Talia Group is a company that specializes in providing internet services to major institutions and companies with fiber, MW, and VSAT.My Responsibility:• I was assigned as a network support engineer monitoring the services and providing support and troubleshooting to customers whenever they had an issue with the services• Responsibilities included physical support to the location of the customer if needed, providing tower building, cabling, and realignment.• Providing monthly detailed reports to the customer about the services, including detailed explanations about any issue accrued during the month.We are working on:PRTG, Cactia, iMonitor, iDirect, Newtc, Winbox, putty, OTRS Ticket, and Yahsat portal.

Al Mouyasser LLC - Iraq is an FMCG company Dealing with global trade Agencies such as Loacker, STORCK, McVitie's, Dettol, Vileda, DR.NOORA, Duracell, Braun, Hogo Boss, NARCISO, etcMy Responsibility:*Responsible for checking veeam backup & tape.*Responsible for checking CCTV (recording, working on the network, storage).*Responsible for nano station p2p maintenance and installation(monitoring use UNMS controller).*Responsible for printers.*Responsible for GPS.*Responsible for Cisco phone VOIP.*Responsible for computers maintenance.*Responsible for the network.*Responsible for the department's purchases.

1-) IT help desk.2-) Activate, Reactive and follow up on the issue with the customers on their Master Cards.3-) Prepaid card account settlement.4-) Perform daily work restrictions such as repayment of loans.5-) Follow up the work of ATM on the system on a daily basis.6-) Arrange and prepare different packages of functions for the bank system.7-) Activate service in the internet banking system for customers.

1-) IT help desk.2-) Activate, Reactive and follow up on the issue with the customers on their Master Cards.3-) Prepaid card account settlement.4-) Perform daily work restrictions such as repayment of loans.5-) Follow up the work of ATM on the system on a daily basis.6-) Arrange and prepare different packages of functions for the bank system.7-) Activate service in the internet banking system for customers.