Mara Jones Email and Phone Number
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Throughout my years of working experience, I continually strive to significantly impact organizations by thinking outside the box and creating innovative solutions and concepts that meet the demands and expectations of the company. Driven to capitalize on my versatility, I continuously take the opportunity to enhance my multifaceted skillset in delivering exceptional customer service, strengthening leadership, identifying areas for improvement, and driving profitability through strategic planning and team development.As a highly accomplished professional, I am adept at creating and implementing successful sales strategies, cultivating and maintaining important client relationships, and leading complex operations emphasizing effectiveness and quality. I have a track record of exceeding corporate goals, excellent financial acumen, and a comprehensive awareness of customers; demands and industry trends. Moreover, with a rich background in branch management, leadership development and comprehensive research, I have utilized innovative strategies to mobilize competitive objectives. Since then, I have remained abreast of the current market conditions to keep up with trends and technologies that would serve as an advantage to secure new business opportunities.My objective is to work in an environment where we can share our knowledge and enhance our skills, bringing out the best in each of us and positively affecting the smooth functioning of the business. My mission is to implement improvement in the organization through my shown competence.If you need an experienced professional with such qualifications, or maybe we share the same interest, let us connect!Feel free to contact me on my LinkedIn or via email at mara0902@gmail.com.Expertise: Administrative Assistance, Operations Management, Project Management, Account Management, Branch Management, Customer Success, Auditing, Business Analytics, Business Development, People Management
First Citizens Bank
View- Website:
- firstcitizens.com
- Employees:
- 6304
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Project SpecialistFirst Citizens Bank Apr 2024 - Present
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Senior Administrative AssistantSvb Financial Group Mar 2022 - PresentSanta Clara, California, United StatesIn my capacity as a Senior Administrative Assistant, I employ strategic support to 5 Senior Leaders within Cyber Security, delivering administrative expertise across complex office activities while optimizing process management workflows and aiding corporate relocation to streamline business tasks and resolve issues quickly. My work includes scheduling urgent internal and vendor meetings, organizing daily calendars, setting up board meetings, committee meetings, conferences, and staff events, and approving complete expense reports and capital request forms. I cultivate relationships with a wide range of vendors and assist in screening potential contracts that use a SaaS strategy. Also, I utilize monthly and quarterly checkpoints to help with employee engagement and the logistics of onboarding new hires while developing the onboarding procedures and materials for each new hire in the division, serving as their representative. I participate in ongoing project meetings, take minutes, and track deliverables to ensure accurate data and report generation. Aside from that, I prepare domestic and international travel arrangements, including lodging, airfare, transportation, hotel/meeting space, itineraries, and timelines for smooth travel for the leader's official business. -
Branch Manager, Vice PresidentBank Of The West Mar 2019 - Mar 2022San Jose, CaliforniaBack at Bank of the West as a Branch Manager, Vice President, I optimized the branch operation management encompassing organizational communications, relationship management, and administrative support to promote optimal efficiency, growth, premium customer service, and profitability. My expertise allowed me to partner closely with other banking departments to identify further opportunities for growth by generating high-quality referrals using open-ended questions to maximize customer portfolio and streamline new business development. I spearheaded the talent acquisition team with the scheduling, execution, and onboarding of interviews for new hires while mentoring teams to success by organizing weekly development events to improve their face-to-face, telephone, and email communications. Moreover, I proficiently planned and executed a complete move from the old branch location to the new one, guaranteeing a seamless transition, minimal business impact, and increased brand visibility and engagement. I conducted monthly meetings with platform and teller employees to inform them of new products and upcoming initiatives. On Top of that, I developed a plan with regional personnel to ensure all audit needs and paperwork were accounted for and delivered on time. Throughout my leadership, I have achieved key accomplishments that benefited the organization:➨ Increased the number of closed loans to over 150% while maintaining a healthy pipeline for HELOC and Mortgage production.➨ Provided assistance and promoted leadership for branch roles, advancing 6 staff members to branch managers.➨ Established teller/banker advancement program by generating materials and hosting training calls to improve knowledge of sales approach and overcoming customer objections, enhancing sales productivity across the district. -
Branch Manager, Assistant Vice PresidentU.S. Bank Jul 2015 - Mar 2019San Jose, CaliforniaServing as a Branch Manager at U.S. Bank, I strategically superintend end-to-end branch operations, including sales development, client services, relationship building, staffing, and compliance, while carrying out a key role in reaching established goals via new business development, sourcing, referrals, and retention. I performed one-on-one training sessions with employees to increase product and service knowledge and support career development. Also, I communicated effectively with customers and proactively addressed customer inquiries, issues, and concerns. I organized meetings with partners and external clients to learn and strengthen partnerships with different business sectors. Furthermore, I supported general functions to assure a satisfactory operating environment emphasizing procedural alignment. With my commitment to serving the company, I have made notable accomplishments that significantly impact the organization:➨ Accomplished multiple quarters of Top Performance, finishing in the top 5% of the division and ending each year at125% of target that measured revenue-driven results.➨ Successfully designed a training program for tellers and bankers to promote better results, build market benchstrength, and ensure a top-performing team, maximizing employee efficiency, productivity, morale, and retention. -
Asst. ManagerCiti Aug 2013 - Mar 2015Oakland, CaliforniaAs an Assistant Branch Manager, I acted as the primary point of contact for all business lines while the branch manager was away from the office, serving as the liaison for the branch manager. I also delivered exceptional customer service and resolved customer inquiries or problems promptly and professionally. -
Service Manager IiWells Fargo May 2001 - Aug 2013San Francisco Bay AreaDuring my tenure at Wells Fargo Bank as a Service Manager II, I managed employee services functions to guarantee quick and effective transaction processing and the creation of sales through reliable recommendations. I planned and organized buddy bankers, admins, and regional leaders to help ensure a smooth transition during Wachovia acquisition of Wells Fargo. Lastly, I handled client complaints and promptly and expertly addressed any arising concerns while creating and maintaining customer relationships to guarantee repeat business and favorable referrals.
Mara Jones Skills
Mara Jones Education Details
Frequently Asked Questions about Mara Jones
What company does Mara Jones work for?
Mara Jones works for First Citizens Bank
What is Mara Jones's role at the current company?
Mara Jones's current role is PROJECT SPECIALIST-Optimizing Business Operations Through Innovative Office Processes & Dynamic Leadership.
What is Mara Jones's email address?
Mara Jones's email address is ma****@****est.com
What schools did Mara Jones attend?
Mara Jones attended West Valley College.
What skills is Mara Jones known for?
Mara Jones has skills like Microsoft Office, Multi Tasking, Customer Service, Administrative Assistants, Supply Ordering, Travel Arrangements, Professional Experience, Efficiency, Vendor Management, Vendor Relationships, Schedules, Typing.
Who are Mara Jones's colleagues?
Mara Jones's colleagues are Jovanna Madrid, Nathan Tate, Cpa, Samuel Skinp, Jessica Wright, Michelle Paredes, Rebecca Christ, Tyshawn Guyton.
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3gmail.com, lululemon.com, rbc.com -
Mara Jones
Grand Rapids, Mi1kasa.com1 +141578XXXXX
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Mara Jones
Greenville-Spartanburg-Anderson, South Carolina Area
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