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Mark Smith Email & Phone Number
Co-Founder
at
Institute for Journey Management
1 work email found
@csgi.com
4 phones found area 617
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Co-Founder
Location
Boston, Massachusetts, United States
Who is Mark Smith? Overview
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Quick answer
Mark Smith is listed as Co-Founder at Institute for Journey Management, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at csgi.com, phone signal with area code 617, and a matched LinkedIn profile for Mark Smith.
Mark Smith previously worked as Founder at Journey-Smiths and Official Member at Forbes Technology Council. Mark Smith holds Phd, Mathematics And Statistics from The University Of Edinburgh.
Company email context
Email format at Institute for Journey Management
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{first}.{last}@csgi.com
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AeroLeads found 1 current-domain work email signal for Mark Smith. Compare company email patterns before reaching out.
Profile bio
About Mark Smith
Technology business leader with 25 years in Customer Experience Management, AI and Analytics. Serial start-up founder with over $100M in successful exits and special skills in US-EU-UK business development. Expert in early-stage business building: market identification, sales and marketing team building, product-fit visionary with a 20-year history of Gartner and Forrester product leadership awards. Regular speaker at industry conferences, podcasts and events, and writer on Forbes Tech Council, CMSWire and other industry publications. Loves: Ute, Anna, Lara and Elise; Running, Hiking, Cycling and Swimming; Patriots football, Sheffield Wednesday football, St Helens Rugby League; Wishbone Ash, Pink Floyd, Rush and Zeppelin.
Listed skills include Crm, Analytics, Solution Selling, Start Ups, and 46 others.
Current workplace
Mark Smith's current company
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10 roles
Mark Smith work experience
A career timeline built from the work history available for this profile.
Founder
CurrentJourney-Smiths provide tools and coaching to large consumer organizations to help connect Customer Experiences to the power of their Brand Behaviors.Companies where customer experience is aligned to the brand proposition out-perform their competition by 100%. These companies are operating a Branded Customer Experience model.Helping companies achieve this.
Nov 2024 - Present
Official Member
Current
Mar 2019 - Present
Svp, Customer Experience Gtm
Leading CSG's Customer Experience Global GTM for strategic accounts, new logos, and partner sales. Focused on the success of all our customers, growing with them and acquiring new ones both directly and working with our network of GTM partners.
Nov 2022 - Sep 2024
Vice President, Digital Engagement Solutions
Following the acquisition of Kitewheel, now expanding market leading journey management to deliver powerful Digital Engagement solutions globally through the CSG organization. Exciting times with a CDP, Real-time messaging, Chat/Voice and IVR capabilities plus an expert CX Consulting team all adding to what we can provide to our customers.
Jul 2021 - Nov 2022
President
Founded and lead the first cloud-native platform for real-time customer engagement. Kitewheel became Gartner "Cool Vendors" for 2014, inside our first year of operation, were named Rookie of the Year in the 2015 CRM Watchlist, and became the clear leader in Journey Orchestration on 5 successive Forrester Waves (2016-2022). 8 years of organic growth got the.
Feb 2013 - Jun 2021
Svp & General Manager
Pitney Bowes Software
GM for the Customer Analytics and Interaction line of business within Pitney Bowes Software. Global P&L responsibility for this rapid growth $60M business that focuses on providing analytic insights about customer behavior, and using these to best target and manage all forms of customer communications.
Jul 2010 - Jan 2013
Evp, Sales & Marketing
Responsibility for global Sales and Marketing at Portrait - overseeing sales teams in the US, EMEA and AsiaPac, plus Operational, Product and Corporate Marketing.Successfully integrated Million Handshakes marketing automation, with Quadstone customer analytics, and the Portrait customer interaction suite. Delivered over 350% license sales growth in the 3.
Dec 2005 - Jul 2010
Feb 2000 - Dec 2005
Marketing Director
Founder of one of the first specialized Customer Analytics companies. Launched the start-up on the market, initiated industry analyst coverage - listed as a Visitonary on Gartner MQ.
Mar 1995 - Feb 2000
2 education records
Mark Smith education
Phd, Mathematics And Statistics
The University Of Edinburgh
Bsc, Physics
The University Of Edinburgh
FAQ
Frequently asked questions about Mark Smith
Quick answers generated from the profile data available on this page.
What company does Mark Smith work for?
Mark Smith works for Institute for Journey Management.
What is Mark Smith's role at Institute for Journey Management?
Mark Smith is listed as Co-Founder at Institute for Journey Management.
What is Mark Smith's email address?
AeroLeads has found 1 work email signal at @csgi.com for Mark Smith at Institute for Journey Management.
What is Mark Smith's phone number?
AeroLeads has found 4 phone signal(s) with area code 617 for Mark Smith at Institute for Journey Management.
Where is Mark Smith based?
Mark Smith is based in Boston, Massachusetts, United States while working with Institute for Journey Management.
What companies has Mark Smith worked for?
Mark Smith has worked for Institute For Journey Management, Journey-Smiths, Forbes Technology Council, Csg, and Kitewheel.
How can I contact Mark Smith?
You can use AeroLeads to view verified contact signals for Mark Smith at Institute for Journey Management, including work email, phone, and LinkedIn data when available.
What schools did Mark Smith attend?
Mark Smith holds Phd, Mathematics And Statistics from The University Of Edinburgh.
What skills is Mark Smith known for?
Mark Smith is listed with skills including Crm, Analytics, Solution Selling, Start Ups, Marketing Automation, Enterprise Software, Go To Market Strategy, and Cross Functional Team Leadership.
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