Maphefo Phatlane Email & Phone Number

Midrand, Gauteng, South Africa

Application Support SpecialistVodacom | August 2015 – Present- Led system planning for new application server deployments, supporting new projects and enhancements.- Performed routine maintenance for applications across Kubernetes, Linux, Windows, and AIX environments.- Provided support across various levels for up to 9 squads, enhancing operational efficiency.- Created informative dashboards and implemented alerting systems, contributing to proactive issue resolution.- Successfully tested, implemented, and integrated new services to improve system functionality.- Patched vulnerabilities on Windows, IBM, and Linux servers, ensuring system security.- Maintained a comprehensive technical library and documented procedures meticulously.- Collaborated closely with Suppliers/Vendors and internal/external teams at Vodacom on a daily basis.Education: - DevOps Engineer Certificate: SimpliLearn, 2023- Ongoing studies in Information Technology with UNISA:Business Analysis, Business Informatics 2, Accounting, Graphical User Interface Programming, Interactive Programming (Developing Android applications using Java)- Completed modules: HTML 5 & CSS, JavaScript, SQL, Network Technical Skills, Business Informatics I, Business Management, Ethical Information and Communication- Woman in Leadership course with Thinking Fusion Africa, 2020- N Diploma in ENGINEERING (LC), TSHWANE NORTH COLLEGE, 2002Skills:- Technical Support- Team Leadership- Troubleshooting- Application Integration- Communication- Quality Assurance- System Maintenance- Cross-functional CollaborationSoft Skills:- Strong Problem-Solving- Effective Communication- Team Collaboration- Adaptability

Midrand, Gauteng, South Africa

- Gained insights into OpenShift deployments, performing QA and operational roles.- Created functional and non-functional test cases, ensuring comprehensive application testing.- Analysed data, prepared test briefings, and documented results.- Executed integration and testing solutions, contributing to system performance enhancement.- Collaborated with cross-functional teams to develop and execute testing plans.

Midrand, Gauteng, South Africa

• Special investigation on fault conditions on production systems• Routine system preventative and corrective maintenance on the live HP WINDOWS and UNIX/LINUX Server• Testing, implementation, and integration of new services• Monitor and manage IN Services and Systems availability of 99,98%• Low to high level and operational support and Backup Administration• Event and fault management• Compilation of statistical and fault reporting• System Security • Co-ordinate and facilitate meetings• Follow Quality Assurance Procedures• Maintain technical library and documentation• Compiling and distribution of job orders as per change management procedures• Liaising with Suppliers/Vendors and other division within Vodacom daily.

National N Diploma (N6), Electrical Engineering (Lc)

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