Maquita Poplar Email & Phone Number

Memphis, Tn, Us

Memphis Metropolitan Area

Memphis Metropolitan Area

•Work daily with customers using the 3D Home app (homeowners, buyers, and sellers) and internal employees•Have a strong dedication to providing education and resolving issues while maintaining a high level of professionalism and customer service•Be an expert on all Zillow Real Estate products, features, and functionality•Support Zillow's new products as they launch, and stay abreast of industry events to understand how these changes might impact our product and customers•Respond to all customers within assigned service levels and take ownership of resolving customer issues•Meet the defined goals and activity metrics using Zendesk and Salesforce

Greater Memphis Area

Leveraging my industry expertise, I file and update client confidential profile records and databases in specified systems to detect and mitigate clearance issues faced by the import customers. I double-check and record entry documents, including free trade agreements and certificates of origin used during entry processing. Utilizing my interpersonal skills, I partner with FedEx account executives to update customer information to resolve specific account issues. My ability to research, diagnose, assess and resolve problems and issues in a timely and professional manner within the established service level as per the guidelines provided by the company has been repeatedly proven. Key Accomplishments:► Coached and developed teams regarding electronic product database spreadsheet uploads on excel and other internal systems. ► Supported product database information group with profile updates, NAFTA/USMCA, and spreadsheet uploads.► Assisted CBP Form 5106 files to teams for input into Customer Profile system and certified accuracy of documentation.► Awarded with Bravo Zulu award for assistance to Customer Profile Group with the NAFTA/USMCA renewal process.► Communicated changes for consistent process enhancement and integrated new standards within the department.► Maximized end-user satisfaction by providing timely support and assistance to the import customers.

Greater Memphis Area

Recognized as a Quality Assurance Coordinator, I am adept at implementing corrective action plans by recording and tracking complex audit issues and sustaining a 95% and above departmental accuracy rate by completing various audits that fall under FedEx Trade Networks audit functions. I enhanced project effectiveness by ensuring that all the Project Managers followed the correct processes when identifying possible risks to their projects. Using my superior organizational development skills, I partook in document control to stimulate top-flight operational effectiveness.Key Accomplishments:► Classified imported merchandise by defining proper HTSUS categorization, associated duty rate, and calculated the entered import value by leveraging Transport & Brokerage and FedEx Express systems.► Interacted with customers through phone and email to obtain additional documentation needed for clearance.► Devised corrective post summary corrections by following organizational guidelines to minimize irregularities.

Greater Memphis Area

By exhibiting strong organizational and analytical skills, I made sound judgments resulting in superior external survey scores. Recognized for exceeding expectations by prioritizing and planning the organization’s requirement pipeline, I utilized sound managerial acumen and analytics to measure and track the impact of cases.Key Accomplishments:► Overachieved objectives and collaborated with teams to implement superior customer service management initiatives.► Liaised with GE sales teams to communicate set targets, maximize revenue and improve promotional strategies. ► Increased inter-departmental productivity rates by diffusing complex situations and negotiating and resolving conflicts.► Implemented robust technical skills to maintain an average of 97% to further the quality standards of the department.

Mississippi State, Mississippi, United States

Bachelor Of Professional Studies, Organizational Leadership, 3.86

The Bachelor of Professional Studies with a concentration in Organizational Leadership promotes understanding of the nature.

Bachelor Of Business Administration (B.B.A.), Management

Activities and Societies: College of Business Ambassador, Society for Human Resource Management, SIFE, Alpha Lambda Delta Honor Society