Mara Klein Email & Phone Number

New York, Ny, Us

• Implemented a bug detection system for a client's internal search engine using SQL, leveraging feedback comments and ticket submissions to identify issues through keyword analysis, thereby enhancing search accuracy and user satisfaction.• Developed and implemented multiple One Model dashboards and list reports for over 2,000 talent specialists, significantly reducing manual reporting hours and increasing operational efficiency.• Conducted multiple cycles of unit, functional, and security testing, ensuring a consistent and high-quality user experience for clients by rigorously validating system performance and security.• Led a comprehensive product enhancement initiative, integrating the latest One Model technologies across hundreds of dashboard tiles, significantly improving the quality of insights delivered to thousands of talent professionals and ensuring key stakeholders were equipped with innovative analytical tools.• Facilitated five product enhancement and cutover plans to refresh content, update features, and close large volumes of user ticket requests to improve overall user satisfaction and system functionality.• Developed Smartsheet dashboards to effectively track and update various workstreams on the status of over 1,000 user enhancement requests, improving transparency and workflow management.• Connected with key stakeholders on product enhancements requests as part of the product enhancement cycle including due diligence, user story creation, and enhancement deliverance.

• Supported an internal Tableau implementation, enhancing client experience and facilitating seamless data migration, leading to improved data visualization and decision-making capabilities.• Conducted data transformation and cleaning on over 100,000 cells of data, ensuring accuracy and reliability of data for analysis and reporting.• Assisted with documentation of minutes for client meetings and working sessions, ensuring accurate and comprehensive records to support project continuity and stakeholder communication.• Researched and interpreted salary metrics for the data collection process, providing valuable insights to inform data-driven decisions and strategies.