Mara B. Email & Phone Number

I'm a communication expert with an unwavering passion for the art of storytelling 📖. My career took flight when I delved into the magic of creative communication 🎨. Since then, I've assisted brands and individuals in weaving compelling and heart-touching narratives. Creativity isn't just my profession; it's the very essence of who I am.With the rise of social media, I recognized the need to adapt and refine messages across different platforms 📱. As a social media strategist, I've crafted and executed digital blueprints that amplified my clients' online presence, boosting engagement and driving significant conversions 🚀.But my fervor isn't limited to the digital realm. I deeply value the significance of a polished presentation, especially when it pertains to one's career. That's why I specialized in curating resumes on Canva ✍️, merging eye-catching design with invaluable content to ensure every CV shines and accurately portrays an individual's prowess.Always on the lookout for new ventures and opportunities to showcase my skills and help others realize their dreams — whether in brand storytelling or professional growth 🌱. If you feel we might collaborate or if you'd like to leverage my expertise, I'd be thrilled to connect 🤝.👩🏼‍🏫 Comunicazione-Social Media⤷ https://cutt.ly/R1cqqDJ🍷 Sommelier-gastro lover:↻ Instagram: @gourmetty_mara

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  Customer Care Specialist

  Thefork, A Tripadvisor Company

  May 2024 - Present - Barcelona, Cataluña, España

  Interacted with B2B and B2C customersResolving account and payment issues and providing product and service informations.Prioritization: know how to prioritize different customer issues based on urgency, especially when handling multiple requests. Demonstrated empathy and problem-solving skills to ensure a positive customer experience. Maintained clear communication via phone, email, and chat, along with in-depth product knowledge. Collaborated with other departments to address complex issues and enhance overall service delivery.