• Built, tested, and implemented multiple new EDI files into production, ensuring seamless integration.• Successfully managed annual enrollment file schedules for multiple clients simultaneously, including carrier/client contacts, file preparation and delivery, and internal audits and documentation.• Monitored daily imports and exports to ensure accurate data flow and performed regular file maintenance activities.• Reviewed carrier discrepancy reports, conducted research, and resolved errors in a timely manner.• Maintained a high level of responsiveness to internal and external client inquiries, fostering strong relationships.

• Produced detailed analytical reports for self-monitoring, business decision-making, and external client use.• Collaborated with internal clients to refine procedures, devise best practices, and conduct quality audit findings, enhancing operational efficiency.• Developed and implemented daily operations plans to improve productivity and ensure smooth workflow.• Conducted in-depth research for internal and external clients using multiple data interfaces, demonstrating strong problem-solving abilities.