Mara Kittel Email and Phone Number

A tech-savvy team player with 10+ years in a technology driven environment and a genuine interest in fostering positive relationships through collaboration and empathy, I consistently seek ways to cultivate an atmosphere of mutual trust, and am always on the lookout for ways to leverage my technical acumen, process improvement, project management, and leadership skills to drive customer success. Leading and motivating a team of international staff for almost a decade, I am well-versed in recruitment, training, staff motivation and development, performance review and management, with a proven track record of determining and delivering against SLAs and performance KPIs.My experience spans hands-on webcast delivery, scheduling and rota organization, reporting, problem solving, crisis management, and quarterly or ad hoc service and quality reviews.I am passionate about providing technical SME expertise on internal and customer projects and webcasting setups and thrive in positions that allow me to incorporate my customer management and customer success experience.I am versatile and I care.