Muhammad Maqsood Email & Phone Number

Pakistan & Mena

Islamabad, Pakistan

Responsible for the complete IT Operation Management (managed services) encompassing enterprise applications, service management domains and solution delivery for BSS/OSS systems including Transition & Transformation, IT deployment. Managed Technology Operations for end-to-end multi-vendor network activities (administration, maintenance, assurance, fulfillment, and customer problem management).

Bahrain

As part of Huawei Middle East, I successfully completed numerous largescale projects with stc Bahrain (Saudi Telecom Company), Mobily KSA, and Safe City Mecca under the Saudi Ministry of Interior. During my time there, I was responsible for comprehensively and seamlessly managing all IT operations encompassing enterprise applications, infrastructure support, service management domains, and solution delivery including IT deployment.Some of my key achievements include the successful revamp and transition for the ITO project at stc Bahrain, managing it for 3 years without a single lapse in the high standard of continuity with an average turnover of 20 deliveries & deployments per month in the production environment. I diligently managed all customer and problem tickets within the defined SLA and implemented the (problem, change, release) service management process. Furthermore, by ensuring the timely and efficient fulfillment of objectives, I spearheaded the fruition of the Safe City Mecca project.

Kuwait

At stc Kuwait, the complete program management of technological projects - entailing change, schedule, budget, revenue profitability, reports, and milestone achievement progress - was my responsibility. This meant:- Leading the technology department with a clear objective of the timely delivery of the various applications, systems, and projects- Liaising with vendors over business proposals and contract negotiations for product development- Determining project health by analyzing the variance in scope, timeline, cost, and quality from their respective baselines and inputting these into the change management process- Focusing on change and configuration for specific segments and solutions that enhance customer productivity and loyalty to achieve both short- and long-term goals

Abidjan, Côte D'Ivoire

Warid Telecom Côte d'Ivoire was a subsidiary of the Abu Dhabi group with operations across Asia and Africa. As the Head of Business Support Systems, I was responsible for the smooth planning and implementation of the Greenfield project and post-live support. My notable highlights included the setup of the IT department, participation in RFPs, vendor business proposal evaluation (software & infrastructure), contract negotiations, and preparing operation plans. By coordinating with department executives (CFO, CTO, CCO, COO), I managed the establishment and maintenance of Key Performance Indicators - business, operational, and strategic at each stage of the project.

Lahore, Pakistan

During my time at Jazz, Pakistan's leading telecom service provider, I was responsible for ensuring the availability and reliability of 24/7 uninterrupted business and operational systems support.

Lahore, Pakistan

Successfully managed:- Billing system migration project which included hardware upgrade from GS80 to RP8400, operating system transition from Open VMS to HP Unix, billing application migration from Jupiter to Geneva, and a historical data migration- Software upgrade from VMS 7.2 to VMS 7.3 and hardware upgrade from Alpha 4100 to Alpha GS80 server- Billing volume for a 30 million subscriber base with around 95 million CDRs processed per day

Leading Sustainable And Profitable Growth - Executive Education

Master Of Computer Science - Mcs

Bachelor'S Degree, Economics