Mara Goodwin Email & Phone Number

Coventry, England, United Kingdom

Leading the UK rollout of Windows 11 laptops on a company-wide digital initiative as part of the Data, Technology and Change Team, including the testing of all applications on the new operating system and across different domains. Responsibilities include:• Maintaining the project plan to highlight the critical path and key milestones.• Collaborating with 3rd parties to create work parcel contracts, detailing project scope and financial elements, to deliver the objectives whilst remaining within the allocated budget.• Hosting daily stand-ups to manage the sprint performance of multiple 3rd party contractors and any follow up remediation required, adapting to evolving environments.• Engaging with a variety of stakeholders to facilitate problem solving and to effectively set expectations for completing the deliverables needed to meet the deadlines.• Reviewing Risks, Assumptions, Issues and Dependencies to delivery, on a weekly basis, and prioritising mitigation actions.• Producing fortnightly Steering Group packs detailing project progress to present to Change Manager, Partner & Service Manager and Head of Data, Technology and Change, receiving sign off on recommendations and decisions, and tracking subsequent actions.• Obtain and document the lessons learned and suggested improvements from all key stakeholders.• Generating frequent and transparent reporting materials, including highlight reports and financial tracking/forecasting.• Maintaining a project SharePoint site, allowing instant access to all relevant information.Managed the change of the billing process for external clients as part of a high-profile transformation project. Responsibilities included:• Delivering to strict deadlines, using waterfall methodology, to meet key milestones.• Conducting quality assurance checks on client data to ensure maximum project success.• Implementing new Standard Operating Procedures for newly onboarded clients, using the new invoicing method.

6-months placement, as part of FDM training• Interacted with multiple teams including high management to gather requirements, resulting in new relationships being formed and new processes and systems to learn quickly and efficiently.• Created reports using data exports relating to team productivity to guide decision making by management. Identified process weaknesses and proposed improvements to management to increase efficiency and reduce outstanding workloads.• Communicated with external clients to answer priority enquiries• Reviewed legacy documents including Statements of Works to extract vital details to assist in recovering >£1m lost revenue

Working on a 3-month placement as a Business Analyst within a new Transformation team, focusing on resource requirements.I produced materials presented to the Executive Committee for decision making on direction of the project, as well as stabilising a resource tracking issue of the project, which in turn determined the roles of those working on the project as well as subsequently feeding information into the budget and financial planning of the overall project.I built my connections internally, working with multiple teams (IT, Talent Acquisition, PMO, Business Design) and colleagues with a range of seniority and received great feedback for the quality of my work.

Coventry, United Kingdom

Successfully onboarded partners and strategically managed accounts to drive increased sales and foster repeat business. Responsibilities included:• Utilising data analysis of customer usage patterns to tailor service recommendations, consistently leading to positive customer feedback and elevated sales performances.• Having an in-depth technical understanding of the services available, and the capability to translate the solutions to various audiences.• Maintaining excellent customer service, by honestly communicating any order progress or possible setbacks to the customers in a timely manner, to manage expectations.• Understanding the commercial impacts of each order against personal and team targets.Key Achievement: With support from the Executive team, independently mapped the Customer Journey and identifying key improvement areas, meticulously documented the findings in a change-controlled document, which was implemented company wide.

Derby, United Kingdom

Bsc, Psychology, 2:1

Bachelor'S Degree, Psychology, 2:1

High School, A Levels, Bcc

High School, Gcses, 12 A*-B