Mara Sesar Email & Phone Number

Canada

• Deliver training to new and existing GLH staff (delivery method: remote)
• Design materials used in training delivery.
• Evaluate the effectiveness of training materials.Provide exceptional customer service to our operational partners.
• Communicate in a professional and courteous manner with a diverse group of internal and external stakeholders.
• Strong understanding of GLH products and process.
• Self-motivated with an ability to effectively manage multiple priorities and be comfortable with tight deadlines.

London, Ontario, Canada

• Effectively troubleshooting and resolving dental telephone inquiries using various systems and tools in a timely fashion
• Provide accurate responses to plan members, dental providers, and plan administrators, while maintaining the highest level of customer service
• Needing little to no assistance on a daily basis
• The only student to graduate from training and mentorship in her class
• Ability to solve problems through investigation and make timely decisions while providing superior customer service
• Ability to handle the stress of a ‘real-time’ environment with high call volumes

• Creates and distributes payments from invoices received and/or claims diary to outside vendors and/or individuals.
• Enters invoices into the ERP system to ensure invoice data is captured accurately for payment.
• Research invoices and statements in order to reconcile account balances.
• Routes invoices to appropriate internal business contact to complete accurate purchase order review/accounting/approval of invoice.
• Responds to emails and/or phone calls from suppliers, vendors and internal customers requesting various invoice status information.
• Works independently with little assistance

• Send and receive electronic communications to adverse carries and/or vendors
• Process incoming EFF action items
• Handle forwarded voicemails and inbound/outbound calls to vendors, adverse parties, field claims or attorneys.
• Gather or follow up on any documentation needed to aid in claims resolution.
• Review emails for asset check request as well ask completing and following up with other reps on these requests.
• Comply with Subro-by-State guidelines to accurately update claims

Mentor, Ohio, United States

• Responsible for accurate and timely completion of work order updates and billing invoices per client guidelines.
• Update and bill various types of loan orders within defined timeframes utilizing specialized company computer systems.
• Review and follow up on all open work orders for company clients.
• Continuously meet and exceed required productivity and quality standards to efficiently and accurately process work orders and billing.
• Successfully completed formal Property Preservation training requirements.

• Assist customers in banking needs including accepting cash and/or checks for deposit and withdrawal, create personal money orders/cashier’s checks, issue traveler's checks/gift cards, exchange foreign currency, and.
• Verify and process payments on mortgages, credit cards, and personal/business loans.
• Document all transactions promptly, accurately, and in compliance with strict bank procedures.
• Balance all currency, cash, and checks in cash drawer at end of each shift.
• Respond to customer inquiries regarding checking and savings accounts and other bank related products or services.
• Explain, advise, and promote additional banking services & products to new and existing customers.

Education record

Education record

Education record