Mara Rooks

Mara Rooks Email and Phone Number

Customer Relations Officer @ Australian Government
canberra, act, australia
Mara Rooks's Location
Cairns, Queensland, Australia, Australia
Mara Rooks's Contact Details

Mara Rooks personal email

n/a

Mara Rooks phone numbers

About Mara Rooks

Mara Rooks is a Customer Relations Officer at Australian Government. She possess expertise in customer service, management, project management, time management, training and 20 more skills.

Mara Rooks's Current Company Details
Australian Government

Australian Government

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Customer Relations Officer
canberra, act, australia
Website:
australia.gov.au
Employees:
267
Mara Rooks Work Experience Details
  • Australian Government
    Customer Relations Officer
    Australian Government May 2021 - Present
    Cairns
  • Flexichoice
    Administrative Officer
    Flexichoice Jan 2020 - Present
    Mareeba
  • Mareeba Shire Council
    Co-Ordinator Customer Service
    Mareeba Shire Council Jan 2014 - Jan 2020
    Mareeba
    Co-ordinator Customer Service
  • Tablelands Regional Council
    Co-Ordinator Customer Service
    Tablelands Regional Council Dec 2013 - Jan 2020
  • Tablelands Regional Council
    Cemeteries Co-Ordinator
    Tablelands Regional Council Oct 2011 - May 2013
    Tablelands
    Completed the project of amalgamating just under 30,000 burial records across 18 active cemeteries and assisted with the development and implementation of the Council's cemetery management system. Implements procedures and delivered training to Customer Service Officers across the four service centres.
  • Tablelands Regional Council
    Customer Service Officer
    Tablelands Regional Council Apr 2011 - Oct 2011
    Mareeba
    One of 20 staff operating Councils call centre and processing approx 75 calls each day. Extensive knowledge of Council's services enabled me to effectively lodge customer requests and direct the caller to the appropriate department.
  • Qld Fire And Rescue
    Office Manager
    Qld Fire And Rescue Nov 2007 - Apr 2011
    Westcourt
    Assisted the public in meeting their Building Fire & Safety regulations by co-ordinating and managing the delivery of fire and safety courses such as Extinguisher training, Wardens training, Mines Rescue course, etc. The role included but was not limited to the creation of quotes, the co-ordination of course delivery, managing the revenue and expenses and marketing the products and services of the business to commercial customers.
  • Westpac
    Business Services Representative
    Westpac Apr 1989 - Nov 2007
    Cairns, Australia
    Completed a number of roles within the organisation in this time frame. They included proof operator, teller, Manager foreign exchange, Customer Service Officer and Business Services Representative. The last role assisted small business in setting up their financial needs such as bank accounts, telephone banking, internet banking, business credit card, business overdraft, etc.

Mara Rooks Skills

Customer Service Management Project Management Time Management Training Microsoft Office Policy Call Centers Public Speaking Finance Program Management Government Governance Change Management Strategic Planning Banking Marketing Stakeholder Management Access Research Performance Management Team Leadership Analysis Leadership Development Coaching

Mara Rooks Education Details

Frequently Asked Questions about Mara Rooks

What company does Mara Rooks work for?

Mara Rooks works for Australian Government

What is Mara Rooks's role at the current company?

Mara Rooks's current role is Customer Relations Officer.

What is Mara Rooks's email address?

Mara Rooks's email address is ma****@****.gov.au

What is Mara Rooks's direct phone number?

Mara Rooks's direct phone number is +614396*****

What schools did Mara Rooks attend?

Mara Rooks attended St. Marys College, St Mary's College, Woree, Qld, Australia.

What are some of Mara Rooks's interests?

Mara Rooks has interest in Hiking, Fitness, Community Events, Cooking.

What skills is Mara Rooks known for?

Mara Rooks has skills like Customer Service, Management, Project Management, Time Management, Training, Microsoft Office, Policy, Call Centers, Public Speaking, Finance, Program Management, Government.

Who are Mara Rooks's colleagues?

Mara Rooks's colleagues are Ryan Dennis George, Robbie Stephen, Nicholas Housego, Helen Power, Austin Fleming, Russell Kai Jin Khoo, Kathleen Howard.

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