• Provides remote and on-site assistance to users.• Installs and configures computer hardware, operating systems, and applications on both existing and new computers.• Identifies and evaluates malfunctions in computer hardware and software applications, determining effective actions to uphold computer andnetwork functionality.• Performs systematic troubleshooting of system issues, effectively diagnosing and resolving hardware and software glitches.• Offers end-users comprehensive support for computer-related concerns and delivers technical assistance as needed.• Maintains thorough documentation of all tasks undertaken, ensuring traceability, and utilizing the Ticketing System (HubSpot ticketing system) forrecord-keeping.• Proficient in creating and managing tickets using the HubSpot ticketing system.• Managing Google Workspaceo Setting up email accountso Modifying user credentialso Resetting and removing email accesso Filtering out unwanted emailso Establishing distribution lists

• Assists users remotely and on-site.• Installs and configures computer hardware operating systems and applications for existing or new computers.• Assesses malfunctions of computer hardware and or software applications, for the purpose of determining appropriate actions to maintain computer and network operations.• Troubleshoots system problems and diagnoses and solves hardware/software faults.• Assists end-users with computer-related problems and provide technical support when appropriate.• Ensures the full documentation of every task for traceability purposes including the use of the Ticketing System.• Creating a ticket using Coniferservicenow.• Ms Office 365 support.• Incontact support.• Cisco Jabber support.• Network supportassist maintenance window with the support of our Network Infra team.•active directory maintain users and adding hostnames for us to add it to domain.•calling to our onshore counterparts regarding the issue since they are the proper resolver team in order to expedite the concern.

Act as IT Technician for Ayala Branch and IT Releasing Officer• Installation of PC hardware• Check and maintain computer hardware such as mouse and keyboards• Install, configure and manage software and servers, and their functions according to specifications• Develop and maintain local networks• Ensure security and privacy of networks and computer systems• Troubleshoot to identify and resolve problems in a timely manner• Maintain records/logs of repairs and fixes• Maintain hardware and software inventory• Installing and upgrading anti-virus software to ensure security at the user level.• Performing tests and evaluations of new software and hardware.

• Provide Thru Phone Technical Support customer service. • Assist client consumer and corporate accounts regarding their connection.• Provide Network troubleshooting and isolate and endorse it to their respective group.

• Manages Onsite Desktops and laptops.• MS Office troubleshooting. Office 365 such as Microsoft Outlook.• Provide hardware and network troubleshooting. • Reimaging of company desktops and laptops.• Iphone and Ipad configuration.• Work as IT support of 200 staff • Maintenance, Recovery of the computer hardware, reformat and installation of Windows Application.• Reset user password, register new user and unlock user in Windows Server 2012 Active Directory• Installation of Windows 7 for the training and new employee.• Troubleshooting of Microsoft Office 365 Outlook, MS Office• Setup MS Outlook email client PC• Computer internet connection, network connection, File sharing • Headset issue, software application like Chrome, MS Office• Maintenance and setup LAN connection• Printer setup and sharing access from the File Drive