- Handled customer service inquiries in person, via telephone and through email.- Drafted correspondence and other documents for doctor in company's voice.- Resolved billing inquiries and disputes in timely fashion.- Managed patient registration process, confirming data accuracy and completeness.- Followed document protocols to safeguard confidentiality of patient records.- Used Edge to schedule appointments.- Trained new staff on company practices, phone etiquette and other office duties.

- Provided primary customer support to internal and external customers.- Verified accurate data entry and maintenance of information in Peoplesoft.- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.- Empowered and motivated employees via regular feedback to team members.- Assisted team members in resolving customer satisfaction issues.- Completed weekly payroll for employees.- Reviewed time records for employees to verify accuracy of information.- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.- Reviewed and screened applicant resumes to identify qualified candidates.- Oversaw and managed hiring process and assisted human resources.- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.