Marcel-Michael Prager

Marcel-Michael Prager Email and Phone Number

Managing Consultant and Head of „Training and Coaching“ @ pidas
Küsnacht, ZH, CH
Marcel-Michael Prager's Location
Küsnacht, Zurich, Switzerland, Switzerland
Marcel-Michael Prager's Contact Details

Marcel-Michael Prager personal email

About Marcel-Michael Prager

Experienced Managing Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Intercultural Communication, Operations Management, HR Consulting, Customer Service Management, and Business Process Design. Strong consulting professional with a Certified Trainer NLP (with John Grinder) focused in Neuro Linguistic Programming from NLP Academy.

Marcel-Michael Prager's Current Company Details
pidas

Pidas

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Managing Consultant and Head of „Training and Coaching“
Küsnacht, ZH, CH
Website:
pidas.com
Employees:
199
Marcel-Michael Prager Work Experience Details
  • Pidas
    Managing Consultant And Head Of „Training And Coaching“
    Pidas
    Küsnacht, Zh, Ch
    View
  • Joma Academy
    Geschäftsführer
    Joma Academy Apr 2017 - Present
    Zürich Und Umgebung, Schweiz
    • Geschäftsführer JOMA Academy• Entwicklung Unternehmensstrategie• Leitung Projekt Management & Key Account Management• Zertifizierungen
    View
  • Pidas - The Customer Care Company
    Managing Consultant / Head Of „Training & Coaching“
    Pidas - The Customer Care Company Apr 2011 - Present
    • Operationalisierung der strategischen Ziele beim Touchpoint Kunde• Begleitung im Changeprozess• Leitung Abteilung Training und Coaching• Strategische Beratung• Konzeptionsbegleitung• Training & Coaching
    View
  • Mmp Consulting Gmbh
    Geschäftsführer
    Mmp Consulting Gmbh Jan 2016 - Present
    Küsnacht (Zürich), Zürich, Schweiz
    • Geschäftsführer bei mmp consulting• Operationalisierung der strategischen Ziele beim Touchpoint Kunde• Begleitung im Changeprozess
  • Tdc Sunrise
    Senior Project Manager / Partnermanagement / Customer Care / Outsourcing
    Tdc Sunrise 2007 - 2009
    • Leitung Partnermanagement• Operative Harmonisierung der externen Contact Center• Entwicklung der Outsourcing Strategie• Projekt Management
    View
  • Swisscall Ag
    Chief Customer Officer
    Swisscall Ag Jan 2006 - Jan 2007
    Zürich, Schweiz
    • operative Leitung des Outbound Contact Centers• personelle Führung von bis zu 180 Mitarbeitenden• Verantwortung des betrieblichen Erfolges
  • Siemens
    Key Account Manager
    Siemens Jan 2004 - Jan 2006
    Österreich, Tschechien Und Russland
    • Leitung internationaler Call Center Projekte in 8 Sprachen und für 9 Ländern• Aufbau neuer strategischer Standorte• Internationale Kundenbetreuung
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  • Walter Services Gmbh
    Projectmanager
    Walter Services Gmbh Jan 2003 - Jan 2004
    Wien, Österreich
    • Leitung von bis zu 10 verschiedenen Hotlines (Telko, Verwaltung, Versandhandel)• Auf- und Ausbau des Produkteportfolios• operative Leitung von bis zu 100 Personen
    View

Marcel-Michael Prager Skills

Change Management Process Management Group Training Business Process Improvement Business Process Design Management Of Change Process Optimization Strategy Project Management Program Management Operations Management Sales Management Leadership Team Leadership Educational Leadership Leadership Development Communication Intercultural Communication Presentations Project Planning Customer Service Customer Satisfaction Cem Crm Workforce Management Quality Management Training Training Delivery Coaching Business Coaching Performance Management Management Consulting Strategic Consulting Hr Consulting Educational Consulting Call Center Development Call Centers Customer Service Management Customer Service Training Global Customer Service Contact Center Management Outsourcing Bpo New Business Development Business Analysis

Marcel-Michael Prager Education Details

Frequently Asked Questions about Marcel-Michael Prager

What company does Marcel-Michael Prager work for?

Marcel-Michael Prager works for Pidas

What is Marcel-Michael Prager's role at the current company?

Marcel-Michael Prager's current role is Managing Consultant and Head of „Training and Coaching“.

What is Marcel-Michael Prager's email address?

Marcel-Michael Prager's email address is ma****@****ail.com

What schools did Marcel-Michael Prager attend?

Marcel-Michael Prager attended Hwz Hochschule Für Wirtschaft Zürich, International Trainers Academy Of Nlp (Itanlp), Trinergy International, Trinergy International, Trinergy International, Trinergy International.

What are some of Marcel-Michael Prager's interests?

Marcel-Michael Prager has interest in Children.

What skills is Marcel-Michael Prager known for?

Marcel-Michael Prager has skills like Change Management, Process Management, Group Training, Business Process Improvement, Business Process Design, Management Of Change, Process Optimization, Strategy, Project Management, Program Management, Operations Management, Sales Management.

Who are Marcel-Michael Prager's colleagues?

Marcel-Michael Prager's colleagues are Oliver Kuster, Attila Balanyi, Tamás Fazekas, Mark Hauri, Silvio Von Gülich, Markus Laube, Maria Perez.

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