I am a pre-sales consultant and solutions architect with over ten years experience providing solutions that cover the management of document and information life cycles for Internal, Business-to-Customer, and Business-to-Business processes. During my career I have provided these services across a number of markets including banking, finance, insurance, and Government.On any day I could be:- Partnering with front line sales personnel in customer meetings and presentations;- Conducting workshops and interviews with customer stakeholders to gather requirements or more deeply understand customer needs;- Meeting with developers and implementers to estimate the effort to deliver a solution;- Preparing proposal content, business requirements, and other solution records.I believe that great customer service is based on honesty, integrity, candour, and a passion to deliver the best results for my customer. I am skilled at providing the link between business and technology that ensures my customers understand the value they will receive from a solution, and ensures the technology teams understand what needs to be delivered to provide that value.I have experienced the operational side of enterprise computing, the discipline of systems administration, and the human element of software solution sales support. I bring a good measure of understanding, collaboration, and imaginative design to each engagement, whether with new, or established customers.Open to discuss new opportunities, can be contacted via one of the following channels:Phone: 0431-061-860Email: mark_pope@netspace.net.au