Mar Cus Email & Phone Number

Sr Area manager • Dynasty House • 8/2022 - present➢ In charge and handle the KPI for company➢ Incharge 5 outlet of brand Dynasty House and 2 outlet of brand Drunken Pot➢ Do analysis P&L data, planning for per quarter➢ Do specialized in project setup and operating training for new project➢ Write a set of SOP process for operation (Chinese & Catonese food ; western food ; entertainment)➢ Weekly meeting with HODs, together issues analysis➢ Create the training topics for staffs to clearly know product knowledge’s➢ Coordinate with departments to increase interaction and connect to customers (sale team and MKT team)➢ Setup menu for holidays and every quarter➢ Open provincial projects and report data to the Board of DirectorsRestaurant manager •Dynasty house •7/2020 – 8/2022➢ Supervisetheactivitiesandperformanceoftheteam according to the overall company and department policy➢ Set up team and personal objectives, implement capacity development for members to maximize the potential of achieving objectives➢ Formulate annual Operation plan/strategies to comply with Company Businessdirection➢ Responsible for the perfect operation of 9 PLT stores➢ Optimize of the One Ops-System document set➢ Optimize and Drive all Opex Cost in FnB Chain at PLT Group➢ Make regularreports and reviews of budgets, asset management, performance, expense, and purchases➢ CustomerService:Ensure to get allfeedbacks of the customer and solve all problems besides that training whole Manager team how to solve that in the future➢ Take good relationship with related internal and external departments to ensure achievement of objectivesVIP SERVER •WYNN PALACE • 9/2016 – 6/2018➢ VIPserverforPremiumslotcasinoarea,CantoneserestaurantandVIPloungebar➢ takecaretheVIPclients in highlimit slot casinoarea,Cantonese restaurant andVIP lounge barSkillsEnglish:

• Senior Area Manager

  Nova F&B

  Jul 2020 - Present - Ho Chi Minh City, Vietnam

  ➢ In charge and handle the KPI for company➢ Incharge 5 outlet of brand Dynasty House ➢ Do analysis P&L data, planning for per quarter➢ Do specialized in project setup and operating training for new project➢ Write a set of SOP process for operation (Chinese & Catonese food ; western food ; entertainment)➢ Weekly meeting with HODs, together issues analysis➢ Create the training topics for staffs to clearly know product knowledge’s➢ Coordinate with departments to increase interaction and connect to customers (sale team and MKT team)➢ Setup menu for holidays and every quarter➢ Open provincial projects and report data to the Board of Directors

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  Vnuhcm - University Of Science

  Marketing & Social Media