Mara Sesar Email & Phone Number

Canada

•Deliver training to new and existing GLH staff (delivery method: remote)•Design materials used in training delivery.•Evaluate the effectiveness of training materials.Provide exceptional customer service to our operational partners.•Communicate in a professional and courteous manner with a diverse group of internal and external stakeholders.•Strong understanding of GLH products and process.•Self-motivated with an ability to effectively manage multiple priorities and be comfortable with tight deadlines.•Flexible and adaptable mindset.•Excellent communicator, both verbally and written.•Ability to translate complex technical information into plain language.•Patience assisting others.

London, Ontario, Canada

•Effectively troubleshooting and resolving dental telephone inquiries using various systems and tools in a timely fashion•Provide accurate responses to plan members, dental providers, and plan administrators, while maintaining the highest level of customer service•Needing little to no assistance on a daily basis•The only student to graduate from training and mentorship in her class•Ability to solve problems through investigation and make timely decisions while providing superior customer service•Ability to handle the stress of a ‘real-time’ environment with high call volumes•Excellent Microsoft Office skills and an ability to maintain multiple computer systems, both Windows based and other

•Creates and distributes payments from invoices received and/or claims diary to outside vendors and/or individuals.•Enters invoices into the ERP system to ensure invoice data is captured accurately for payment.•Research invoices and statements in order to reconcile account balances.•Routes invoices to appropriate internal business contact to complete accurate purchase order review/accounting/approval of invoice.•Responds to emails and/or phone calls from suppliers, vendors and internal customers requesting various invoice status information.•Works independently with little assistance•Maintained meets or above meets in all file quarterly reviews•Receives phone calls to verify funds on drafts for customer or cashing facilities

• Send and receive electronic communications to adverse carries and/or vendors• Process incoming EFF action items• Handle forwarded voicemails and inbound/outbound calls to vendors, adverse parties, field claims or attorneys.• Gather or follow up on any documentation needed to aid in claims resolution.• Review emails for asset check request as well ask completing and following up with other reps on these requests.• Comply with Subro-by-State guidelines to accurately update claims• Verify work of UM assignors to verify accuracy of referrals• Train loan-in’s • Respond to feedback positively and quickly to adjust and improve workflow and efficiency • Adapt quickly to changing functions throughout the day as well as day to day• Proficient experience working with Claimstation, Pacman and PD Suite

Mentor, Ohio, United States

• Responsible for accurate and timely completion of work order updates and billing invoices per client guidelines.• Update and bill various types of loan orders within defined timeframes utilizing specialized company computer systems.• Review and follow up on all open work orders for company clients.• Continuously meet and exceed required productivity and quality standards to efficiently and accurately process work orders and billing.• Successfully completed formal Property Preservation training requirements.

•Assist customers in banking needs including accepting cash and/or checks for deposit and withdrawal, create personal money orders/cashier’s checks, issue traveler's checks/gift cards, exchange foreign currency, and fulfill cash advances.•Verify and process payments on mortgages, credit cards, and personal/business loans.•Document all transactions promptly, accurately, and in compliance with strict bank procedures.•Balance all currency, cash, and checks in cash drawer at end of each shift.•Respond to customer inquiries regarding checking and savings accounts and other bank related products or services.•Explain, advise, and promote additional banking services & products to new and existing customers.•Responsible for inventory management including weekly ordering of supplies for the branch.•Follows strict company policies and procedures in servicing customers, managing transactions, and upholding the privacy and identity of customers.•Maintained a consistent weekly average personal CIQ customer service score of 5 out of a possible 5 points allowing the branch to meet or exceed CIQ objectives for the last three consecutive quarters.•Successfully passed rigorous internal banking audit.

Education record

Education record

Education record