Mapule Galorale Email & Phone Number

South Africa

Duties: In addition to overseeing the Know Your Customer (KYC) process within the Attorney Liaison team at FirstRand, I am responsible for verifying legal agreements. This role entails ensuring that all contractual agreements entered into by the bank comply with legal standards and regulatory requirements.Here’s a summary of the responsibilities related to verifying legal agreements:Compliance Review: I conduct comprehensive reviews of legal agreements to ensure they… Show more Duties: In addition to overseeing the Know Your Customer (KYC) process within the Attorney Liaison team at FirstRand, I am responsible for verifying legal agreements. This role entails ensuring that all contractual agreements entered into by the bank comply with legal standards and regulatory requirements.Here’s a summary of the responsibilities related to verifying legal agreements:Compliance Review: I conduct comprehensive reviews of legal agreements to ensure they adhere to relevant laws, regulations, and internal policies. This includes verifying that all contractual terms and conditions are legally sound and enforceable.Risk Assessment: I assess the potential legal and financial risks associated with each agreement. This involves identifying clauses that may pose risks to the bank and recommending appropriate mitigating actions.Accuracy and Completeness: I verify the accuracy and completeness of legal documentation, ensuring that all necessary details, signatures, and disclosures are present and correct.Collaboration: I collaborate closely with legal experts, internal stakeholders, and external parties involved in the agreement process. This collaboration ensures that all parties have a clear understanding of their rights, obligations, and responsibilities.Documentation and Record-Keeping: I maintain meticulous records of all verified legal agreements, including any amendments or updates. These records serve as a crucial reference for audits, regulatory inquiries, and future legal proceedings.By diligently verifying legal agreements, I contribute to maintaining the bank’s compliance with legal standards, protecting its interests, and fostering trust among clients and stakeholders. This role underscores my commitment to upholding rigorous legal and regulatory standards within the financial services industry. Reference: Pebetse MogaseQA Team Leader0832127904 Show less

Analyze broken arrangements and process gaps in the collections environment and provide feedback on impact, concern and recommendation.Identify trends within business units - teams and departments.Ensure continuous improvement on delivery of customer service through intervention such as training and coaching.Compile quality reports weekly and monthly and send out to respective business units.Identify business risks; suggest control recommendations through a formal report… Show more Analyze broken arrangements and process gaps in the collections environment and provide feedback on impact, concern and recommendation.Identify trends within business units - teams and departments.Ensure continuous improvement on delivery of customer service through intervention such as training and coaching.Compile quality reports weekly and monthly and send out to respective business units.Identify business risks; suggest control recommendations through a formal report, identifying process gaps.Liaise with Department Heads and all related parties on specific assignments like customer service Evaluate quality of queues and printoutsAssist with implementation of new processes by working closely with Operational teamCoaching of staff in order to better customer serviceConduct calibration sessions for standardisation purposes.Identify training and development areas/needs for agents and prepare monthly feedback reports on team / departments qualityAssist Business unit in meeting objectives and show rand value.Root cause analysis to identify areas of improvement in a business unit as well as educate on impact, compliance and risk factors.Make recommendations to enhance business process or front-end system.Project management: To identify process gaps and enhance process.Business analysis: checking broken arrangement record and providing factors that contributed to business not meeting their monthly objectives and provide recommendation. Reference: Denny Hlungulu QA Team Leader011 6327651 Show less

Bachelor Of Commerce Honours, Finance And Financial Management Services, Nqf Level: 8

A Bachelor of Commerce Honours (B.Com Hons) program typically builds upon the foundational knowledge gained in a standard Bachelor.

Bachelor Of Commerce Degree In Financial Management, Finance And Financial Management Services, Nqf 7

Completed Bcom in financial management

Certificate, Programme In Risk Management

Certificate, Programme In Total Quality Management

Total Quality Management Completed Modules: o An overview of TQM and the creation and maintenance of a quality culture o Developing.

Certificate, Business Management

o An overview of TQM and the creation and maintenance of a quality culture o Developing the TQM system and the tools and technique.

Matric, English, Math, Accounting, Business Economics, Economics,Tswana