- Recreate problems in a lab environment to identify root causes, provide solutions and prevent future occurrences- Document solutions, trainings, best practices and deployment procedures to permit the knowledge transfer.

Irving, Texas, United States

- Review production device configurations against vendor best practices and industry standards.- Perform firewall policies reviews on rules and security profiles of production configurations.- Perform reviews of production FortiAnalyzers to ensure they align with vendors best practices and industry standards.- Create, manage and run reports, push jobs, measured log polls and disk quotas for the production FortiAnalyzer units.- Create, manage and push templates, scripts, profiles, run firmware/engine upgrades of the production FortiManagers.- Create knowledge transfer by the engagement of vendor best practices and deployment recommendations.- Create Firewall Mitigation Activities Recommendation report that captures the solution details & proper deployment.

Westlake, Texas

- Understanding and translating the business needs to practical implementations in the Retail environment.- Engineer solutions that address the business needs by selecting and testing new devices models and firmwares.Maintain and support the Fortinet and Aruba solutions in the Retail and Corporate network infrastructure.- Support Fortinet devices such as FortiManagers, FortiAnalyzers, FortiGates, FortiWifis, FortiSwitches, FortiAPs, FortiClients, Aruba ClearPass, Cisco AnyConnect & TACACS, CradlePoints, Apple devices and Solarwinds tools- Create new configurations and scripts that make an efficient use of the selected network devices & firmwares.- Coordinate the involvement of the Retail Network Security team in global projects with other teams.- Oversee the successful deployment of new stores by troubleshooting the network equipment while assisting other teams.- Resolve L3 ticket escalations related to complex routing, switching and security problems. - Document solutions, to allow knowledge transfer between the Engineering (L3) and Support teams (L1 & L2). - Train the L1 and L2 teams in the best way to deploy new solutions during pilots, rollouts and maintenance windows.

Plano, Texas, United States

- Provide day to day technical support to regular and premium customers for standard and escalated tickets by managing the customer communications, requests attachments in the tickets until is solved and closed- Provide support of FortiNet products such as FortiGates, FortiWifis, ELBCs, SLBCs, FortiSwitches, FortiAPs, FortiClients, FortiAnalyzers and FortiManagers.- Collect and analyze the data such as, configurations, logs, crashes and debugs, from the customer infrastructures to provide corrective and preventive actions.- Reproduce the customers scenarios in lab environments to identify root causes, provide solutions and prevent future occurrences.- Educate the customers about the products, best practices and relevant network topics.- Generate new technical documentation, bulletins, articles and release notes of known problems to improve the Fortinet support and to assist peers and clients.- Create new Bug IDs when new issues are found or because a client express the need of new features.- Work with the escalation team, level 3 team, developers, documentation team and FortiGuard team to provide accurate solutions to customers tickets.

Irving, Texas, United States

- Provide break/fix technical support to the Network Infrastructures of the NAM, EMEA and ASPAC regions.- Give advance support to the LAN/WAN environments on Cisco technologies.- Give basic support to the LAN/WAN environments on technologies such as Juniper, F5 & Riverbed.- Provide day to day troubleshooting assistance for routing, switching and security issues.- Support and maintenance of the CITI Network Infrastructure by solving Incidents, Tasks and Change Controls. - Provide support on prevention processes such as COB and Failover tests.- Assisted other IT areas in their troubleshooting processes, so the IT Infrastructure work at its best.

Guadalajara, Jalisco, Mexico

- Provided break/fix technical support to the Corporate and GIS Leverage Network Infrastructures - Provide advance support to the LAN, WAN and WIRELESS infrastructure such as Cisco & Arista technologies.- Managed issues related to subnetting, static routing, dynamic routing (RIP, BGP, OSPF and EIGRP) and switching (VLANs, VTP, STP, HSRP, MPLS and Port Security).- Provide support to Cisco solutions that involved routers (7000, 3900, 2800, 1800), Catalyst switches (3750, 3850, 4500, 6500) and Nexus units (5500, 7000).- Worked in the Transition Process of new accounts into the GIS Leverage Network Environment.- Supported the Leverage accounts, updated their documentation and worked on Incidents, Requests, Tasks, Change controls and Problem Records.- Designed and implemented Prevention Processes such as Disaster Recovery, COB and Failover tests.- Test and implemented new projects for my supported accounts as needed or requested.- Assisted other IT areas with their troubleshooting, so the IT Infrastructure (GIS) worked at its best.

Ciudad De México Y Alrededores, México

- Provided Break/Fix support to the Cisco TAC clients on several technology teams such as NMS (Cisco Works, CWW), Hardware/CatOS (RMAs & IOS), Wan/Access (X25, ATM, Frame Relay, ISDN and MPLS), Switching (VTP, STP, HSRP, EtherChannel and Port Security), Static Routing and Dynamic Routing (RIP, EIGRP, OSPF and BGP).- Worked with routers model such as 7000, 3900, 2800, 1800 and Switches model such as 3750, 3850, 4500, 6500.- Worked as a team lead of the CORE and WAN/ACCESS and some of my duties were running weekly backlogs checks on my team members, take escalated cases and manage the queue ticket distribution.- Provided constant training to my team members and provided training to engineers from other teams.- Created documentation for known problems, opened firmware Bugs for new issues and Best Practice notes.

Ciudad De México Y Alrededores, México

- Assisted on projects on the Networking and Telecommunications areas.- Acted as a backup teacher for both the Networking and Telecommunications areas.Platforms: Windows, UNIX, Linux, Sun SPARC, 68HC11-12, 68000, PICs y PLCsLanguages: UNIX Shell Scripting, C, Basic, HTML, VHDL, C++.- Provided support to the Communications and Digital Systems Laboratories. - Provided support to the University Network infrastructure (implementation and troubleshooting of workstations, printers, servers, routers, switches, firewalls and concentrators).