Muhammad Maqsood

Muhammad Maqsood Email and Phone Number

Director of IT Operations at Ericsson @ SUPRA Partners
Muhammad Maqsood's Location
Pakistan, Pakistan
Muhammad Maqsood's Contact Details

Muhammad Maqsood work email

Muhammad Maqsood personal email

About Muhammad Maqsood

Seasoned IT Professional with more than 15 years of quality international experience in diversified corporate sectors, specializing in the Telecom space. Well versed in global business management protocols and intercultural industry standards. Proven leadership ability in comprehensively directing elaborate business projects and managing collaborating partners.Key Competencies include:Project ManagementTransformation BSS/OSSPlanning and Strategy Development Business Process ImprovementVendor ManagementCustomer Relation Management Technology Architecture and IntegrationInfrastructure SupportService Management and DeliveryBusiness Continuity PlanningBilling System Planning & OperationsFinancial Analysis

Muhammad Maqsood's Current Company Details
SUPRA Partners

Supra Partners

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Director of IT Operations at Ericsson
Muhammad Maqsood Work Experience Details
  • Supra Partners
    Director Consultancy Services
    Supra Partners Jan 2020 - Present
    Pakistan & Mena
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  • Ericsson
    Director / Head Of It Operations
    Ericsson Jul 2018 - Nov 2019
    Islamabad, Pakistan
    Responsible for the complete IT Operation Management (managed services) encompassing enterprise applications, service management domains and solution delivery for BSS/OSS systems including Transition & Transformation, IT deployment. Managed Technology Operations for end-to-end multi-vendor network activities (administration, maintenance, assurance, fulfillment, and customer problem management).
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  • Huawei
    Head Of It Applications Support
    Huawei Jan 2013 - Mar 2018
    Bahrain
    As part of Huawei Middle East, I successfully completed numerous largescale projects with stc Bahrain (Saudi Telecom Company), Mobily KSA, and Safe City Mecca under the Saudi Ministry of Interior. During my time there, I was responsible for comprehensively and seamlessly managing all IT operations encompassing enterprise applications, infrastructure support, service management domains, and solution delivery including IT deployment.Some of my key achievements include the successful revamp and transition for the ITO project at stc Bahrain, managing it for 3 years without a single lapse in the high standard of continuity with an average turnover of 20 deliveries & deployments per month in the production environment. I diligently managed all customer and problem tickets within the defined SLA and implemented the (problem, change, release) service management process. Furthermore, by ensuring the timely and efficient fulfillment of objectives, I spearheaded the fruition of the Safe City Mecca project.
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  • Kuwait Telecommunication Company (Stc)
    Senior Project Manager - It Planning & Implementation
    Kuwait Telecommunication Company (Stc) Dec 2009 - Dec 2012
    Kuwait
    At stc Kuwait, the complete program management of technological projects - entailing change, schedule, budget, revenue profitability, reports, and milestone achievement progress - was my responsibility. This meant:- Leading the technology department with a clear objective of the timely delivery of the various applications, systems, and projects- Liaising with vendors over business proposals and contract negotiations for product development- Determining project health by analyzing the variance in scope, timeline, cost, and quality from their respective baselines and inputting these into the change management process- Focusing on change and configuration for specific segments and solutions that enhance customer productivity and loyalty to achieve both short- and long-term goals
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  • Warid Telecom International, Côte D'Ivoire
    Senior Manager It / Head Of Business Support Systems
    Warid Telecom International, Côte D'Ivoire Apr 2008 - Dec 2009
    Abidjan, Côte D'Ivoire
    Warid Telecom Côte d'Ivoire was a subsidiary of the Abu Dhabi group with operations across Asia and Africa. As the Head of Business Support Systems, I was responsible for the smooth planning and implementation of the Greenfield project and post-live support. My notable highlights included the setup of the IT department, participation in RFPs, vendor business proposal evaluation (software & infrastructure), contract negotiations, and preparing operation plans. By coordinating with department executives (CFO, CTO, CCO, COO), I managed the establishment and maintenance of Key Performance Indicators - business, operational, and strategic at each stage of the project.
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  • Jazz
    Senior Manager It (Bss/Oss)
    Jazz Jan 2004 - Apr 2008
    Lahore, Pakistan
    During my time at Jazz, Pakistan's leading telecom service provider, I was responsible for ensuring the availability and reliability of 24/7 uninterrupted business and operational systems support.
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  • Jazz (Previously Mobilink)
    Manager It (Bss/Oss)
    Jazz (Previously Mobilink) Oct 1997 - Dec 2003
    Lahore, Pakistan
    Successfully managed:- Billing system migration project which included hardware upgrade from GS80 to RP8400, operating system transition from Open VMS to HP Unix, billing application migration from Jupiter to Geneva, and a historical data migration- Software upgrade from VMS 7.2 to VMS 7.3 and hardware upgrade from Alpha 4100 to Alpha GS80 server- Billing volume for a 30 million subscriber base with around 95 million CDRs processed per day
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Muhammad Maqsood Skills

It Systems Planning And Operations Mediation Management/cdr Management Customer Relation Management International Roaming Project Management Revenue Assurance Fraud Management Service Provisioning Change And Configuration Management Budgeting And Costing Systems Management Vendor And Resource Management Strategic Planning Business Process Re Engineering Business Continuity Planning Performance Kpis Risk Planning And Control It Service Management And Delivery Technology Sourcing For Transformation Resource Management Provisioning Management Vendors Budgets Performance Tuning It Service Management Roaming Telecom Mediation Crm Budget Billing Systems Telecom Bss Telecommunications Transmission Business Process Team Management Outsourcing Core Network Telecommunications Billing Pmo Vendor Management Network Design Pre Sales Operations Management 3g Data Center Bss Project Implementation Wimax Ran Nms Wireless Sip Drive Test Microwave Rf Optical Fiber Fiber Optics Cisco Technologies Tcp/ip Dwdm Ip Osi Model Ethernet Ccna Troubleshooting Cisco Sds Nec Huawei Rtn900 And Rtn600 Huawei Nms T2000 Huawei U2000 Huawei Switches And Routers Dcn Design And Implementation Dcn Optimization Business Administration Mpls Vpn Solaris Computer Network Operations Networking Gsm

Muhammad Maqsood Education Details

Frequently Asked Questions about Muhammad Maqsood

What company does Muhammad Maqsood work for?

Muhammad Maqsood works for Supra Partners

What is Muhammad Maqsood's role at the current company?

Muhammad Maqsood's current role is Director of IT Operations at Ericsson.

What is Muhammad Maqsood's email address?

Muhammad Maqsood's email address is ma****@****ail.com

What schools did Muhammad Maqsood attend?

Muhammad Maqsood attended Mit Sloan School Of Management, Newports Institute Of Communications And Economics, University Of The Punjab.

What skills is Muhammad Maqsood known for?

Muhammad Maqsood has skills like It Systems Planning And Operations, Mediation Management/cdr Management, Customer Relation Management, International Roaming, Project Management, Revenue Assurance, Fraud Management, Service Provisioning, Change And Configuration Management, Budgeting And Costing, Systems Management, Vendor And Resource Management.

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